Department of Juvenile Services:
Touring Hickey and Meeting with Acting Secretary Betsy Fox Tolentino
On Tuesday, July 8, 2025, I visited the Charles H. Hickey Jr. School in Parkville, a short-term, pre-trial juvenile detention facility, to evaluate safety conditions and respond to concerns raised by frontline staff and recent media coverage. The visit comes amid heightened scrutiny of the Department of Juvenile Services (DJS), following the resignation of the former Secretary. I was joined by newly appointed Acting Secretary Betsy Fox Tolentino, Esq., marking one of her first official site visits in the role.
The tour, guided by a longtime Hickey staff member, offered a detailed overview of daily operations, safety measures, and disciplinary procedures. Staff were actively engaged throughout the visit, and youth were observed participating in school-related classroom activities. When discussing the challenges of teaching that many students coming from so many different backgrounds, the staff on hall duty stated that often, educators will teach multiple math lessons during the class period to meet the needs of the students in the room.
I asked direct questions throughout, focusing on how behavior is managed and how safety is ensured for both staff and youth. The staff member who gave us a tour was quick and knowledgeable in all of her answers. The team passed by a sign informing youth and staff how to report abuse, neglect or suicidal thoughts- confidentially during phone time. This answered one of the biggest questions regarding reporting unsafe behavior.
Following the tour, I met with Betsy Fox Tolentino, Acting Secretary of the Department of Juvenile Services, to discuss the future of DJS. I opened the discussion with genuine concern, saying, “We need a fresh start with this change in leadership. My community has been targeted by many youth offenders who aren’t being held accountable. Community members are exhausted and feeling the strain on their finances and sense of wellbeing. We need to know that the days of catch and release are behind us, and find ways to get these kids, and Maryland, back on the right path.”
I was one of the leading voices calling for a state hiring freeze, something that is finally being implemented. But I’ve always emphasized the need for exemptions when it comes to public safety. We should be working aggressively to hire within these roles. Acting Secretary Fox Tolentino acknowledged the department’s deep challenges and expressed a clear commitment to reform. Fox Tolentino let me know that will start with filling about 40 critical frontline detention positions across the state. To achieve this, she is working to reassign vacant management and non-exempt positions (PINs) to allow more frontline detention staff hires within the current budget.
Facility safety protocols were a key focus of the visit. Each room houses one youth, with 16 youths per unit. Ideally, two staff members are assigned to each unit, but staffing shortages often reduce that to one. While surveillance is constant, staff expressed concern that this level of oversight is not always enough. While the standard ratio at Hickey is one staff member per eight youths, that number of youths often increases in higher-needed situations, placing significant strain on staff and leading to youth frustration over delays in meeting basic needs. Acting Secretary Fox Tolentino acknowledged the issue, calling the current model unsustainable, and committed to addressing it through additional hiring and updating infrastructure to ensure staff can focus on the important task at hand, staying engaged with the day-to-day functions of the center.
When incidents occur, protocols include behavior assessments, individualized safety plans, and increased staffing in affected areas. Facility leadership is also required to notify parents, case managers, administrators, and other key contacts. Programs are in place to increase the leadership skills of the youth and build rapport between staff and youth residents.
When in the community, one topic remains in front of mind with constituents. Repeated criminal activity from juveniles who have slipped through the system, due in part to previous leadership, have had little-to-no consequences and have not been held accountable for their actions. It's common sense that if you’re released immediately after a car theft, what will stop you from immediately returning to that behavior?
Acting Secretary Fox Tolentino is working to enhance accountability for young people by:
1. Mandating that any youth rearrested while wearing an electronic monitor be held in detention until their next court appearance.
2. Ordering service providers to be immediately deployed to begin addressing behavioral concerns. Fox Tolentino let me know that while Hickey School is not a formal rehabilitation center, it still has an important role to play in developing coping strategies and life skills for youth in custody.
3. Requiring community detention officers to attend the court hearings of the youth they supervise, giving judges more context and reinforcing the idea that someone in the community is paying attention and invested in the young person’s progress.
4. Expanding coaching and training for community detention officers.
5. Rolling out a modern data system to increase real-time analysis and allow staff to spend more time focused on youth and facility safety. The new system will enable real-time decision-making, reduce the administrative burden, and allow staff to spend more time focused on youth and facility safety.
There’s a long road ahead, but I appreciate the Acting Secretary’s willingness to confront these problems directly and her offer of an open line of communication moving forward. The directive released last week marks a major shift from the former leadership’s approach to juvenile crime. We owe it to our youth, our communities, and our correctional staff to get this right. The end to the catch and release repeat offenses will greatly improve our communities and the outlook for these young people.
If you're called to fill one of these critically important roles and make a positive impact in young peoples' lives, check out the opportunities here: Department of Juvenile Services, Career Opportunities. As a reminder, in the 2025 Legislative Session, I co-sponsored Senate Bill 504, which offers a property tax credit for law enforcement officers.
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