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Twice this week I’ve had conversations with managers who have challenges with a seller. Essentially the issues were the same. The seller was a solid biller if not the top, and they were taking shortcuts, or not doing the things that made them successful in the first place. Both managers indicated that they have talked about it with the seller and nothing changes. Knowing these managers as I do, I suggested that they had given up control (temporarily) to their respective sellers. They both admitted to being “to nice.”
Being nice is not a sin. It’s actually welcome. What happens often, and I just had this on another call with a manager today, they see that being nice and holding people accountable is in conflict. They are not. In fact, you are being nice WHEN you hold them accountable because they improve because of the accountability. The mean and nasty thing to do is ignore the issue and let it fester and let them fail. That’s not nice.
As I share in training, discipline is not something you do TO someone, it’s something you do FOR someone because of your kindness and “love.”
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