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SALES MANAGERS COULD BE MORE LIKE DOCTORS
Have you had your annual physical yet? I just completed mine. Those are always fun. I like my doctor. He and I have a little chit-chat about what’s happened in the past year of our lives, and then we get down to business. The nurse weighed me before the doctor entered the room and took my blood pressure, pulse, and temperature. These are the “vitals.” For the annual, they also draw blood and do a “panel” on my blood. If those are all within the boundaries of good health, the doctor and I chat some more, and he does a bit of poking and prodding and says, “You look healthy good work.” The process takes about 15 minutes, and I’m good to go for the next year unless something causes concern.
Imagine if that would be how sales managers handled the annual reviews with their salespeople. Imagine if the one-on-one with your sales manager were similar to my experience with my doctor. They aren’t, but you can dream, right?
I’ve been on both sides of the table of a one-on-one meeting; sometimes, it feels like a ridiculous exercise of measuring the minutia- details I would never look at if not for the meeting.
Before you managers start to get angry with me, let me explain. My doctor looks at my “vitals.” If he finds no cause for alarm, he doesn’t subject me to needless invasive procedures and expensive diagnostic tests looking for trouble. He accepts the vitals as an indicator of health or trouble and proceeds accordingly. IF there are warning signs, more questions, tests, and diagnostics are performed - but only IF an issue is found in the vitals.
In sales, shouldn’t we measure what matters and not subject our people to an analysis by paralysis? Here are the “vitals” for sales professionals:
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Are they meeting their PERSONAL financial goals? Are they making enough money? In my experience, most sellers don’t care much about the company's goals. They care about their personal goals first. Notice the whole process starts with them.
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How does their billing compare to their agreed-upon goal? If they are meeting their goals every month, this is a great sign. Many managers (including me) joke, “Then we have to raise your goal.” Salespeople don’t laugh at that.
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How does their billing compare to last year? Are they up, down, or flat? Have they retained most of their customers from last year, or are they churning through new business?
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New business. What percentage of their billing didn’t exist last year?
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Repeat business. What are their renewal and attrition rates?
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Are they enjoying what they are doing, and why? No matter how good they are, if their work isn’t fulfilling them, that’s cause for concern.
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Are their customers more than satisfied? End-of-year surveys, calls from the manager, unsolicited testimonial letters. We suggest using these resources to determine your client's satisfaction.
By looking at those seven vital signs, you would have a complete picture of a salesperson’s success.
The big idea is this: Measure what matters. The seller performing doesn’t need the same level of diagnostic work as the seller not performing. If Dr. Panczyk were to put me through a battery of tests when my vitals were good, he would be accused of insurance fraud or over-billing.
We’ll take a Christmas break for Sales Tips, but when we return, I’ll share another critical question to ask our sellers or yourself to help you chart the course for 2024.
I can’t express how much we truly appreciate our partnership with you. Thank you for being great RAB members. Thank you for allowing us to serve you. We hope that the tools and resources provided by this small and mighty team of people who are passionate about this industry have you feeling more than satisfied with your RAB membership.
Merry Christmas!
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