May 15, 2026

Dear Kids Health First (KHF) Providers and Practice Administrators,

We have some important updates about payor updates, new programs, and upcoming events. There's a lot of information, and we want to keep you informed. Please read through this email carefully and let us know if you have any questions.

Important Updates

Risk Management Webinar Resources Now Available: Chaperones & Terminating the Patient Relationship

If you were unable to attend the recent risk management webinar presented by Curi and Sterling Seacrest Pritchard, webinar resources are now available for review.

This session covered important guidance and practical considerations related to:

Use of chaperones in clinical settings
Best practices for documenting chaperone policies and encounters
Appropriate processes and risk considerations when terminating the patient relationship
Communication and documentation strategies to help reduce liability risk

We appreciate our partners at Curi and Sterling Seacrest Pritchard for providing this valuable education and practical insight for pediatric practices.

Access the webinar recording and presentation slides below:

Webinar Recording: Risk Management Webinar – Chaperones & Terminating the Patient Relationship
Presentation Slides: Available Here

Provider Relations Team Update

We would like to share an important update regarding KHF’s Provider Relations Team.

Kathryn Glass will be stepping away from her full-time Provider Relations role effective May 21, 2026. She will continue to support KHF’s credentialing program, including both initial credentialing and recredentialing of providers.

Kathryn’s assigned practices will be transitioned to Patsy and Glenda. Practice Administrators for these accounts will receive a separate email with their new Provider Relations representative’s name and contact information. In the meantime, Kathryn is actively working to resolve any outstanding items for her practices and is coordinating closely with Patsy and Glenda to ensure a smooth transition.

While we are sad to see Kathryn leave her practice-facing role, we are pleased to support her as she moves toward retirement.

Practice Assignments

Glenda Hale (GHale@khfirst.com)

Bi-County Pediatrics
Children First Pediatrics
Children's Medical Central
Children's Medical Group
Children's Medicine
Cobb Pediatrics
Dekalb Pediatrics Center
Gwinnett Pediatrics & Adolescent Medicine
InTouch Pediatrics
La Clinical Del Nino PC
Little 5 Points Pediatrics
North Atlanta Pediatrics Associates
North Fulton Pediatrics
Northside Pediatrics & Adolescent Medicine
Pediatrics Associates of North Atlanta
PAMPA
Tri County Pediatrics

Patsy Chastain (PChastain@khfirst.com)

Atlanta Pediatric Partners
Briarcliff Pediatrics
Cobb Pediatric Associates
Dawson Pediatrics
DV Pediatrics
East Cobb Pediatrics & Adolescent Medicine
Kids First Pediatric Group
Peachtree Park Pediatrics
Pedia Doc Children's Medical Center
Pediatric Physicians
Piedmont Pediatrics
Roswell Pediatric Center
Sandy Springs Pediatrics & Adolescent Medicine
Snellville Pediatrics
Stepping Stone Pediatrics
Verras Pediatrics

Fee Schedules:

Practice Administrators will now receive top code fee schedules from Glenda via email. We will continue to publish all fee schedules on the KHF intranet. Questions about the fee schedules can be sent to payorconcerns@khfirst.com and the practices assigned PR rep.

PayorConcerns@khfirst.com:

There is no coverage change to the Payor Concerns email box. Please continue to send claim questions/concerns to this email and it will be addressed by your PR rep. A secure email can be provided, if needed.

HR Q&A Resource: Employee Notice Requirements in At-Will Employment

KHF practices may find the attached HR guidance from OneDigital helpful when navigating employee resignations and notice expectations.

This brief Q&A addresses a common employment question: whether employers can require at-will employees to provide two weeks’ notice before resigning. The resource outlines:

How at-will employment impacts notice requirements
Best practices for requesting notice as a professional courtesy
Considerations for maintaining smooth staff transitions
Potential language and expectations practices may wish to communicate to employees

While employers generally cannot require notice under at-will employment arrangements, the document provides practical guidance for encouraging professional transitions and minimizing operational disruption.

Access the HR resource here:

Can I Require an At-Will Employee to Give Two Weeks’ Notice?

Training Opportunity: G-SPAN Benefits Referral Training

KHF practices are invited to participate in an upcoming G-SPAN training focused on connecting eligible families to SNAP, WIC, Medicaid, and other community benefit programs.

The session will review how to refer patients and families to benefits specialists for enrollment support and renewal assistance.

Training Details

Date: May 27, 2026
Time: 10:00 – 11:30 AM

The training is facilitated by the Atlanta Community Food Bank and hosted by the Georgia State Physical Activity and Nutrition Initiative and the American Heart Association.

Registration is required. Please use the registration hyperlink included in the flyer, as the QR code may not function properly.

KHF Member Niaira Taylor Featured in PPMA Pearls of Wisdom on Revenue Cycle Best Practices

KHF member Niaira Taylor of Piedmont Pediatrics – Atlanta is featured in the latest PPMA Pearls of Wisdom newsletter, sharing practical insights and strategies related to revenue cycle management and front-end collections in pediatric practices.

In the article, Niaira discusses common workflow breakdowns that can impact cash flow, claims processing, and patient collections — while offering actionable guidance practices can implement to improve efficiency and reduce rework.

Topics include: