AUGUST 2023

Protecting the way you live at every step of the way

We are thrilled to share the second video of our ongoing campaign, where we delve deeper into the significance of peace of mind and health security. Unlock the freedom that awaits you. And you have already taken a major step in your journey by having Best Doctors Insurance on your side.

Company updates

Migration to Citibank

We are excited to announce that effective August 11, 2023, we are migrating our banking relationships to Citibank. This new initiative will provide us with a more convenient platform to process ACH payments, checks, and wire transfers, which will be channeled through Citibank or their affiliates in each country.

More information

We take your personal information seriously

As we continue to improve our Policies and features, we have also been working on improving our Privacy Notice.

We encourage you to take a moment to read our updated Privacy Notice. Please note that receiving this communication on or after August 11 implies your acceptance of the revisions contained in the latest document.

SELECT YOUR REGION TO VIEW THE PRIVACY NOTICE

BDIL - GENERAL

BDCIS - CANADA

Contact directory enhancement for corporate groups

We know your time is priceless. To continue providing you with excellent service and minimize the time spent in reaching the dedicated team you need for support, we are pleased to announce that we have created a new email address for handling Corporate Group communications.

FOR BDIL REGION ONLY

Download here

Accessing Teladoc^® solutions

APPLIES TO THE CANADA REGION ONLY

Connect within minutes to take advantage of an innovative network of medical and virtual care solutions. To ensure an engaging and seamless experience for our members, we are here to assist you in accessing and navigating Teladoc services offered through Best Doctors Canada Insurance. For details, click on the button below.

Learn how

Medical Select LATAM+

In line with our unwavering commitment to consistently support your portfolio retention efforts, we are pleased to announce that starting in August 2023, our Medical Select LATAM+ is available for new business and renewals in the markets where the plan is offered.

Explanation of Benefits (EOBs) update

For your privacy and peace of mind, we have made a minor change to the Explanation of Benefits (EOBs). From now on, only the agent code will appear in the document.

Should you have any questions, contact our Customer Service team:

Individual policies

[email protected]

Corporate group policies

[email protected]

Providers spotlight

The International Hospital of Colombia, part of the FCV health complex

We are delighted to showcase the International Hospital of Colombia as one of our premier healthcare providers in Latin America. Our partnership with them reflects our shared commitment to delivering exceptional customer service and upholding the highest standards of medical excellence.

Featured patient services

Enjoy a full range of services designed to simplify your healthcare journey. Our featured patient services will give you a glimpse of what’s in store for you.

Telemedicine

A convenient way to connect to a doctor at anytime from anywhere.

Get medical attention through a virtual consultation service for non-emergencies or common medical conditions.

Doctors at Home

Feeling sick and unwilling to venture outside?

Avoid unnecessary visits to a hospital or urgent care clinic. Instead, schedule a visit and get the care you need in the comfort of your own home.

InterConsultation^®

A second opinion from an expert can make all the difference.

Our members can have peace of mind knowing that a panel of renowned specialists are within reach to give them a second opinion in the face of a life-changing event.

For details on these services and how to access them, contact our Precert department at [email protected].