As your trusted technology solution provider, we wanted to let you know what we are doing to maintain our safety standards and keep your business connected during this time.

We have a dedicated business continuity team that is focused on ensuring that despite the challenges that a situation like COVID-19 presents, your work continues.

We have well-tested procedures, workflows, and trusted technologies at work behind the scenes and we remain committed to helping you be as successful as ever.

As the situation continues to evolve, we are taking additional steps to make sure we can continue to serve your business in the safest way possible consistent with the health and well-being of our customers and our team. These additional steps include:

Remote Work

We recognize that you may have concerns about getting out in your community or have employees who may not be able to access your business at this time. eNet is well equipped to ensure your employees can perform their job functions remotely through our proactive measures to provide remote workstations, setting up mobile devices to make or receive calls while still displaying the Caller ID of your business line, remote VPN access to your company's site, internet bandwidth and access to required applications for colleagues.

Now is a good time to review the list of people who have the ability to work remotely. If your office needs to be closed for 2+ weeks, make sure that everyone who needs remote access has it.

If your staff occasionally works remotely, have them test their remote connectivity sometime in the next few days.  

As when you are in the office, if you are working from home you can still contact us for IT support at [email protected] or by calling 281-403-9561.

Conduct Virtual Meetings

Our consultants are ready and able to help your company conduct most meetings virtually and while you may miss the face time with your colleagues, we feel this is the right choice to support the health of everyone.

Scheduling Changes

We can schedule or reschedule installation and service appointments during times that are less busy for your business to minimize risk to your employees, customers, and our teams. 

Rest assured eNet is well positioned and prepared to support you through this pandemic without a change in service levels or resolution times.

While this might feel like an isolated time for many of us, it’s actually one of the best times for us to stay efficiently connected, using the tools and technologies we already use.

As with any world news, there are already coronavirus phishing messages making the rounds. Remind your staff to be extra careful about clicking on links or opening attachments in emails about coronavirus (even if they appear to come from inside the company).

We encourage individuals to remain vigilant and take the following precautions:

Our eyes are on the ball when it comes to your company's cyberhygiene. We are keeping patches up to date, running backups, deploying two-step verification credentials, filtering spam emails, and continuously monitoring systems to ensure that your business continues to run without any disruptions.

Please note: With supply lines in China being disrupted, we may start to see shortages on technology items. If you have any new hires on the horizon or other IT purchases in mind that we’re not aware of, please let us know so we can have plenty of lead time to order the equipment.

We are proactively monitoring our supply chain and taking steps to enable an uninterrupted flow of materials.