May 2025

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The Payor Issue Database is found in the Members section of the Kids Health First (KHF) Intranet under the Financial menu. If you need access to the KHF Intranet, please email PayorConcerns@khfirst.com.

 

The Payor Issue Database contains a current list of payor and claim issues KHF is tracking on behalf of the practices. The issues were identified by your KHF network peers and escalated to KHF for research. In the Payor Issue Database you will find:

  • Key dates (issue identified, most recent update, resolution date)
  • Claim issue descriptions
  • Current action
  • Resolution (when received)
  • Practices impacted


When you identify a claim issue during your EOB review, check the Payor Issue Database for known issues and their status. This may decrease your research time and offer next steps. Please encourage all billing staff to reference this helpful resource!

 

Is your issue not found on the Payor Issue Database? Let us know! You can add your practice to an existing issue or submit a new issue for research by emailing PayorConcerns@khfirst.com


Reminder

Please submit your PHI and claims examples securely. KHF can provide a secure email for you if needed.

CURRENT TRENDS

Telemedicine Information


Helpful Telemedicine Documents from AAP


Cigna’s Telemedicine and Virtual Care Policy


UHC’s telehealth policy, effective 1/1/2025, uses an additional Replacement Code Policy for telehealth claims. Review the Replacement Codes policy for guidance when billing for telemedicine.

 

  • UHC Telehealth/Virtual Health Policy:

https://www.uhcprovider.com/content/dam/provider/docs/public/policies/comm-reimbursement/COMM-Telehealth-and-Telemedicine-Policy.pdf

 

  • UHC Replacement Code Policy:

https://www.uhcprovider.com/content/dam/provider/docs/public/policies/comm-reimbursement/COMM-Replacement-Codes-Policy.pdf

PAYOR UPDATES

Aetna


Aetna Vaccine Rate Notice

Kids Health First announced a new Aetna amendment effective 12/15/2024 that secured an overall 13% increase over previous rates. We would like to explain the slight decrease in the vaccine fee schedule. In the new amendment, the previously contracted Cost of Living Adjustment (COLA) rate was not applied to vaccines. Aetna has a contracting policy not to place a COLA on vaccines. In KHF’s 2021 contract, Aetna included a COLA as an oversight and KHF practices benefitted from Aetna’s inadvertent addition for 3 years. With the renegotiation in 2024, Aetna reverted to their normal contracting process resulting in the vaccine decrease. KHF completed a comparison to other contracted payors and confirmed Aetna remains the payor with the highest vaccine fee schedule. If you have further questions about the vaccines or the fee schedules, please contact payorconcerns@khfirst.com.

 

New Edits in Claim and Code Review Program  

Beginning June 1, 2025, practices may see new claim edits. These are part of Aetna’s Claim and Code Review Program. You can view these edits on their provider portal on Availity.

 

For coding changes, go to Aetna Payer Space > Resources > Search > Expanded Claim Edits. OfficeLink Updates

 

Updates to Pharmacy Drug Lists

On July 1, 2025, there will be updates to Aetna pharmacy drug lists. Changes may affect all drug lists, precertification, step therapy and quantity limit programs. Practices will be able to view the changes as early as May 1, 2025, on the Formularies and Pharmacy Clinical Policy Bulletins page. OfficeLink Updates

Amerigroup


Behavioral health rate increases

Amerigroup is aware that CMS approved the DCH Community Behavioral Health Rehabilitation (CBHR) Fee Schedule increase, effective July 1, 2024. Amerigroup is currently evaluating this change to ensure that proportional increases and adjustments are made to their fee schedule, retroactive to July 1, 2024.


Enhance billing and coding accuracy with new Payment Integrity training

Amerigroup introduced two new Payment Integrity training courses available on their Digital Solutions Learning Hub to amplify their billing and coding accuracy.

  • Payment Integrity: Emergency Dept Evaluation and Management Services
  • Payment Integrity: Outpatient Evaluation and Management Services

Provider Education and Training - Amerigroup Real Solutions

Anthem


Updated! Anthem Out of Network Denial Issue for The Home Depot

TCCN sent out a recent update on an issue involving The Home Depot’s Employee benefit plan through Anthem that may have affected your practice.

  • Due to a benefits configuration error at Anthem, some TCCN practices were incorrectly listed as out-of-network for The Home Depot employee health plan beginning 1/1/2025. This was corrected on 2/19/2025.
  • A project reprocessed claims at the in-network rate. The completion of the reprocessing was anticipated between March 7, 2025, and March 14, 2025. No action was required by practices.
  • If your practice continues to have issues following March 14, please contact your TCCN Provider Relations Representative for support.


Essential Tips for Gatekeeper plans

(Reminder TCCN is not contracted for the Blue Value Network)

Ensuring accurate and timely claims processing: essential tips for gatekeeper plans - Provider News

 

Corrected Claim Guidance for FEP

Corrected claim guidance for the Federal Employee Program® - Provider News

 

New coding guidelines: include the anatomic modifier

For claims processed on or after April 1, 2025, Anthem claim editing system will align with the AMA CPT® Manual and HCPCS Level II Manual correct coding guidelines for billing anatomical modifiers 50, RT, and LT.

New coding guidelines: include the anatomic modifier - Provider News

 

CPT Category II Codes for Patients with Diabetes

https://files.providernews.anthem.com/5809/MULTI-BCBS-CM-072001-24-CPN71400-HEDIS-Cat-II-Coding-Bulletin-2025_FINAL.pdf

CareSource


Updated! CareSource Fee Schedule Loaded and Claims Project Impact

CareSource loaded the TCCN January 1, 2025 contractual rates on 3/3/2025. CareSource completed a claims project for date of service 1/1/2025 to 3/3/2025 to pay at the new fee schedule. Impacted practices should receive correct payment in the upcoming days.

 

The Per Member Per Month (PMPM) fee change, effective 1/1/2025, is now loaded as well. Practices will see a decrease in their upcoming monthly PMPM reports. Please note, our analysis confirms that the decrease in PMPM is fully offset by the increase in the fee-for-service rate. To review the new contract terms and fee schedule, please login to Luviel (https://fsapp.luvielhealth.com/tccn/fs/index.asp). Contract terms are found under the “View Fee Schedule Menu” at the top.

 

Spring 2025 Provider Source Newsletter

multi-multi-p-3595357-corporate-q1-2025-providersource-newsletter.pdf

 

Spring 2025 Provider Source Newsletter NCQA Annual Insert

cs-p-0310-corporate-ncqa-insert-2.pdf

 

ECHO

Caresource payments are now processed through ECHO. Please follow the links below to access your account or register for EFT payments.

 

To access your provider payment EFT information please log into Echo:

ECHO Provider Payments - Login

 

To register to setup EFT payments:

ECHO Health


Quarterly Lab Policy Update – Effective 4/1/2025

multi-multi-p-3660703-multi-avalon-q4-2024-quarterly-policy-network-notification.pdf

Cigna


HealthPartners Plans participating in Cigna Network.


Eligibility information and ID card examples provided.

providernewsroom.com/cigna-healthcare/new-guest-access-to-healthpartners-provider-portal/

Medicaid

 

Autism Policy Manual Correction

An error was made in the Autism Spectrum Disorder policy manual which lists Advanced Nurse Practitioners as a provider type approved to render services. No modifier or reimbursement rate for this practitioner level was added to Appendix A; the error was confined to section 601.1.1. This error is now corrected, and the update will be reflected in the April 2025 manual. Please refer to GAMMIS to review the manual.

MultiPlan

MultiPlan changed its name Claritev, effective immediately.

This is a name change only. MultiPlan has not been sold. They will still maintain the existing networks, including the MultiPlan and PHCS networks KHF is contracted with.

MultiPlan Name Change FAQ

Peach State Health Plans


Sports Physical and Well Visit Flier

United Healthcare

 

Effective April 1, 2025, United Healthcare will enforce CMS and health plan guidelines by rejecting or denying the following types of claims:

Avoid claim rejections and denials | UHCprovider.com

If you have questions about any payors, their plans, or contracts, KHF is happy to assist you. Send us a message!

BEST PRACTICES & QUICK TIPS

Who is your Provider Relations Representative for Kids Health First? We’ve provided a list to help you.

We Want To Hear From You!


Do you have billing topics, best practices, claim questions, or good news to share? Email KHF at PayorConcerns@khfirst.com.


Attention Practice Managers! To add staff members to regularly receive the Billing & Coding Newsletter or KHF Roundup, please go to the Kids Health First website, select Members and log in to Contact Management. Need instructions? Email information@khfirst.com.


RESOURCES

Kids Health First Intranet Page