Mister Kleen - Green Kleening

President's CornerPresidentCorner


Ernest Clark, Jr  


I can't believe how quickly this year is flying by and summer is in full swing! It's been a busy and exciting first half of the year for the entire Mister Kleen Team. Staying true to our commitment of continual self-improvement for all, the team has been involved in many internal and external events and fundraisers. This year we've stepped up our efforts and taking it to another level with our goal of "Keen and Lean in 2013!" From a biggest loser contest that spanned nearly five months and resulted in overall weight loss of 221 pounds' to the Avon walk to support breast cancer that consisted of walking 39 miles over two days!


I'm extremely proud of our entire team and a special thank you to Connie Stewart (COO) for her leadership and participation in organizing and participating in these team events.


You will find more details and photos on this in the following pages and I hope you enjoy this edition of the Kleen Sweep. I wish you and your families a safe and enjoyable summer.


Ernest Clark, Jr., CBSE



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Say Hello to our Biggest Losers...BiggestLosers 

Self discipline and hard work over the course of five months has paid off for the Mister Kleen participants of the Biggest Loser challenge.

A pound here, a pound there, next thing you know
Mister Kleen has become lean! 

Left to Right: Christy Clark, Melanie Bunnell, Vanessa Pendergrass, Chad Clark, Connie Stewart & Danyelle Clark

Check out some remarkable stats, tips and photos from Mister Kleen's 20 week journey: 
  • Total of 221.4 lbs. lost over 20 weeks
  • 11.07 total lbs. per week lost among 12 participants

  • A reduction in average weight percentage of nearly 9%


For more information on the contest click here. 

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Avon Walk For Breast CancerAvon

Team Mister Kleen
Left to Right: Christy Clark; Connie Stewart; Vanessa Pendergrass
  • 1st time participating in the event for Mister Kleen
  • Team Kleen raised a total of:   $7,251.40
  • Team Kleen finished the 1st 26.3 miles in place 132, 216, and 217 out of the 2,000+ walkers 
  • Completed the event in 13.5 hours including rest and nourishment breaks
  • Walked on behalf of friends, family, clients, and all the inspiring women and men we met on our journey that weekend

For more photos from the event click here.    

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New Website for Mister Kleen!NewWebsite

Mister Kleen continues to set the industry standard for growth through investments in tools and technologies.


We are proud to announce that we have made significant enhancements to our website focusing more on:


  • Delivering timely news and information
  • New Employee Portal for 24 hour access to benefits, payroll, etc.
  • Mister Kleen's Journey from 1976 to present
  • And Much More!


Please visit our new website today at www.MisterKleen.com and let us know what you think! 






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GS-42 CertificationGS42 

Mister Kleen is happy to announce we are pursuing our GS-42 Certification. We developed our Healthy High Performance Cleaning program years ago, as health and safety are near and dear to us. We work with many clients in LEED certified buildings, we partner with our vendors to ensure we provide our clients with the best products available, keeping in mind the health of our employees and the building occupants. The major benefits of having a green cleaning program and becoming GS-42 Certified allow us to help protect our environment and yours.


Benefits  that directly impact your buildings:
  • Health & safety to building occupants and the custodial team
  • Appearance improvement, increases the lifespan of facilities
  • Preserves the environment 
Employee Productivity

How do you prioritize the cleaning tasks in your facility? How do you justify headcount and defend against budget cuts? Mister Kleen can help! Our custodial management tools and training programs bring you best-in-industry cleaning practices and a disciplined approach to work scheduling and labor justification. 

Appearance Improvement 
When your building shines, so does its image in the community. The public is demanding better looking facilities at a time when budgets are stretched. Mister Kleen offers cleaning chemicals, equipment and tools that save time and money and provide the cleaning results you demand.  
Environmental Sensitivity
Green Cleaning programs reduce the impact cleaning has on custodians, the public and the greater environment. With Green Seal Certified products and environmentally friendly procedures, Mister Kleen can help buildings become "green" 
To learn more about Mister Kleen and our commitment to you please contact us today


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Special Services UpdateSpecialService


When it rains, it pours-be prepared for the summer! Don't let clogged gutters, down spouts or drains cause a flood at your home or business. Experiencing any kind of water damage, no matter how big or small, can be devastating.  Remember to clean all guttersand down spouts at least twice a year; check all exterior drains for debris on a bi-weekly basis; and if you have a sump pump be sure it is working.


If the unfortunate does occur,be sure to take pictures, record as much information as you can and contact your insurance agent immediately. It's not only the water damage you need to clean up, you will also need proper treatment of the area, using a commercial water extractor, a mold prevention solution and drying equipment.  Mold and germs will breed underneath the wet area and turn into something quite hazardous.


Mister Kleen's Special Services Department specializes in water damage restoration and will respond to your flood emergency. We also specialize in carpet and upholstery cleaning and complete floor care.  


If you have any questions regarding our services, please feel free to call Christy Clark, Director of Field Services at (703) 719-6900, ext. 26.


Have a safe and wonderful summer!

Christy Clark, RBSM

Director of Field Services  


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Building Excellence CompetitionBuildingExcellence


Mister Kleen holds Building Excellence Competitions

three times a year. This competition is based on site evaluation scores in which our cleaning is critiqued at the highest level. Our staff is always motivated to ensure they have the cleanest buildings-they take pride in this. The Building Excellence Competition is based on their evaluation scores for cleanliness. The competition builds morale and team work. Not only does the Mister Kleen team take pride in receiving these awards, but our clients do too! The winning team received an on-site party, a Certificate and the Supervisor receives a check for $50.00.

The winner of our February 2013 Building Excellence Competition is 601 Penn Plaza located in Washington, DC.  This commercial facility is comprised of approximately 160,000 square feet and is managed by The Ruben Companies.  Congratulations go to Mister Kleen's Area Manager Danilo Ponce, Supervisor Denise Cambar and their team for all their hard work and outstanding service and dedication.  

Winners proudly display their Building Excellence Competition Award for 601 Penn Plaza 
The winner of our June 2013 Building Excellence Competition is 1801 L. Street located in Washington, DC.  This commercial facility is comprised of approximately 200,000 square feet and is managed by Cushman & Wakefield.  Congratulations go to Mister Kleen's Area Manager Danilo Ponce; Porfolio Manager Glenda Escobar and Supervisor Yanira Romero and their team for all their hard work and outstanding service and dedication.

Glenda Escobar, Yanira Romero & Danilo Ponce
1801 L. Street Team Celebrating their Win!

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Lunch & Learn with Mister KleenLunchLearn


Mister Kleen had the privilege to visit Cassidy Turley and give a presentation on topics such as OSHA & Safety Procedures, Operational Practices for Safety & Security, Emergency Preparedness, Inspections, Equipment handling, and much more.  


The "Lunch & Learn" is a great way to make your buildings and team aware of practices and procedures used in the janitorial business.    


The Mister Kleen Team: Danilo Ponce, Area Manager; Dianna Clark, General Manager; Christy Clark, Director Field Services; Chad Clark, Director of Sales & Marketing 


Chad Clark discussing OSHA & Safety Procedures


Danilo Ponce making us aware of the importance of Emergency Preparedness


Mister Kleen answering group questions 


Christy Clark explains electrical cord safety


Dianna Clark informs group of best Operational Practices & Procedures


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Earth DayEarthDay 


Mister Kleen has enjoyed participating in Earth Day events with its partners for the past several years. On April 24th this year we were at various buildings in our area. Armed with information and giveaways; we educate and promote recycling, green kleening and how to reduce each persons impact on the environment.


Dianna Clark & Cheri Roth of Mister Kleen & Lee Knorr, Tenant Coordinator from Washington Realty Investment Trust at Quantico Corporate Center Earth Day Event


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Employee Training UpdateEmployeeTraining


Training our employees to better serve our clients is a commitment of Mister Kleen. Recognizing that this sets us apart from our competition, we have been busy educating our team members over the last several months with the latest and greatest technologies and techniques available in our industry. Below are highlights of some of the recent training events.




New Product Line Training was held on-site at one of our commercial buildings we service in Chantilly, VA. Mister Kleen partnering with our vendor Daycon implemented a new product line. On-site employees received a hands-on training and demonstration on how to effectively use the new products and systems.


OSHA Training was held at Mister Kleen Headquarters for Area Managers, Field Site Supervisors and led by the Human Resources Department, Dianna Clark-General Manager and Christy Clark-Director of Field Services. This annual training emphasizes the policies and procedures for OSHA forms and a formal review of safety and OSHA procedures.  

Team members at OSHA Training


Sexual Harassment Training
was led by Anna Pyles-PHR, HR Manager at Mister Kleen's Headquarters in Alexandria, VA which covered all forms of sexual harassment, Mister Kleen's policy, and complaint reporting process. Additional trainings were led by our Area Managers at each job location to ensure all employees were trained on Mister Kleen's Sexual Harassment policy.   




Cleaning for Health & Environment
training for all Area Managers, and Field Site Supervisors was led by Dianna Clark-General Manager and Christy Clark-Director of Field Services. This informative training reviewed all Mister Kleen's green cleaning procedures.


eHub Timesheet Training: Vanessa Pendergrass, Field Operations Support Specialist trained Mister Kleen Area Managers on the functionality and benefits of the eHub system which is a timesheet and attendance program Mister Kleen and their employees use.




Coaching & Mentoring and Employee Absenteeism training was held at headquarters for our Area Managers and led by Irma Martinez, Jr. HR Generalist. The training covered development of coaching and mentoring skills and absenteeism. The training provided managers with techniques to improve coaching and mentoring skills.  Training also highlighted the causes of absenteeism, associated costs, and how to handle absenteeism so that the client isn't impacted. 

Irma Martinez, HR holds a training for Area Managers on Coaching & Mentoring and Employee Absenteeism



Employee Handbook Training was held to train Area Managers on Mister Kleen's updated rules, regulations, and policies in the employee handbook. The Area Managers then took the information they learned to the field and trained their team members. Employees may refer to the handbook to answer basic questions throughout their tenure with the organization.



Microsoft Outlook Training. Mister Kleen holds Brown Bag training sessions throughout the year (lunch is provided while an informative training session is being presented.) Our latest Brown Bag was held for headquarter staff on Microsoft Outlook. Our very own Connie Stewart, Chief Operating Officer provided helpful tips to get the most out of our Outlook such as managing our calendars, scheduling tasks, booking meeting rooms and much more.  



Driver Safety Training held annually was provided to all employees that operate company vehicles. Team members watched our driver safety video which provides key defensive driving principles needed to prevent driving accidents. This informative training was led by Irma Martinez, Jr. HR Generalist at Mister Kleen's Headquarters.


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Employee TenureEmployeeTenure

At Mister Kleen, we are very fortunate to have many loyal employees who choose to stay and grow with us. To show our appreciation, we have developed an employee recognition program for employees who celebrate anniversaries of 5, 10 and 15+ years.


Mister Kleen's recipients for FIVE YEARS of dedicated service are:

  • Danilo Ponce, Area Manager
  • Yolanda Rathbone, Area Manager
  • Michael Ford, Specialty Tech/Project Lead
  • Donald Kipps, Utility Technician
  • Clarissa Lamb, Site Supervisor
  • Gwendolyn Grigsby, Building Cleaner
  • Joyce Green Brundage, Day Porter
  • Sofia Luna, Day Cleaner
  • Roberto Gomez, Vac Tech
  • Jamie Gutierrez, LDS
  • Levi Chavez, Special Services Technician
  • Quincy Childs, Site Supervisor
  • Teresa Martinez, Restroom Technician 

Mister Kleen's recipients for TEN YEARS of dedicated service are:  

  • Alba Bermudez, Day Porter
  • Danyelle Clark, VP Security 

We appreciate all the hard work and dedication you have shown over the years and look forward to many more. Thank you!


Ernie Clark presenting Yolanda Rathbone 5 year award
Ernie Clark presenting Danilo Ponce 5 year award


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Employee of the QuarterEmployeeQuarter

January 2013


Congratulations go to Manuel Lovo for winning "Employee of the Quarter". Manuel is the Day Porter at one of our Quantico buildings in Northern VA. He has been part of the Mister Kleen team since May 2012. Manuel, thank you for the exceptionalwork you do for us here at Mister Kleen. Great Job!


April 2013


Congratulations toTasha Huffer for winning "Employee of the Quarter." Tasha has been with us since June 2011 as a High Security Day Cleaner at our Chantilly locations in Northern VA. We couldn't do it without you Tasha-thank you for a job well done!


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Customer SpotlightCustomerSpotlight


Washington Real Estate Investment Trust (WRIT) properties, 925 Corporate Drive and 1000 Corporate Drive, are the first office buildings to achieve Leadership in Energy and Environmental Design (LEED) for Existing Building Operations and Maintenance Silver certification in Stafford, VA.  LEED certification signifies that businesses are leaders and active participants in the Green Building movement, and are able to demonstrate their support and efforts by providing healthier environments for tenants and the community.

Congratulations to WRIT on achieving the prestigious LEED credentials! 


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Here We Grow Again!HereWeGrow

Our growth is a testament to our commitment to excellence. Our client remains #1 on our organizational chart. With that dedication to servicing our clients we have grown tremendous relationships. Servicing you has helped us grow. Your referrals are the foundation of our business and we only receive them because we put you first. Through training and hard work, Mister Kleen continues to grow and excel.


Mister Kleen has recently earned the privilege to service the accounts listed below.


Liberty Property Trust




Simpson Properties


BAE Systems


It is with great pride and pleasure that we welcome our new clients to the Kleen Team!

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When clients take the time to commend Mister Kleen employees, we are especially pleased and proud.



"There has been an ongoing issue in the drains of the men's locker room. Mike washed out each of the drains.  To me this is the perfect example of going above and beyond and taking pride in his job! This is a great way to start the week and I hope more people take what Mike has done this past weekend as an example and follow in his footsteps.  Well done Mike keep up the GREAT work!"

Government Facility Personnel, Herndon, VA



"Jenny did an amazing job cleaning their classroom last week on very short notice.

Great job Jenny, keep it up!"

Government Facility Personnel, Herndon, VA   


"It is with great appreciation we pass along a huge thank you for the excellent service Mister Kleen's Team, headed by Yolanda Rathbone, performs' on a daily basis for our business.  We have occupied the same space for over 15 years and our tile floors barely look passed just a couple years old. Time after time, we receive great compliments on how fantastic our print shop looks!"

"The professionalism and going the extra mile are everyday common happenings, an outstanding characteristic of Yolanda and her crew. No task asked goes without immediate resolve. We appreciate their hard work and service to us individually, and the building." 

P. Hillman, Day & Night Printing, Inc.



"I'd like to take the time to thank all of the cleaning staff for the support they gave us yesterday in getting the area ready for a short notice leadership conference that was here at Reston."


"A big thanks for a job well done needs to go out to Quentine and Roger. Due to last minute changes with the conference, we needed cleaning support early in the morning. Without supervision these two staff members adapted to my cleaning requests and got things done in the utmost professional manner that greatly helped in getting the conference areas ready before leadership arrived. Please pass my compliments along to these individuals and Mister Kleen Management as these two professional should be recognized for their outstanding work."

Government Facility Personnel, Reston, VA



"Merissa and Erik did an outstanding job with assisting the tenants back into the building this morning after the building fire alarm sounded." 


"Tenants had to use the stairwells to return to their work areas.  Merissa and Erik were very helpful in opening the stairwell doors to allow the tenants to gain entry to their desired floor.  I just wanted to inform you of their good deeds today."

J. McKinnon, Municipal Securities Rulemaking Board



"The buildings are looking great - a true reflection of Class A buildings and of how great Mister Kleen operates!"

Government Facility Personnel, Herndon, VA



"I would like to send Kudos to Rebecca who has been cleaning our floor.  She always asks me if we are happy or if there is something that needs to be cleaned.  We have two offices that can't get cleaned at night because we keep the doors locked since they are HR.  She makes an extra effort to bring the vacuum up when they request it."


"She really does put forth an extra effort and our floor likes her a lot.  Thank you to her for helping us keep it clean!"

J. McQuillen, Chantilly, VA   

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