- The Department is developing a “web-based queuing” solution to long waits in the Concourse This system will allow customers the flexibility to go online to schedule a convenient appointment for plans submission.
- L&I is partnering with 311 to be more responsive to help requests. All eCLIPSE and general permit/ license inquiries now go through 311 to be tracked and sent to the appropriate L&I representative. This will help us get a handle on the volume and type of help requests, and on response times and customer satisfaction. Having better data on will help us identify the gaps in our system how best to address those gaps.
Thank you for the valuable feedback – both positive and negative - regarding your experiences with permitting and licensing at L&I. Your feedback is playing a crucial role in shaping our plans as we work to improve customer service. Please continue to provide your excellent feedback through our Online Survey.