May 2020

We're In This Together As some businesses start to open up and we transition into this new phase of Safer at Home, our top concern remains making sure you have the essential services you need to get through this crisis. If you’re facing a financial hardship and need help paying your bill, we can help. We offer extended payment plans and discount programs. We don't charge late fees and don't report late payments to credit bureaus – it's one less thing to worry about. We're in this together.

Financial Assistance

If you're reopening your business, it's important to flush your pipes and faucets to ensure water quality. Our water is safe, but after weeks or months of underuse, the plumbing needs flushing to remove sitting water. Learn more.

Scam Alert Scams continue to be on the rise. Don’t fall victim to these impostors. We have suspended disconnections for non-payment at this time and will NEVER call and threaten to shut-off your water and power service over the phone.  Stay alert!

Electrical Safety Education Looking for ways to keep your kids entertained in a fun, educational way? We have several free online activities to teach kids (and parents!) the basics of electrical safety at home and outdoors. Access fun activities and games on our website at e-SMARTkids .

Essential Workers Respond

When the City of Los Angeles recently received over 500 trailers from FEMA to house L.A.'s homeless population in response to COVID-19, our crews played a vital role in connecting water service to these trailers.

Partnering with Neighborhood Councils We're the only department in the City of Los Angeles with a formal  Memorandum of Understanding with Neighborhood Councils committing to regular and ongoing communication about our programs and policies. The DWP-NC MOU and Advocacy Committees meet every first Saturday of the month at 8:45 a.m. I n order to keep the public and our employees safe and healthy during the COVID-19 pandemic, the meetings will be broadcast via webcast . Join us!

Join the Webcast Meeting Saturday, June 6, 2020 8:45 a.m.

Stay connected with us!

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