$10 Bill Credit for New Paperless Billing Signups

Still not enrolled in paperless billing? You’re leaving a $10 bill credit behind! 

Craving coffee, tacos or another treat? What you do with $10 extra is up to you. Sign up for paperless billing today. Login to your account, click on the “Enroll in Paperless Billing Service” link under Billing Options and follow the instructions. 

Level Pay Made Easy at Customer Support Saturday

Managing seasonal changes in your utility bill can be challenging. Level Pay is a convenient monthly payment option that helps make your LADWP bill more predictable and easier to budget. Find out more the Level Pay program and get assistance enrolling at one of our Customer Support Saturday events at the North Hills, Crenshaw, and Watts Customer Service Centers. Take advantage of this opportunity to access helpful resources to lower your bill and receive one-on-one support.   

2026 Los Angeles Congress of Neighborhoods

LADWP is proud to sponsor the 2026 Los Angeles Congress of Neighborhoods on September 26th. This annual gathering strengthens our collaboration with Neighborhood Councils, highlighting our commitment to transparency, and building stronger partnerships alongside the communities we serve. Join us to learn more about LADWP’s water resiliency efforts in Los Angeles, customer programs, resources, and community initiatives. 

City of Los Angeles Recycled Water Fill Station Reopens for 2026 Season

The Recycled Water Fill Station program returns to the City of Los Angeles to offer free water to qualifying residential customers, for use in gardens, landscaping and irrigation. The program is part of the City’s efforts to promote water conservation and educate LADWP customers on the important role recycled water plays in our sustainable water future. To be eligible to receive free recycled water at the fill station, customers must complete a brief training class. Upon completion, they will receive up to 300 gallons of recycled water per visit. 

Notice of Preparation Comment Period for the Substation Program

LADWP is conducting the environmental review for the Substation Program, a citywide effort to modernize and strengthen LA’s electric grid by building new substations and upgrading existing facilities. The Notice of Preparation (NOP) public comment period is open through October 16, 2026. Community members are encouraged to participate and share feedback.  



Learn more and submit comments at LADWP.com/SubstationProgram. 

Mayor Bass and Councilmember Monica Rodriguez Join LADWP Leadership to Celebrate Major Seismic Water Infrastructure Milestone in the San Fernando Valley

Mayor Karen Bass, Councilmember Monica Rodriguez (CD 7), Board of Water and Power Commissioners President Allan Marks, and Interim LADWP General Manager David W. Hanson gathered at LADWP’s Sylmar WEST training facility to celebrate the completion of the nation’s largest and longest large‑diameter Earthquake Resistant Ductile Iron Pipe, a key milestone in the Foothill Trunk Line project. Crews installed more than 22,000 feet or approximately 4 miles of seismic drinking water pipe designed to withstand earthquakes and ensure long-term water reliability with full project completion expected by 2032.