March 30, 2020 | Long-Term Care Newsletter

Impact of Covid-19 In light of the current situation with Covid-19, ARM employees are currently working remotely. However, we can assure you that we are working at full functionality despite the disruption. Our phone system is live and you can still call the main office line during our normal business hours of 8:30 AM EST - 5 PM EST. Applications can still be sent to ARM for processing, however, we'd recommend that you do so via secure email (to [email protected]) or fax (617-783-5168). Paper applications will still be accepted, but may take an additional day to process. Consequently, we'd recommend that you use EFT for initial premium payments in lieu of checks whenever possible. If there is something that you need to mail to ARM, please contact us as we may give you an alternative address to send it to, depending on what the item is, to ensure more expeditious processing. We thank you for your cooperation during this time, and hope that everyone is staying safe and well!

Impact of Covid-19 Certain business functions at Transamerica have been affected by Covid-19, including: New Business: Some processing delays on submitted business Resources/Hours: Effective March 27, contact center will operate from 9:30 AM EST - 4:00 PM EST All communications should be handled via email rather than telephone whenever possible Click the link below for more information. CLICK HERE for more information

Face-to-Face Exams for Ages 66-79 National Guardian Life's underwriting guidelines require an in-person interview for those ages 66-79. National Guardian Life is advising to hold off on submitting new applications for clients ages 66-79 in states, counties, or cities that are under a stay-at-home order. For applicants who are currently in the underwriting process, National Guardian Life will make every effort to complete scheduled exams. For those who have asked to reschedule to a later date, National Guardian Life will accommodate those requests. CLICK HERE for more information

Special Application Notice for New Mexico Residents Effective March 27, 2020 , the state of New Mexico is requiring that the a new form be left with applicants. Click the link below to view the form. CLICK HERE to view the form

Impact of Covid-19 Mutual of Omaha's Underwriting and New Business teams are fully operational and actively accepting and processing LTCi applications. Vendors are working at full capacity as well, however, are experiencing some delays with face-to-face interviews and obtaining medical records. Mutual of Omaha will remain flexible and will work to keep cases open during these difficulties. Click the link below for more information. CLICK HERE for more information

Special Application Notice for New Mexico Residents Effective immediately, the state of New Mexico is requiring an additional notice on all MutualCare Solutions portfolio applications. Applications have been updated to include this mandatory notice. Please note, this only affects New Mexico at this time. Click the links below for more details. CLICK HERE for more information CLICK HERE to view the notice CLICK HERE to view the updated New Mexico application package 

Premium Rate Adjustment Effective June 1, 2020 , Mutual of Omaha is implementing rate adjustments on in-force business in Massachusetts . Click the link below for more information. CLICK HERE for more information 

Premium Rate Action Effective March 16, 2020 , Genworth implemented rate action on in-force business in Utah and Wyoming . Effective March 30, 2020 , Genworth implemented rate action on in-force business in Minnesota , Oklahoma , South Dakota , and Washington DC . Click the links below for more info. CLICK HERE for more information about rate action in Utah CLICK HERE for more information about rate action in Wyoming CLICK HERE for more information about rate action in Minnesota CLICK HERE for more information about rate action in Oklahoma CLICK HERE for more information about rate action in South Dakota CLICK HERE for more information about rate action in Washington DC

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