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Vol. 8, Issue 10
October 2, 2017

Be on Alert for 
Flood Damaged Vehicles

Tens of thousands of cars and trucks were severely damaged during the recent storms which devastated  parts of the mid-west and the south.  Many of these vehicles were either partially or fully submerged in water.  The National Automobile Dealers Association has stated that, historically, about half of flood damaged vehicles are resold with many of these vehicles being sold to unsuspecting buyers.   Therefore, dealers must be  vigilant  in inspecting and  researching  vehicles purchased at auction or taken in trade.  
 
The National Motor Vehicle Title Information System  attempts to cut down on fraud by recording title brands, odometer readings and total loss/salvage history recorded from most States.  Checking a vehicle's history report is vital in today's regulatory environment in order to avoid situations where you inadvertently purchase and resell vehicles with a checkered past.  However, as the contents of the databases from these sources may be limited, a full inspection of vehicles you contemplate purchasing becomes even more important.  
 
New York courts will hold a dealer responsible for what the dealer knows or should have known about a vehicle offered for sale.  Therefore, in addition to performing a search of the vehicle's past history, a dealer should conduct a full inspection of every vehicle purchased for resale or accepted in trade.    
 
The following tips will to help you avoid getting into a situation with a problem vehicle.  Share these tips with employees who purchase vehicles at auction, who work in your used car department or who perform vehicle preparation  or inspections.  
 
  1. Check the vehicle history with a reputable vendor;
  2. Inspect the car for evidence of caked-on mud, mold or musty odors;
  3. Check to see if the carpets are damp or water stained;
  4. Be suspicious of older vehicles with new interior or carpeting;
  5. Look for rust and dirt in the interior under the pedals, around seat bolts and      screws and under floor mats and rugs;
  6. Inspect for corrosion or a water line inside and outside the vehicle, especially      in the trunk area and on the lens or reflector of the headlights; 
  7. Check the undercarriage for excessive rust or damage. 
Most major auction houses will stand behind the vehicles they sell, however, dealers must be diligent to inspect these vehicles prior to purchase to ensure that they are buying an undamaged vehicle.  
 
A dealer's biggest liability exposure will likely come from trade-ins.  Make sure customers sign Customer Declaration Forms (available from the Greater New York Automobile Dealers Association) which require the customer to make detailed representations about the vehicle's prior history; including whether or not the vehicle has sustained any flood or accident damage.  Failure to have the customer disclose problems with the condition of the trade-in vehicle could limit your ability to recover damages from the customer if the vehicle turns out to be damaged.     
  
Selling a Flood Vehicle
  
If you wind up with a flood damaged vehicle be aware that d ealers in New York must disclose, in writing, any previous mechanical or electrical repairs that are the result of a natural disaster (such as fire, flood, hurricane, landslide, earthquake, windstorm or other storm) which rendered the vehicle inoperable for any period of time.  The notice must provide specifics about the extent of the damage and the date and location where the disaster occurred.  The following is an example of the required disclosure:
 
"This vehicle was damaged on _____ (Date) as the result of ___  (Type of Natural Disaster) occurring in  _________(Location).  The vehicle subsequently required repairs to the following mechanical and/or electrical systems:   _____   (List All Repairs)."
                                                 
For more information on your legal requirements for the disclosure of a vehicle's history or if you need assistance on pursuing a customer who failed to disclose the prior damage to you please contact the LaBonte Law Group at 516-280-8580.  

REFUND POLICIES
 
When are refunds required?

The question of whether or not a customer must receive a refund of their deposit or the purchase price of an aftermarket item can be easily answered by looking at the requirements under NYS law.  The laws of NYS outline not only when deposits must be made but also the manner in which refund policies in general must be disclosed.  
 
Deposit Refunds
 
The New York State Personal Property Law and Federal Regulations Z and M address the matter of deposit refunds for finance or lease transactions.  Under these laws a consumer has an unconditional right to cancel a finance or lease transaction prior to the consumer accepting the credit terms.  If the consumer rejects the Retail Installment Contract or Lease Agreement and refuses to accept delivery of the vehicle then their deposit must be refunded.    
 
These rules, however, do not apply to cash transactions or deals where the dealer is not arranging the finance or lease agreement (i.e. credit union transactions).  In such deals the question of whether or not a deposit must be refunded is answered by looking at the dealer's posted refund policy.  The dealership may have a "No Refund" policy in these limited transactions if properly disclosed.    
 
After a vehicle is delivered the customer no longer has a right to cancel the transaction.  Any vehicle returns would be solely a business decision.  However, be advised that once the vehicle is delivered Department of Motor Vehicle Regulations require that the vehicle be titled and registered within the applicable 5 calendar day time limit.  If you are willing to accommodate a customer and accept a return of the vehicle you must wait for the title to be issued to the customer before repurchasing the vehicle.    
 
It is important to also note that, in New York, car buyers do not have a 72 hour right to cancel.  This law only applies to off site transactions such as tent sales.
 
Service Contracts
 
The New York State Insurance Law provides that customers can cancel service contracts and receive a full refund if the cancelation request is made within ten (10) calendar days of delivery of the vehicle (or within twenty (20) days if the contract is mailed to the customer). 
 
Refund Policies
 
New York State Law requires businesses to conspicuously display their refund polices.  This can be done either by placing a sign where the customer can see it at the time of sale or at every public entrance to the dealership.  The sign must indicate:  
  • If the dealership issues refunds;
  • If refunds are issued in the form of cash or store credit;
  • Whether proof of payment is required; and
  • The deadline for requesting a refund.  
Failure to post such a policy will allow customers to seek refunds for any item not used or damaged within thirty (30) days of sale. 
 
For more information on refund policies contact the LaBonte Law Group at 516-280-8580.  
Should you have any questions or need advice on anything related to dealership operations please do not hesitate to give me a call at 516-280-8580 or send me an e-mail to slabonte@labontelawgroup.com.  Your questions will be answered promptly.
Sincerely,

Stevan H. LaBonte, Esq.
LaBonte Law Group, PLLC
1461 Franklin Avenue, Suite LL-S
Garden City, NY 11530

516.280.8580 (Phone) 
631.794.2434 (Fax)