554 West Lancaster Boulevard Lancaster, CA 93534 (661) 948-4518
Serving the community by Promoting, Protecting, Encouraging and Developing Business since 1902

Business Connection


September  2019

In this Month's Issue

Lancaster Chamber of Commerce

 Executive Committee

Chairwoman of the Board


Mark Hemstreet - Chief Executive Officer
Lancaster Chamber of Commerce   
Lancaster Chamber of Commerce
Board of Directors

Lancaster Chamber of Commerce

 Office Staff 

Mark Hemstreet, Chief Executive Officer
Anna Zarley, Event Coordinator
Sharon Molnar, Office Coordinator
What can the Lancaster Chamber of Commerce do to help grow YOUR business?

What is Your Chamber?


Since 1902, the Lancaster Chamber of Commerce has existed as a private, voluntary, nonprofit (501(C)(3) and (C)(6) business organization dedicated to improving the economic environment of business growth and prosperity. The business community now serves a greater Antelope Valley Region, with a population of more than 480,000 people


As the Antelope Valley continues to develop and thrive, the Lancaster Chamber of Commerce continues to evolve to meet the needs of its members and our growing community. The Lancaster Chamber offers a variety of benefits to help businesses, large and small, to network and grow. 


Membership Benefits 

  • Personal Page on Chamber Website
  • Chamber Mobile App
  • Monthly E-Newsletter
  • Community Calendar
  • Membership Directory Listing
  • Membership City Map Listing
  • Radio Talk Show - Free
  • Chamber Classes / E-Learning Portal
  • Conference room for Members
  • Social Media Marketing
  • Endless Networking Opportunites
  • Grand Openings/Ribbon Cuttings
Monthly Events  
  • Membership Luncheon
  • Business-4-Breakfast
Quarterly Events
  • Mega-Mixers
  • Breakfast with Legislators

Discount Advertisement 

  • AV Press - Chamber Page
  • Video Commercials
  • Web Video - Business Showcase

Please call the Chamber for more information: (661) 948-4518 

Member Benefits
Maximizing Your Membership
We all talk about how to bring more awareness to our business or organization. Social Media is nothing new, but are you on top of your game?  Are you part of the Lancaster Chambers Facebook page?  Add a quick post on our member to member page. Having an event? Weekend sale? End of Season Sell-off?  or other promotional opportunity you would like to publicize?  Give it a try, it's all part of being a Member of the Lancaster Chamber of Commerce!
September 2019
Lancaster Chamber of 
Finance & Executive Committee Meeting
7:30 am - 9:00 am
554 West Lancaster Blvd
Lancaster, CA 93534

Lancaster Chamber of Commerce
Membership Luncheon
Brigadier General, 
E. John "Dragon" Teichert
11:30 am - 1:00 pm
Hellenic Center
43404 30th Street West
Lancaster, CA 93534

Prestige Assisted Living 
20th Anniversary Celebration
2:00 PM - 4:00 PM
Ribbon Cutting @ 2:30 pm
434564 30th Street West
Lancaster, CA 93536

Lancaster Chamber of Commerce 
Board of Directors Meeting
7:30 am - 9:00 am
554 West Lancaster Blvd
Lancaster, CA 93534

Lancaster Chamber of Commerce 
Legislative Committee Meeting
3:30 pm - 5:00 pm 
AVTA Boardroom   
42210 6th Street West
Lancaster, CA 93534 

Lancaster Chamber of Commerce 
Ambassador Corp Meeting
1:00 pm - 2:00 pm
554 West Lancaster Blvd
Lancaster, CA 93534

Business-4-Breakfast with the 
Lancaster Chamber of Commerce 
7:00 am- 8:30 am
A.M. Cafe
44205 10th Street West
Lancaster, CA 93534 

53rd Semi-Annual Flea Market 
Hosted by the Lancaster Chamber 
7:00 am - 4:00 pm
AV Fairgrounds
2551 West Avenue H
Lancaster, CA 93534

Lancaster Chamber of Commerce
Lunch & Learn-Grow with Google
12:00 pm - 1:00 pm
Learn 4 Life 
177 Holston Drive
Lancaster, CA 93535

New and Renewing Members


  Introducing Our Newest Members!

Axe N Dagger 
Ariana Hayes
2330 Mall Loop Road, Ste 109
Lancaster, CA  93536
(661) 582-6111

Golden Dental
Christine Miller
1011 East Avenue J
Lancaster, CA 93535
(661) 948-8100

Greenbee Landscape
Brad Hayes
1014 Lancaster Way
Lancaster, CA 93534
(661) 274-2331 

Martin Orro, DDS
Linda Orro
915 West Lancaster Blvd
Lancaster, CA 93534
(661) 942-1124

QDs Doublebarrell BBQ
Eric Arceneaux
Lancaster, CA 93535
(818) 235-7563

Revival Beauty Salon & Suites
Natalia Vizcarra
42402 10th St W, Unit I
Lancaster, CA 93534
(661) 675-6143

The Royal Ones Network 
Harmony Williams
California City, CA 93505
(443) 214-4611

World Mission Society
Church of God
Johann Reyes
45313 23rd Street West
Lancaster, CA 93534
(661) 979-4422

We Are Pleased to Present Our Renewing Members

Wells Fargo Bank 
802 West Lancaster Blvd
Lancaster, CA 93534
(661) 723-2300
Member Since: 1952

Antelope Valley College
3041 West Avenue K
Lancaster, CA 93536
(661) 722-6300
Member Since: 1960

American Medical Response
1055 West Avenue J
Lancaster, CA 93534
(661) 945-9310
Member Since: 1976

America's Best Value Inn
44131 Sierra Highway
Lancaster, CA 93534
(661) 945-8771
Member Since: 1987 

American Cancer Society 
1831 Truxtun Avenue, Ste 150
Bakersfield, CA 93301
(661) 945-7585
Member Since: 1988

World One Telecommunications
43759 15th Street West, Ste 243
Lancaster, CA 93534
(661) 722-1717
Member Since: 1990

Antelope Valley Transit
42210 6th Street West
Lancaster, CA 93534
(661) 945-9445
Member Since: 1992

Progressive Physical Therapy
450 West Palmdale Blvd, Ste F
Palmdale, CA 93551
(661) 273-5333
Member Since: 1993

Frye Chiropractic, Inc
42283 10th Street West, Ste 107
Lancaster, CA 93534
(661) 949-9655
Member Since: 1996

OPSEC Specialized Protection
44262 Division Street, Ste A
Lancaster, CA 93535
(661) 942-3999
Member Since: 1999

Prestige Assisted Living
43454 30th Street West
Lancaster, CA 93536
(661) 949-2177
Member Since: 1999

Stater Brothers
1850 East Avenue J
Lancaster, CA 93535
(661) 948-1885
Member Since: 1999

Stater Brothers
2845 West Avenue L
Lancaster, CA 93536
(661) 943-2545
Member Since: 1999

Lancaster Sheriff's Station 
501 West Lancaster Blvd
Lancaster, CA 93534
(661) 948-8466
Member Since: 2001

348 East Avenue K-4, Unit B
Lancaster, CA 93535
(661) 723-7484
Member Since: 2005

Minuteman Press
331 East Avenue K-4
Lancaster, CA 93535
(661) 945-5916
Member Since: 2006

Sam's Club
39940 10th Street West
Palmdale, CA 93551
(661) 575-0182
Member Since: 2012

Schooners Patio Grille
2797 West Avenue L
Lancaster, CA 93536
(661) 943-0800
Member Since: 2012

The Peanut Pedaler
Lancaster, CA 93536
(661) 916-2506
Member Since: 2014

JNR Home Improvements
39450 3rd Street East, Ste 127
Palmdale, CA 93550
(855) 376-3330
Member Since: 2015

Palmdale Aerospace Academy
3300 East Palmdale Blvd
Palmdale,  CA 93550
(661) 273-3680
Member Since: 2015

DS Heating & Air
42215 12th Street West
Lancaster, CA 93534
(661) 310-3747
Member Since: 2016

Effectual Life Coaching
567 West Lancaster Blvd, Ste 408
Lancaster, CA 93584
(323) 435-6789
Member Since: 2018

North Valley Veterinary Clinic
43619 N Sierra Highway
Lancaster, CA 93534
(661) 945-7906
Member Since: 2018

Platinum Tree Insurance Services 
44835 10th Street West
Lancaster, CA 93534
(323) 557-8862
Member Since: 2018

Project Joy, Inc
44846 Beech Avenue
Lancaster, CA 93534
(661) 607-3976
Member Since: 2018
A message  from our Chairwoman of the Board

Greetings Chamber Members!

I hope you all have enjoyed your summer and the festivities around town. We have certainly had some excitement in our city. I got to ride in the Lancaster Chamber Fair Parade as the Chairwoman, and it was a lot of fun. Thank you, Anna and team, for making this all happen. You do an amazing job and we appreciate you! We also had a great luncheon with Kathy Strong talking about her new book "Secrets of Southern California". She was so amazing and if you missed her, I highly recommend you check out her book, it has some interesting secrets, even for the long-time residents of California. Thank you, Sandy and Destination Lancaster, for bringing her out to our Chamber luncheon.
We all must juggle at times and wear many hats throughout the year and finding time to do all of these activities can be challenging. I find myself picking and choosing which events I can and cannot attend. I wish I could be at all of them, I am truly in awe sometimes at the community in which we live. The Antelope Valley has somehow, in its growth, been able to maintain its small-town appeal. I am proud to be part of this community and organizations such as the Lancaster Chamber of Commerce for its part in the support of local businesses.
Thank you all for your continued support.

Katie Nelson
Chairwoman of the Board,  2019/20

Membership Luncheon
Wednesday, September 11, 2019
11:30 am - 1:00 pm

Join the Lancaster Chamber of Commerce for a special presentation and 9/11 remembrance given by Brigadier General E. John "Dragon" Teichert, Commander of the 412th Test Wing at Edwards Air Force Base.

Event Location
  JP Eliopulos Hellenic Center
43404 30th Street West
Lancaster, CA 93534

Tips & Benefits from the
Lancaster Chamber of Commerce
CEO, Mark Hemstreet

Six Steps to take when receiving Feedback

  After years in the lodging industry, something I learned quickly was how to take feedback and increase guest satisfaction. Sometimes your level of response is the determining factor in maintaining a returning patron. Feedback comes in all types: compliments, suggestions, friendly advice, perceptions, or complaints. You receive feedback in many forms; through your employees, face to face, emails, by phone, on social media and online reviews. Remember to take action and engage feedback. People like to know they are valued enough to see a response.

Here are a few tips:
  • Make it safe for others to give you feedback. It should be easy to communicate with you; No long process that discourages interaction. If in person, pull them aside or out of the public view. It will help defuse the situation and gives them your full attention.
  • Regarding online, emails, or messages: Respond in a timely manner. It's important to let them know that you value their opinion. Let them know you will keep your conversation confidential if the concern warrants. likewise, for compliments express to them you are happy to inform people of their experience.
  • Listen, don't talk or interrupt them until they're finished. Let them get it all out. At some point they run out of steam. Just be patient and acknowledge their feedback. Try not to make excuses or be defensive. Respond with empathy. To them this is of ultimate importance.
  • Thank them for their feedback and review their experience so you know you are both on the same page. If you are responding to negative feedback - apologize, to many people perception is reality. Treat it as such. As not all feedback is negative, make the same effort to appreciate positive input.
  • Reflect before taking any action. If dealing with a complaint, stop for a moment and decide how you want to respond. My highest advice is to ask what you can do to make it right for them. You might be surprised it's not always about the money.
  • Hold on to what's useful and toss the rest away. Realize you will need to take some feedback with a grain of salt and find the takeaways you can use to improve your service or product.
  • Take action & grow- don't stop yet. You appropriately handled this situation but now review the circumstance and develop solutions to provide the best service or product for all your future customers! Remember the statistics: A dissatisfied customer tells between 9-15 people of their bad experience; A positive experience generates 4-6 accounts.   After one negative experience, 51% will never do business with that company again. For every customer complaint there are 26 other unhappy customers who have remained silent.

The Lancaster Chamber of Commerce is now an official Google Partner! Join us for the first of three workshops!

Learn about Google My Business, a free tool for local businesses who want to connect with customers on Google Search and Maps. Get hands-on help creating or updating your business profile or a simple website.
In this session we'll show you how to:
  • Create or claim your Business Profile on Google
  • Manage your business info across Google Search and Maps
  • Use Google My Business to connect with  potential customers
  • Create a free website using the info from your Business Profile
Supporting our Veterans: This presentation is offered in veterans-specific version which showcases additional features for veteran-led businesses.  
WHEN: October 23, 2019, 12:00 pm - 1:00 pm

WHERE: Learn 4 Life, 177 Holston Dr, Lancaster, CA 93535

COST: $10 Chamber Members, $20 Potential Members

   Join us for business, stay for breakfast!

Thursday, September 26, 2019
7:00 am- 8:30 am

This Months Breakfast is Sponsored by:

Tavia Iles,  (661) 429-1379

Event Location


Register by Noon the day before the breakfast if you would like your business name to be included in the list that gets handed out to all attendees.
Thank you to all who participated in the Antelope Valley Fair Business Dress & Decorate Contest Hosted by the 
Lancaster Chamber of Commerce! 

      Chamber Radio 
     Talk Show
"Minding Your Business"

Minding Your Business (MYB) the Lancaster Chamber of Commerce weekly radio show, features Chamber members and Friends each Saturday at 10:00 am on 
High Desert Radio 1340 KTPI AM

Hosted by Chris Spicher of AV Florist and 
Aaron Goldstein of Goldstein Digital. 
Music by Lions Named Leo of Bakersfield.
 Call Chris Spicher: (661) 948-6006

  View our videos on YouTube 

The Month In Pictures - August 

Lancaster Chamber 
Monthly Membership Luncheon
Author Kathy Strong 
Grand Opening & Ribbon Cutting 
SE23 Studios
1105 West Avenue M, Lancaster
(661) 618-4854
Grand Opening & Ribbon Cutting
 Revival Beauty Salon & Suites
42402 10th Street West, Unit I, Lancaster
(661) 675-6143
Business-4-Breakfast "Table Sponsor" 
Child Care Resource Center
Casey Mitchell-Collier, (661) 789-1200