554 West Lancaster Boulevard Lancaster, CA 93534 (661) 948-4518
Serving the community by Promoting, Protecting, Encouraging and Developing Business since 1902

Business Connection


April 2019

In this Month's Issue

Lancaster Chamber of Commerce

 Executive Committee

Chairman of the Board


Past Chairwoman of the Board

Mark Hemstreet - Chief Executive Officer
Lancaster Chamber of Commerce   
Lancaster Chamber of Commerce
Board of Directors

Lancaster Chamber of Commerce

 Office Staff 

Mark Hemstreet, Chief Executive Officer
Anna Zarley, Event Coordinator
Sharon Molnar, Office Coordinator
What can the Lancaster Chamber of Commerce do to help grow YOUR business?

What is Your Chamber?


Since 1902, the Lancaster Chamber of Commerce has existed as a private, voluntary, nonprofit (501(C)(3) and (C)(6) business organization dedicated to improving the economic environment of business growth and prosperity. The business community now serves a greater Antelope Valley Region, with a population of more than 480,000 people


As the Antelope Valley continues to develop and thrive, the Lancaster Chamber of Commerce continues to evolve to meet the needs of its members and our growing community. The Lancaster Chamber offers a variety of benefits to help businesses, large and small, to network and grow. 


Membership Benefits 

  • Personal Page on Chamber Website
  • Chamber Mobile App
  • Monthly E-Newsletter
  • Community Calendar
  • Membership Directory Listing
  • Membership City Map Listing
  • Radio Talk Show - Free
  • Chamber Classes / E-Learning Portal
  • Conference room for Members
  • Social Media Marketing
  • Endless Networking Opportunites
  • Grand Openings/Ribbon Cuttings
Monthly Events  
  • Membership Luncheon
  • Business-4-Breakfast
Quarterly Events
  • Mega-Mixers
  • Breakfast with Legislators

Discount Advertisement 

  • AV Press - Chamber Page
  • Video Commercials
  • Web Video - Business Showcase

Please call the Chamber for more information: (661) 948-4518 

Member Benefits
Maximizing Your Membership
We all talk about how to bring more awareness to our business or organization. Social Media is nothing new, but are you on top of your game?  Are you part of the Lancaster Chambers Facebook page?  Add a quick post on our member to member page. Having an event? Weekend sale? End of Season Sell-off?  or other promotional opportunity you would like to publicize?  Give it a try, it's all part of being a Member of the Lancaster Chamber of Commerce!
April 2019

300th Lancaster Built
Electric Bus Roll-Out Celebration
BYD Motor Factory
10:00 am - 11:00 am
Ribbon Cutting @ 10:30 am
46147 7th Street West
Lancaster, CA 93534

Grand Opening & Ribbon Cutting 
Subaru Antelope Valley
11:00 am - 1:00 pm
Ribbon Cutting @ 11:15 am
43226 Drivers Way
Lancaster, CA 93534

Lancaster Chamber of Commerce
Finance & Executive Committee Meeting
7:30 am  - 9:00 am
554 West Lancaster Blvd
Lancaster, CA 93534

Grand Opening & Ribbon Cutting
Tarzana Treatment Centers
12:00 PM - 2:00 PM
Ribbon Cutting @ 12:15 pm
320 East Palmdale Blvd
Palmdale, CA 93550

Lancaster Chamber of Commerce 
Legislative Committee Meeting
3:30 pm - 5:00 pm 
AVTA Boardroom   
42210 6th Street West
Lancaster, CA 93534 

Lancaster Chamber of Commerce 
Board of Director's Meeting
7:30 am - 9:00 am
Lancaster Chamber of Commerce
554 West Lancaster Blvd
Lancaster, CA 93534

Lancaster Chamber of Commerce
Palmdale Chamber of Commerce 
Joint Membership Luncheon
25th District  Congresswoman
Katie Hill
11:00 am - 1:00 pm
Hellenic Center
43404 30th Street West
Lancaster, CA 93534
No Admission without an RSVP 

Business-4-Breakfast with the 
Lancaster Chamber of Commerce 
Sponsor: Cal State University Bakersfield 
7:00 am- 8:30 am
A.M. Cafe
44205 10th Street West
Lancaster, CA 93534 

New and Renewing Members


  Introducing Our Newest Members!

A+ Nutrition For Life 
Denise Faucette
43915 Gingham Avenue
Lancaster, CA  93535
(661) 400-5748

Antelope Valley Mosquito 
& Vector Control District 
Brenna Bates-Grub
42624 6th Street East
Lancaster, CA 93535
(661) 942-2917

Antelope Valley Veterans
Community Action Coalition
Dean Brown
 5849 East Avenue T-8
Palmdale, CA 93552
(661) 317-4956  

Marcos Huerta
42035 12th Street West
Lancaster, CA 93534
(661) 523-2348

QTC Management 
Rachelle Smith
44439 N 17th Street West
Lancaster, CA 93534
(661) 940-5125

The Raven's Nest
Kathryn Graffeo
42458 60th Street West, Ste 103
Quartz Hill, CA 93536
(661) 579-6982

We Are Pleased to Present Our Renewing Members

Cullen Insurance-Allstate
43713 20th Street West, Suite 2
Lancaster, CA 93536
(661) 945-2696
Member Since: 1983

Town House Motel
44125 Sierra Highway
Lancaster, CA 93534
(661) 942-1195
Member Since: 1986

Desert Christian Schools
44662 15th Street West
Lancaster, CA 93534
(661) 948-5071
Member Since: 1990

Antelope Valley Mall
1233 Rancho Vista Blvd 
Palmdale, CA 93551
(661) 266-9150
Member Since: 1991

A Digitech, Inc 
ADT Security Systems
4506 West Avenue M
Quartz Hill, CA 93536
(661) 722-3344
Member Since: 1993

Bank of Southern California
539 West Lancaster Blvd
Lancaster, CA 93534
(661) 945-6955
Member Since: 1993

Donnell Printing
44154 10th Street West
Lancaster, CA 93534
(661) 942-1449
Member Since: 1993

Farley Brothers of Lancaster, Inc
334 East Avenue K-4
Lancaster, CA 93535
(661) 948-4541
Member Since: 1993

44846 Valley Central Way
Lancaster, CA 93534
(661) 942-6300
Member Since: 1993

AV Union High School District  
44811 Sierra Highway 
Lancaster, CA 93534
(661) 948-7655
Member Since: 1994

Hi-Grade Materials Company
Ascon Recycling Company
17671 Bear Valley Rd
Hesperia, CA 92345
(760) 244-1819
Member Since: 1994

Michael P Giovannini, DDS
1051 West Avenue M-14, Suite C
Palmdale, CA 93551
(661) 265-8884
Member Since: 1994

AV Boys & Girls Club
PO Box 10047
Lancaster, CA 93584
(661) 267-2582
Member Since: 1995

Kaiser Permanente, Inc
615 West Avenue L
Lancaster,  CA 93534
(661) 723-6511
Member Since: 1995

Koso/Pacific Seismic Products, Inc
233 East Avenue H-8
Lancaster, CA 93535
(661) 942-4499
Member Since: 1997

DCS Satellite & Security 
42263 50th Street West, Suite 207
Quartz Hill, CA 93536
(661) 722-5131
Member Since: 2000

AV Chem Dry
Palmdale, CA 93551
(661) 722-9342
Member Since: 2002

Royal Family Kids
44514 20th Street West
Lancaster, CA 93534
(661) 948-5677
Member Since: 2003

Academy for Advancement 
of Children with Autism
6742 East Avenue H
Lancaster, CA 93535
(661) 946-1234
Member Since: 2012

Camacho Auto Sales
44446 Sierra Highway
Lancaster, CA 93534
(661) 945-2609
Member Since: 2013

Lancaster West Rotary 
PO Box 1981
Lancaster, CA 93534
(661) 265-8884
Member Since: 2013

Mitchell Tax Professionals
1038 East Avenue J
Lancaster, CA 93535
(661) 729-4829
Member Since: 2013

 Paintball USA
15112 Sierra Highway
Santa Clarita, CA 91390
(661) 255-5332
Member Since: 2015

Lancaster Choice Energy
44933 Fern Avenue
Lancaster, CA 93534
(661) 723-6084
Member Since: 2016

 Barrett Cellars
114 West Newgrove Street
Lancaster, CA 93534
(661) 946-3091
Member Since: 2017

California Teachers Association
1027 West Lancaster Blvd
Lancaster, CA 93534
(661) 948-6035
Member Since: 2017

Coruce Vineyards & Winery
1055 West Columbia Way, Suite 105
Lancaster, CA 93534
(661) 494-8877
Member Since: 2017

Dunkin' Donuts 
43615 10th Street West, Suite 101
Lancaster, CA 93534
(661) 726-0073
Member Since: 2018

Greatest Escape
44820 10th Street West, Suite 103
Lancaster, CA 93534
(661) 494-1198
Member Since: 2018

Lancaster Pageants 
2010 West Avenue K, Suite 508
Lancaster, CA 93536
(661) 992-9063
Member Since: 2018

Toyota of Lancaster
43301 12th Street West
Lancaster, CA 93534
(661) 948-0731
Member Since: 2018
Lancaster & Palmdale Chamber of Commerce
Joint Membership Luncheon  

April 17, 2019, 11:00 am - 1:00 pm

25th Congressional District 
Congresswoman, Katie Hill

 Congressional update as well as a short session of Q&A 

Arrive at 11:00 am for networking
Lunch served at 11:15 am
Program to begin at 11:30 sharp!

RSVP's are required for this event! There will be NO at door admission without a prior RSVP. 

Event Location:
 43404 30th Street West 
Lancaster, CA 93536 

Hope to see you there!  

At the March 2019 Board of Directors meeting, the nominating committee, chaired by Past  Chairman Josh Mann, presented a slate of six (6) members to serve as Board of Directors members for the term  of July 1, 2019 - June 30, 2022.  

As per the by-laws, this slate must be provided to the
membership along with procedures for nomination by petition.

The slate being presented for approval includes:

Katie Nelson -  Hunter Dodge Chrysler Jeep Ram & Fiat
Monica Grado - George's Cleaners
Donna Hill - Moms House
Chuck Hoey - Charles Hoey & Associates
Giavonna Nesel - Westside Body and Paint
Brian Marquez - Clark Pest Control

No action is required unless a member wishes to proceed to nominate by petition.  Nominations by petition close April 12, 2019.

Procedures for Nomination by Petition:
Additional names of candidates for Directors can be nominated by
petition bearing the genuine signatures of at least fifteen (15) qualified members of the  Chamber. Such petition shall be filed with the nominating committee within ten (10) days after
notice of the names of those nominated has been provided. The determination of the  nominating committee as to the legality of the petition(s) shall be final. 

If no petition is filed within the designated period, the nominations shall be closed  and the nominated slate of candidates shall be declared elected by the Board of Directors at
their next regularly scheduled meeting. If a legal petition is filed within ten (10) days after close  of nominations by petition, the President/CEO shall publish a ballot containing names of all of
the candidates. Candidates named shall appear on the ballot in order as drawn by lot, by the  nominating committee. Voting shall be by secret ballot. Ballot mailing shall include a clear,  concise statement of voting instruction, date, place and time of poll closing. Each ballot shall  be mailed to each member at the addre ss of record at the Chamber.

Dear Community Friend;

We would like to introduce you to our 2019 Work Ethics Scholarship program promoted by the Lancaster Chamber of Commerce. We would be delighted to count you as a Scholarship Sponsor to help the young people in our community.
The Work Ethics Scholarship program is fully funded by your donations and last year provided $14,000 in scholarships to 15 local High School graduates who are attending Colleges and Universities this year. The Lancaster Chamber is dedicated to building a strong future for the youth of today by supporting our students who have made a commitment of attending college. For over 115 years, the Lancaster Chamber of Commerce has remained dedicated to encouraging higher education as a means of preparing young people to become stronger leaders and citizens in our community.
The Scholarships are based on academics, the student's demonstrated work ethics in either a paid job or internship, and future aspirations. Awardees must graduate High School in the Antelope Valley and provide proof of college enrollment. Scholarships are provided in $500 levels, dependent on sponsorship's  received.
Gold Sponsor $1,000.
Sponsor Name Displayed on the Chamber's Web page.
Sponsor Name Displayed in the Chamber's Office.
Sponsor Name Prominently Displayed at Scholarship Luncheon.
Congratulatory Letter from the Sponsor to awarded Student.
Sponsorship Mention at the Scholarship Luncheon
Two Tickets to Scholarship Lunch
Silver Sponsor $500.
Sponsor Name Displayed on the Chamber's Web page.
Sponsor Name Displayed in the Chamber's Office.
Sponsor Name Prominently Displayed at Scholarship Luncheon.
Congratulatory Letter from the Sponsor to awarded Student
Bronze Co-Sponsor $250
Sponsor Name Displayed on the Chamber's Web page.
Sponsor Name Prominently Displayed at Scholarship Luncheon.
Recognition Sponsor $100 to $250
Sponsor name Displayed at Scholarship Luncheon

Thank you for your consideration.
Kimberly Perkins
Committee Chair

Tips & Benefits from the
Lancaster Chamber of Commerce
CEO, Mark Hemstreet

Customers' expectations for service continue to rise, and the quality of your customer service can make or break your business, according to the  Gladly 2018 Customer Service Expectations Survey .

Consumers value great service ...54% make purchasing decisions based on customer service; for 19% it's the single most important factor. 98% would rather talk to a live person than deal with a recording when they call customer service. 68% would pay more for products or services from a company with good customer service. Millennial's  place an even higher premium on good service than Generation X and baby boomers.

You only have a few chances to get it right ... 73% of customers are willing to give a company more than one chance to deliver good customer service. 92% would switch to another company after three bad experiences.

Online reviews matter more than ever ... 50% more likely to rely on online reviews than recommendations from friends and family. And 8% of consumers rely on company advertising when making a purchase-so you might want to reduce your advertising spending and put that money into customer service instead.

Consumers share the good and bad ... After a bad experience, 67% of consumers would actively dissuade friends from buying from the company and 42% would post about it on social media.
   Join us for business, stay for breakfast!
Thursday, April 25, 2019
7:00 am- 8:30 am

This Months Breakfast is Sponsored by:

Rick Chisham 
(661) 609-2754

Event Location
A.M. Cafe 
44205 10th Street West
Lancaster,  CA 93534

RSVP by Noon the day before the breakfast if you would like your business name to be included in the list that gets handed out to all attendees.

Please note:
 If you RSVP and do not attend you will be invoiced
      Chamber Radio 
     Talk Show
"Minding Your Business"

Minding Your Business (MYB) the Lancaster Chamber of Commerce weekly radio show, features Chamber members and Friends each Saturday at 10:00 am on 
High Desert Radio 1340 KTPI AM

Hosted by Chris Spicher of AV Florist and 
Aaron Goldstein of Goldstein Digital. 
Music by Lions Named Leo of Bakersfield.
 Call Chris Spicher: (661) 948-6006

  View our videos on YouTube 

The Month In Pictures


Lancaster Chamber Membership Luncheon
Caifornia Highway Patrol Captain, Eric Broneer
Tarzana Treatment Center
Grand Opening & Ribbon Cutting
The Ravens Nest
42458 60th Street West, Quartz Hill 
(661) 579-6982
One Year Anniversary in Current Location
 Ribbon Cutting Celebration 
The Hier Advantage Real Estate Sales &  Service 
1008 West Avenue M-14, Unit A, Palmdale 
(661) 406-1562
Lancaster Chamber Membership Orientation 
Business-4-Breakfast Sponsor
Cal State University Bakersfield - AV Campus
Dean, Randy Schultz
(661) 952-5000
Business-4-Breakfast "Best Commercial Winner" 
Halley-Olsen-Murphy Funerals & Cremations
Leeroy Halley (661) 942-1139