Share One Employee Recognition |
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On September 24, 2020 our partner, CO-OP, posted ATM/Debit Card transactions (DAILY report) incorrectly to 36 Share One client databases. CO-OP readily admitted their fault in the unfortunate mishap, however, we had many residual issues with credit unions experiencing hundreds and in some cases, thousands of pages of mis-matched transactions.
After analyzing posting options, a team of four Share One employees went beyond the call of duty to assist our credit unions with a plan that included a specially written NSQuery, and the application of our Mass Fix system tool.
The process took several days to complete, with this team focused solely on this task. Many of our clients were saved hours of work with this solution.
We want to recognize these employees: Anita King, Nicole Curcio, Kevin Stanford, and Mark Weber for assisting our clients with this unfortunate event.
Thank You!
Anita, Nicole, Kevin, and Mark.
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Virtual SYNC 2020: Together Toward Tomorrow |
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Register Now for Tuesday, October 20th, 2020 |
Share One and our valued partners will spend the day highlighting products and sharing our progress and plans.
The full day of presentations will utilize two separate webinar session links - Morning and Afternoon. Be sure to register for both.
In the morning session, you will hear from Teri Van Frank, President/CEO, and from our CUSO Board of Directors. You are invited to participate in a Q&A session following their remarks. The morning session will end with a 30-minute break.
The separate afternoon session will feature our leadership team highlighting important operational content, NewSolutions/NS3 products' current and planned enhancements, and many other details. Time for Q&A is planned.
The registration provides space for advance comments or questions.
Of course, there will be doorprizes!
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Zachary Miller, Host for SYNC 2020 |
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Justin Suiter, Host for SYNC 2020 |
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11:00AM to 1:00PM ET
10:00AM to 12:00PM CT
8:00AM to 10:00AM PT
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1:30PM to 5:00PM ET
12:30PM to 4:00PM CT
10:30AM to 2:00PM PT
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Important Change in Tax Form Submission Deadline Policy |
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In an effort to provide a more efficient year-end tax delivery to all of our clients, the following policy will be implemented in December, 2020.
If your credit union submits any late forms or requests a recreation/correction of any tax file due to a non-system related issue after the date of December 15, 2020, a fee will be assessed..
Service Center Clients:
New Client Fee for Late Presentment of Tax Confirmation Form -
After December 15, 2020 - A fee of $100.00 will be charged to the credit union.
Existing Service Center Client Fee for Late Presentment of Changes to Tax Confirmation Form - After December 15, 2020 - A fee of $100.00 will be charged to the credit union.
All Clients:
Minimum/Hourly Fee for Recreation of any Tax File Due to any Non-System Related Issue - A fee of $175.00 per hour will be charged to the credit union.
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The following forms must be submitted by
December 15, 2020:
-Presentment Form
-Changes to Presentment Forms
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Excellent customer service is our goal, and to properly serve all Share One clients, these deadlines must be maintained. Thank you for helping us help everyone.
If your credit union needs assistance in securing these forms, please contact: Katherine Garrone
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Quality of Life Core Release Planned for January 2021 |
We are hard at work planning a very exciting NewSolutions Version 21.1, launching in the January, 2021 release.
The Quality of Life Release will solely prioritize system clean-up and/or fixes you have been asking for.
Many thanks to all clients who participated in helping identify the fixes which will be addressed in this release, this release will improve Your Quality of Life!
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New Employee - Courtney Daniel
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Courtney Daniel is pleased to join the Customer Support team. She graduated from Samford University with a bachelor's degree majoring in English with a a minor in Spanish. For the past two years, she has worked as an Account Coordinator for the advertising agency Sullivan Branding maintaining relations with the company’s largest client- Hilton Enterprise. Her areas of expertise are customer relations and copywriting. |
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NSMobile Collaboration on Teams |
Our NSMobile Collaboration group is now available for your feedback and slated to be open through the end of October! We look forward to having productive dialogue as we improve and progress the mobile application experience.
If you are not currently part of the Share One Collaboration Groups in Microsoft Teams and would like to join, please email Zachary Miller for an invitation.
If you are currently part of the Share One Collaboration Groups, please CLICK HERE for an instructional video from Elena Martignon on how to locate the Team and Channel.
Discussion and assessment topics in this channel include:
- What does "successful application" mean to you?
- How do you measure whether the app is working for your members?
- Performance and General App Stability
- UX and UI of the App
- Control and Customizations
- Features and Enhancements
- Assessment and Feedback
Your input is important to us and will help us improve our products to better serve your needs as well as the needs of your members! Building a communication highway and delivering the best experience remain our main goals.
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FinCEN Advisory on Unemployment Fraud |
The Financial Crimes Enforcement network (FinCEN) is issuing this advisory to alert financial institutions to unemployment insurance (UI) fraud observed during the COVID-19 pandemic.
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Educational Services Webinar Schedule |
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All Webinars are free,
User Login to the Portal is password protected. Contact Technical Support for new access.
Live Webinars listed below are listed in Central Time.
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Automation Scheduler & Runner
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Release 20.1 is now available for upgrade and a new feature to schedule your own upgrade date is now available.
You will be able to schedule your upgrade, appoint who to contact at your credit union, and leave us a note.
From the home page of the Customer Portal, navigate and click on the bar titled "Release Notes." Look in the upper right corner of the Release Notes page. Place your cursor in the box and a calendar will appear. Select the date, enter the person to contact, add any notes, and then submit.
User Login to the Portal is password protected. Contact Technical Support for new access.
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Disaster Recovery Test Schedule |
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Greater Springfield Credit Union |
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Cascade Community Credit Union |
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Cornerstone Community Credit Union |
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K I T Federal Credit Union |
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