The third phase of Aspirus Health’s specialty referral optimization work went live on January 10. The specialties included as part of phase 3 were: Bariatrics, Concussion, Dermatology, General Surgery, Memory Care, Neurosurgery, Pain Medicine, Physical Medicine & Rehabilitation (PMR), Plastic Surgery, Sports Medicine and Vascular Surgery.
This optimization work is being implemented in phases to allow clinicians and stakeholders across multiple specialties to collaborate on the appropriate workflows. As each phase goes live, the services are moving away from a geographic-based referral process. Referral coordinators instead manage referral work queues by specialty to improve the patient experience by selecting the best appointment for patients based on clinician, distance, timeliness and insurance coverage.
Phase 1 of this work went live in April 2023 and Phase 2 followed in September. Two additional phases will occur in February and April, respectively.
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