We've been following closely the news of Coronavirus (COVID-19) and its impact on the trucking industry. We're here to support you with anything you might need.

Please be assured that we have processes in place to ensure continuity of operations for any contingencies. We might not all be in the office, but we'll be available as always by phone, email, and live chat. You also have 24/7 access to the customer web portal at my.bestpass.com.

"Keep looking up... That's the secret of life.

- SNOOPY

National Puppy Day is March 23 and we love our pups at Bestpass. Check out a few fun facts about our favorite furry friends. 

Puppies can have identical twins!

The first known case of identical puppy twins was confirmed in 2016, by a South African veterinarian. During a C-section on a Irish wolfhound, Kurt de Cramer noticed that two of the seven pups in the litter shared a single placenta. Testing later confirmed that the puppies were genetically identical. Check out what Cullen and Romulus look like!

	Josie, enjoying a day at Bestpass HQ.

Some puppies can be born with green coats.

How festive! Sometimes a light-colored litter can be born green. It's not permanent, though. The green gradually disappears over the course of a few weeks. 

Puppy eyes are real and intended.

Puppies and adult dogs have learned that raising their eyebrows makes their eyes appear bigger and sadder - making them a magnet for our attention. Check out this study from 2017, that proves dogs are more likely to make puppy-dog eyes when they know humans are watching.

The first pup to play Lassie wasn't exactly a "good boy."

The pup, named Pal, had some behavior issues and drove his owner crazy with nonstop barking. He also loved to chase after motorcycles - a pastime he never outgrew.  After animal trainer Henry Peck failed to make any progress with Pal, another animal trainer had much better luck and Pal starred in seven Lassie movies. The Saturday Evening Post declared that Pal had enjoyed "the most spectacular canine career in film history."

Ever wonder how your payment works at Bestpass? Our top-notch customer service representative and webinar extraordinaire, Kevin, gives us the scoop.

In most walks of life, an invoice is something you pay on. In fact, if you look it up in the dictionary as a verb, "to invoice" someone is to send them a bill, basically. But in our particular ecosystem of tolls, transponders, t ruc ks and the people who make it all work, an invoice is something different, at least currently. An invoice in our world-more often than not-is actually more of a monthly statement, looking back at the previous month. By and large, you don't pay on your invoices to us.

What you do pay on for us is something called a Replenishment Request-which is how we refill your "toll tank" to replace the toll you've used. Now one might be forgiven for missing the distinction when you look at the actual emails that you get-because the format is fundamentally identical. In fact, the invoice even has a little space on it for the amount that you would pay, but don't be fooled! If you look above that very space where you can enter how much you're going to pay, you'll see-if indeed we are looking at an invoice here-the amount due is probably zero. 

For the full article, head on over to our blog .

A. Mississippi!

Donna Ebers, Denise Clawson, Nancy Breeding, Joseph Perez, Richard Breezee, Debbie Fries, Paul Longo, Steve Tisinger, Polly Jo Williams, Rachele Wright, Bob Russo and Kim Combs

Know the answer to our riddle? Email your answer to [email protected] and we will recognize you in next month's newsletter! We'll give out the answer then, too.