The Service Authority is participating in Virginia’s Low-Income Household Water Assistance Program (LIHWAP) that helps customers experiencing financial difficulty pay for past due water and wastewater bills. LIHWAP is a federally funded program managed through the Virginia Department of Social Services and administered by Promise. Promise may reach out directly to assist customers. 

For more information, call 1-888-373-9908 or click here.

This year marks 40 years since the Service Authority was chartered by the Prince William Board of County Supervisors (BOCS). While the Service Authority was officially created in 1983, its history began much earlier.

Prior to 1964, as Prince William County boomed from a rural community into a metropolitan Washington, D.C. suburb, residents and business owners received their water and sewer services from one of 13 providers.

During the 1970s, a new focus on water quality and wastewater treatment led to the construction of the Upper Occoquan Sewage Authority and the H.L. Mooney Advanced Water Reclamation Facility. These facilities still treat wastewater in Prince William County.

On January 11, 1983, the Service Authority was created as an independent public entity responsible for providing water and sewer services as well as delivering consistent water quality, rates and levels of service county-wide.

Today, the Service Authority provides essential services to the second largest county in Virginia and one of the most diverse communities in the nation. Our infrastructure includes over 2,400 miles of water and sewer pipes, and we deliver nearly 12 billion gallons of high-quality drinking water annually.

In December 2020, the U.S. Environmental Protection Agency (EPA) finalized a major update to the Lead and Copper Rule (LCR). EPA’s new rule strengthens the LCR to better protect children and communities from the risks of lead exposure and provide increased access to information. Elevated lead exposure can cause serious health problems, particularly in pregnant women and young children. 

The revised rule requires drinking water providers to publish inventories of all pipe materials from public water mains to privately owned structures. It also enhances testing requirements at schools and daycare facilities and establishes public outreach requirements to inform communities of the presence of lead water mains and service lines. The Service Authority’s water has been repeatedly tested and remained in compliance with the LCR since its inception.

The Service Authority is committed to providing excellent water quality and transparency while fulfilling the requirements of the updated LCR. To have the water in your home tested for lead, call 804-225-4949 or click here.