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March 13, 2020
Dear Neighbors,
Yesterday evening, a resident who had recently travelled tested positive for
COVID-19. The City announced the news at a press conference this morning. You can watch the entire news conference at Here are the latest updates:

  • The case is travel-related. For practical purposes, this means that an outbreak is not certain.

  • Metro Health is conducting an extensive investigation into who the patient came into contact with since they returned to San Antonio. This involves contacting every single person they’ve come into contact and checking in on them daily to prevent community spread.

  • Metro Health recommends that elderly residents and residents with medical conditions avoid gatherings of 10 or more.

  • The City will temporarily close libraries, senior centers, and other City services. More info is below.

  • CPS Energy and SAWS have stopped disconnecting utilities for the time being.

  • Metro Health is revising their criteria for COVID-19 testing to make the tests more accessible to the public. More info about testing is below.

  • This case is not related to the evacuees at Lackland.

Changes to Our Office's Daily Operations
In the meantime, my office will continue to work for you and take the following precautions out of an abundance caution:

  • We will remain accessible for your phone calls and emails.

  • We will begin calling into neighborhood association and HOA meetings, should you choose to host them.

  • We are postponing office events for the time being.

  • The special meeting of Community Health & Equity Committee scheduled for Monday, March 16, at 6:00 p.m. has been relocated to the Municipal Plaza Building at 114 W Commerce.

As we go through this time together, I want to encourage you to remain calm, take all safety precautions you can, and look out for your friends and family. Our elderly residents, especially, may not feel safe going to the store for groceries, so consider offering you help. You can find safety tips and an update on COVID-19 testing below.
Yours in public service,
Update on City Services
City Manager Erik Walsh authorized the following City schedule and service delivery changes and is encouraging all City employees to work remotely when possible.
City Closures
  • All Libraries are closed to the public from March 14 thru March 22
  • All Senior Centers will be closed to the public from March 14 to March 22. Meals to seniors will be available for pick up or delivered by the City
  • Pre-K 4 SA centers are closed from March 16 to March 20
  • Head Start centers located at SAISD and Edgewood School Districts are closed from March 16 to March 20
  • Parks and Recreation after school activities are closed
  • Parks Spurs Youth Basketball League is cancelled from March 14 to March 20
  • Municipal Court has postponed all March juvenile court mediations and all campus-based truancy forums. Additionally, all jury trials have been suspended through April 23
  • Café College will be closed from March 14 through March 20
  • City owned and operated VITA sites will be closed from March 14 through March 20. For drop off options please call 211
  • City owned galleries and exhibits will be closed to the public from March 14 to March 20
City Sponsored Events Cancelled
  • All City hosted events are cancelled through March 20
Community Meetings Cancelled
  • Boards and Commissions, Zoning Commission, Boards of Adjustments, Planning Commission, Building Standards Board, Historic and Design Review Commission, Housing Commission, Library Board of Trustees, and others are cancelled from March 14 thru March 27
  • All City hosted neighborhood and community input meetings are cancelled from March 14 to March 22
Public Health Tips
Practical COVID-19 prevention tips:
The best way to prevent infection is to take precautions to avoid exposure to this virus, which are similar to the precautions you take to avoid the flu. CDC always recommends these everyday actions to help prevent the spread of respiratory viruses, including:

  1. Avoid attending public gatherings of 10 or more unless it is essential.
  2. Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  3. Avoid touching your eyes, nose, and mouth with unwashed hands.
  4. Avoid close contact with people who are sick.
  5. Stay home when you are sick.
  6. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  7. Clean and disinfect frequently touched objects and surfaces.
  8. Download the Ready South Texas app to stay informed.

Older adults and people with underlying medical conditions, such as lung or heart disease, diabetes seem to be particularly susceptible to COVID-19. Older adults should take the following precautions:
  1. Make a plan to prepare yourself if you get sick
  2. Know who will take care of you if your caregiver gets sick
  3. Talk to your doctor to have enough medication on hand if you get sick
  4. Have groceries and personal items in stock in case you get sick and need to stay home for a period of time
  5. Stay informed on what is happening locally and avoid crowds
  6. Call your doctor immediately if you develop warning signs such as difficulty breathing, persistent pain or pressure in the chest, confusion, or blueness of the lips or face.
Social Distancing: what is it and who should practice it?
Social distancing is a practice in which people maintain safe distances from each other and avoid direct contact with high touch items in the community. Here are six ways to practice social distancing:
  1. Avoid close contact with people who are sick
  2. Avoid touching high-touch surfaces in public places like elevator buttons, door handles, handrails, handshaking, etc. Use a tissue or your sleeve to cover your hand if you must touch something
  3. Wash your hands after touching surfaces in public places and avoid touching your face, nose, eyes, etc
  4. Avoid crowds, especially in poorly ventilated spaces. Risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick
  5. Clean and disinfect your home regularly, including routine cleaning of frequently touched surfaces
  6. Maintain a six-foot distance from others in public settings
Update on COVID-19 Testing
As of March 12, Metro Health is revising local testing criteria to make COVID-19 tests more accessible to community. As testing becomes more accessible, please note the following:

  • Testing happens with your medical provider. Metro Health supplies the test, but your provider is the person who would actually administer it if you need it.

  • Getting tested is not the same as getting screened. If you are experiencing symptoms, call your doctor and they will screen you for the virus. If they believe a test is needed, they will obtain a test kit from the City and administer the test.

  • If you don’t have a medical provider, call ahead to an urgent care center so they can be ready to receive you.

  • If you don’t have health insurance, call ahead to one of the free clinics in the county or a federally-qualified health center.

The following information is current as of March 12:

On Tuesday, March 3, 2020 the San Antonio Metro Health Laboratory received tests from the Centers for Disease Control and Prevention (CDC). The laboratory has completed the validation study and reporting verification and is capable of running tests as of Monday, March 9, 2020. At this time, Metro Health Laboratory has the capacity to test 500 individuals.
In addition to public health laboratory testing, commercial laboratory testing is also now available from Quest and LabCorp, but are limited in supply in Bexar County/San Antonio. Both laboratories, per Texas Department of State Health Services, are first rolling out testing strategy and supplies in California and Washington, followed by the remainder of the country. Both laboratories are requesting providers to collaborate with their public health departments to determine which individuals should be tested. The turnaround time for these test results is 24-48 hours. Both commercial laboratories and ordering physician would be required to notify Metro Health immediately with any positive results.
Texas Governor Abbott asked Texas health insurance providers to waive costs associated with COVID-19, including deductibles on testing and telemedicine visits, penalties and restrictions for necessary out-of-network services and referral requirements. Additionally, insurers were asked to cover costs for necessary medical equipment, allow extra time to file claims and authorize payment to pharmacies for up to a 90-day supply of any prescription medication for individuals, regardless of when the prescription was filled.
Our Offices
Brass Professional Center
4414 Centerview Dr, Ste #160

Monday - Friday:
9:00 am - 5:00 pm

Closed for Lunch:
12:00 pm- 1:00 pm
Plaza de Armas
100 Military Plaza

Monday - Friday:
8:30 am - 4:30 pm

Please call for an appointment.