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In this business session, Garry Wilson, CEO of easyJet holidays; Jacqueline Dobson, President of Barrhead Travel, UK; and Shaun Morton, CEO of On the Beach, will explore what leadership looks like when certainty is in short supply. Drawing on their own experiences of steering businesses through periods of uncertainty, change, growth, and transformation, they will discuss how they make decisions under pressure, maintain clarity when information is incomplete, and create confidence across their organisations even when the future remains unclear.
The conversation will examine the realities leaders face when markets shift unexpectedly, customer expectations evolve rapidly, or external events threaten carefully constructed plans. How do leaders avoid becoming overly cautious or reacting too quickly? How do they balance short-term responses with long-term strategy? And how do they communicate in ways that keep teams focused, engaged and resilient?
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