While most of the system upgrade is complete, we’re still wrapping up the Debit Card conversion. We realize many of you have had issues with your Debit Cards, and we sincerely apologize. We opted to provide members with limited Debit Card access during the upgrade rather than no access. We realize this is not ideal, but it was our best option to continue to provide you with Debit Card service. We sincerely thank you for your patience and understanding.
The following tips should help you avoid inconveniences until the final steps of the system upgrade are complete.
Transaction delays until the end of June
- Account Balance: Manually track your account balance because the balance reflected in Mobile Banking and Online Banking may be incorrect because of delays. Failure to keep track of your account balance could cause you to overdraw your account and incur fees.
- Transfers: Transfers made using your Debit Card, Mobile App, or Online Banking could be delayed. To avoid inconvenience, we strongly encourage members to make transfers well before needing those funds.
Spending Limits – Temporary spending limits have been added to all Debit Cards until the system upgrade is complete. These limits may vary, so we recommend that you carry alternative forms of payment such as cash or a credit card.
Debit Cards Linked to Account – Please take a minute to verify that your Debit Card linked to the proper account during the system upgrade.
Back-Up Payment Methods – Since the Debit Card upgrade will not be complete until the end of June, we strongly recommend that you carry alternative forms of payment such as cash or a credit card.
Mobile App Refreshing – To force the Mobile App to refresh and pull the most current information available, we recommend that you log out of the Mobile App and then log back in.
Verify Loan Payments – Please take a minute to verify that your loan payments are pulling from your correct account. Unfortunately, we can not check all accounts, so if you notice any issues, please contact the credit union, and we will correct the issue immediately.
Verify Direct Deposits – Please take a minute to verify that your direct deposits are going to the correct account. Unfortunately, we can not check all accounts, so if you notice any issues, please contact the credit union, and we will correct the issue immediately.
ATM Cards – ATM Cards that are linked to only a Savings Account are only to be used at an ATM. We realize that before the upgrade, some ATM Cards could be used to make retail purchases. However, this process was not compliant and has been discontinued. If you want to use a Debit Card to make retail purchases, we encourage you to open a Checking Account with a linked Debit Card.
Traveling – Please notify the credit union of your travel plans to avoid any service interruption.
