Resort Trades Learning Center
Sean Coogan & Lisa Kobek to Speak on August 13th, 1:00 p.m. EST
Resort Trades Learning Center "Real Life Learning"
On August 13th, Resort Trades is hosting a complimentary, interactive, online Town Hall with Sean Coogan, Welk Resorts, and Lisa Kobek, CustomerCount®. The two will focus on what is perhaps the singularly most important aspect of managing a resort during COVID: Owner Communications. Kobek’s expertise lies in the area of using CustomerCount’s robust software to create surveys for resorts involved in vacation ownership. She is joined by Vice President of Resort Operations at Welk Resorts, Sean Coogan. Sponsored by The Contact Group,* CustomerCount®, and GBG & Associates, Resort Trades presented town hall events in May and July, and will host its third session at 1:00 p.m., EST, on the 13th. Visit the LEARNING CENTER to register, view previous town hall events, and for our most current updates.


Set the Stage for Success with a Great Return-to-Work Program
By Phillip M. Perry
With the easing of restrictions surrounding the Covid-19 outbreak, businesses are starting to bring employees back into the workplace. A successful re-entry program will ensure the safety of company personnel and the public, obviate charges of discrimination and invasion of privacy, and avoid actions that inadvertently violate federal, state and local employment laws. Employers should set a positive tone to motivate their personnel in a difficult environment.