“Colleen” is a senior who lives with a disability and makes ends meet on a fixed income. She took a small loan to make car repairs and was shocked when the interest payments were well over 100%. She was making payments but falling behind, and she realized she may never be able to keep up with the loan.
We investigated and identified some complex business practices behind the loan. Fortunately, one of our pro bono program’s volunteers is a semi-retired consumer protection attorney. He consulted with our staff attorney, and then agreed to volunteer as Colleen’s lawyer.
By the time he finished, the interest, fees, and the remaining loan balance were waived. Colleen got the help she needed through a combination of our advocacy and a big assist from our pro bono lawyer.
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