Please be advised that NJHMFA’s sub-servicer, LoanCare, is updating the designated mailing address for Notices of Error (NOE) and Requests for Information (RFI), effective November 1, 2026. This update is intended to support the continued timely routing and processing of borrower correspondence.  

Correspondence/Notices of Error/Requests for Information: 

P.O. Box 8248 

Virginia Beach, VA 23450 

Attn: Office of the Customer

If a loan has been purchased and boarded for servicing by NJHMFA and a Lender receives an inquiry from a borrower regarding errors or servicing information of their mortgage loan, please provide the above updated mailing address.

Existing borrowers may also contact LoanCare at loancare.com or the Customer Service department at 1-800-274-6600. 

Questions? Need Help?

If you have questions about one of our loan products or need help with a loan in the Lender Portal system, please e-mail your requests to SFLenders@njhmfa.gov.

Access Forms, Checklists, Policies, Previous Lender Bulletins, and More at the Lender Resources Page: www.njhousing.gov/lenders/lenderportal

New Jersey Housing and Mortgage Finance Agency | 609-278-7400 | NJHousing.gov