People are conditioned almost from infancy to think of feelings as bad and dangerous-enemies of good human relationships. People grow up afraid of feelings-their own and those of others around them...Leaders should treat feelings as "friendly," not dangerous. Feelings should be welcomed because they are cues and clues that some problem exists. With this attitude, leaders will not ignore the signals or, worse yet,
the senders of such messages. Should encourage people through
to go beyond their feelings to get to the underlying problem...