Professional Development News
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Customer Service Training for Library Staff
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Myra Golden’s Customer Service
workshop is a highly engaging professional development experience designed to provide the knowledge and skills needed for library staff to communicate with patience, care, concern, and compassion. This training will prepare participants to create calm, to find resolutions that balance the interests of the customer and the library, to reduce escalations, and to create a positive conversation with challenging customers. Frontline employees will be prepared to deliver a warm, conversational, friendly experience through positive language that sets the tone to create a positive customer experience and preempt escalations.
Register now for this training:
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Get started on your LSTA 2020 grant by attending a Learn About LSTA Grants workshop or webinar in January. Jaime Ball, Library Development administrator for the Arizona State Library, will offer guidelines and tips for writing an acceptable Library Services & Technology Act (LSTA) grant. Two webinars will be held on
Tuesday, January 14 at 1 p.m. and
Thursday, January 16 at 9 a.m.
The webinars are each one hour long.
The training includes:
- an overview of LSTA grants in Arizona, including mini-grants;
- how to plan a project, based on your own ideas; and
- tips for writing an LSTA grant application
This training is designed especially for new applicants, but anyone seeking funds to better serve their communities is welcome!
New LSTA Mini-Grants are also available this year. Click
here for more information!
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YALSA Webinars Now Available
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The Arizona State Library has purchased a subscription for Arizona Library staff to access the YALSA member or subscriber only webinars. Email Ann Marie Creegan at
acreegan@azlibrary.gov
for access.
The upcoming webinars are:
- Thursday, January 9, 2020, 12:00 p.m. - How to Engage Teens Through Family Programming In this webinar, facilitators will discuss how adult and youth services personnel from rural Benson Memorial Library (Titusville, PA) have developed all-ages family oriented programming that is possible and affordable for any library. Facilitators will explain some of the unique programs provided including writing, history, science, technology, and more
- Thursday, February 13, 2020, 12:00 p.m. - Engaging Teens in the 2020 Census, Explore ideas for programs that promote civic engagement around the Census. Learn about Census-themed resources available to libraries and schools. Develop outreach and partnership strategies that encourage completion of the Census questionnaire by families and guardians of young adults.
There are also many archived webinars on these different topics that you can access as well.
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What's New in YA Literature
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In this outstanding workshop, Shauna Yusko will share the best, NEW books for young adults, all of which have just recently been published. Shauna will go beyond familiarizing you with the best of the newly published titles to share practical strategies for using these outstanding books in your classroom or library.
This fast-paced day will be filled with great, new books, innovative and creative ideas, enthusiasm, exciting curriculum connections, and news about authors who are all too good for young adults to miss.
All participants will leave with extensive annotated bibliographies in a comprehensive resource handbook full of outstanding ideas that you can immediately put to use to motivate and inspire your young adult readers.
Who Should Attend:
Specifically designed for Secondary Teachers, School Librarians and Public Librarians
Register now for one of these sessions:
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What's New in Children's Literature
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In this all new workshop, Shauna Yusko will share the best, NEW books for children from this past year.
Practical Ideas and Strategies:
- The best, new children’s books published in the last year matched with a wealth of ready-to-use ideas and engaging activities for ALL areas of your program
- A stimulating, high-powered presentation to make you excited about this year’s new books and eager to try them out with your own students.
Register now for one of these sessions
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Hotel rooms are available for participants traveling from outside Maricopa County. Please contact
Betsy Howard to reserve rooms. The rooms are provided courtesy of a grant from NHPRC.
Registration is now
open.
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Make it Social! Make it Real! Make it Fun!
Transforming Teen Services with Connected Learning
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Libraries are ideal settings for connected learning by providing safe and supportive settings for hands-on production and interest-driven learning activities.
This workshop introduces participants to the core concepts of Connected Learning. Participants explore the principles of Connected Learning and how to take Connected Learning theory and incorporate it into library programming. Participants will:
- Dive into youth voice & choice
- Understand the philosophy of Connected Learning as it relates to educational and career opportunities
- Explore the six principles of Connected Learning
- Think about how to operationalize Connected Learning theory into your library programming
Registration is now open (with later dates to follow):
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Don’t miss out on the great upcoming webinars being offered on Webjunction. Access to WebJunction’s self-paced online library courses is now available and free to all library staff members. Simply create an account at
http://learn.webjunction.org
and then explore the catalog of library-focused courses and archived webinars. Certificates of completion will be available to you for any of the courses or archived webinars you complete from the catalog.
Upcoming webinars:
Do you know an amazing library director who stumbled into trouble unexpectedly? Are you one? Every library director seeks to be responsible and successful, but sometimes things go wrong. Understanding concepts for responsible leadership and strategies for fostering key relationships will boost your effectiveness and impact as a director, whether you are new to the position or have been around the block a few times.
When
: January 14, 2020
Time
: 1:00
p.m.
- 2:00 p.m.
Dissent and conflict are critical components of progress and are catalysts that move individuals, institutions, and communities toward systemic change. Author Cass Sunstein writes, "Behavior that is sensible, prudent, and courteous is likely to lead individuals and societies to blunder." Librarianship, on the whole, is prone to such behavior, choosing conformity over conflict, and inertia over action. Authentic dissent in librarianship can be a catalyst to facilitate positive change against systemic oppression in libraries, and in society at large.
When
: January 22, 2020
Time
: 1:00
p.m.
- 2:00
p.m.
Law librarian Catherine McGuire, who has conducted extensive trainings with public libraries, will share insights into interacting with patrons who approach the library with civil legal needs. With a basic understanding of the civil legal justice landscape, we hope you will be motivated to plunge deeper into helping close the justice gap by taking the live, multi-week online course to be offered in April.
When
: February 11, 2020
Time
: 1:00
p.m.
- 2:00
p.m.
Webjunction has also recently added a series of webinars that were created as part of the
California State Library Mental Health Initiative
. One of the goals of this Mental Health Initiative is for library staff to feel more confident in providing resources on mental health education and become better able to provide a centered approach to creating an atmosphere of kindness and compassion for all library patrons.
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Infopeople
offers a variety of webinars and self-paced online courses on topics of high interest for library staff. Webinars are free, and the Arizona State Library has purchased a block of registrations for the online courses. Arizona library staff may register for courses by sending an email to
Ann Marie Creegan
, containing:
- The course name and dates
- Registrant’s name
- Registrant’s email
- Library name
- Library address
- Library phone number
Upcoming courses:
In this four-week course, participants will complete a Workplace Audit and Action Plan that will help them explore how their library can develop a safe and respectful service environment for visitors and staff. From policies and procedures to job descriptions, performance expectations, behavior and discipline rules and safety guidelines, we can build and maintain workplaces that make everyone feel welcome.
When: January 14, 2020 - February 10, 2020
This online course will provide you with opportunities to learn and practice an effective reference interview, as well as to explore a wide variety of print and web-based tools. Through individual and group exercises, you will discover ways to assist diverse groups of users, including those with physical disabilities and those with whom you do not share a common language. You will learn to think like an indexer and apply that perspective to your information hunting in response to reference questions. We will spend time examining and using a variety of print and web-based resources, as well as specialized resources for government research, and inquiries about images or sounds. The instructor will provide sample policies, templates, tip sheets and a webliography, as well as simple, practical techniques that can be applied immediately.
When: January 14 - February 24, 2020
This four-week online course will provide an overview of library cataloging and classification and prepare you to do copy cataloging. Through reading materials, online forums, and individual exercises, you will gain knowledge of basic cataloging rules and tools, commonly used controlled vocabularies, the Dewey Decimal Classification system, and MARC21 format. Applying this knowledge, you will be able to decode MARC bibliographic records and perform basic copy cataloging.
When: January 28 - February 24, 2020
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Preparing for the First Digital Census: A Manual for Libraries, CBOs, and Community Advocates
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This manual, developed by the Digital Equity Laboratory at the New School, is designed “to provide both digital and public-facing tactics and techniques to reduce confusion, find the right path to participation for all, help prevent possible harms, and enable communities and agencies to better prepare against the uncertainties of a digital census and the likelihood of a resulting undercount.”
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Libraries Transforming Communities Grant Opportunities
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The American Library Association (ALA) invites library workers to apply for a new annual grant to support innovative and meaningful community engagement efforts in libraries.
The
Libraries Transform Communities Engagement Grant will provide $2,000 for a school, public, academic, tribal or special library to expand its community engagement efforts. Libraries are invited to apply by designing and outlining activities for a library-led community engagement project.
Project activities to be covered by the grant may include developing community engagement programs and services; partnering with a community agency that builds the capacity of the community to address an important concern/issue; or creating a program or event that connects the library to a community-identified aspiration or concern.
Applications will be accepted between December 2, 2019, and February 3, 2020. To view the full award guidelines and apply, visit
www.ala.org/LTCEG.
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ALA has announced a professional development opportunity — including funding to attend an in-person workshop at the 2020 ALA Annual Conference in Chicago — to help small and rural library workers develop the communication skills they need to thrive in the 21st-century library.
The opportunity is open to library employees who work in
small or rural
communities with a legal service area population of 25,000 or less, in accordance with the Institute of Museum and Library Service (IMLS)
definition
. All library types (e.g., public, college/academic, K-12) are welcome, and no facilitation or community engagement experience is necessary.
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Join the First Things First regional partnership council
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You can make a difference in the lives of young children by serving on a First Things First regional partnership council.
What is First Things First?
From birth to age five, a child’s brain develops more than at any other time in life.
Because of this, Arizona voters created First Things First (FTF) to improve the early learning, health and development of our state’s youngest children. FTF is Arizona’s only public funding source dedicated exclusively to early childhood. Tobacco revenue funds dedicated for this purpose are invested in early childhood programs and services.
What is a First Things First regional partnership council?
The 28 FTF regions in the state are led by regional partnership councils made up of local volunteers who help decide which early childhood strategies to invest in for their community.
Why Should You Apply?
Serving on a regional council is an opportunity to make a positive impact on children and families in your community. Your work will help provide opportunities for young children to get a strong start in life.
The Process
Regional council members are appointed by the FTF Board after a public application process. Appointed members serve four-year terms. Applicants must work or reside in the region to which they are applying.
Along with at-large members, specific seats on each regional council are designated for representatives of business, child care, early childhood education, the faith community, health services, philanthropy, public school administration and parents.
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Library Services is part of the Arizona State Library, Archives and Public Records, a division of the Secretary of State. The branches of Library Services include Library Development, the State of Arizona Research Library, the Arizona Talking Book Library, and E-Rate. Library Services programs and activities are supported in part with federal funds from the
Institute of Museum and Library Services.
Holly Henley
State Librarian and Director of Library Services, Archives and Records
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