San Antonio September 12 & 13
La Quinta Inn and Suites San Antonio Riverwalk
303 Blum San Antonio (210) 222-9181 
Group Name: SWAHMA

Little Rock October 16 & 17
Embassy Suites
11301 Financial Centre Parkway
Little Rock (501) 312-9000

DAY 1

8:00am
Registration
9:00am
Welcome General Session

9:30am
Fort Worth HUB Department of Housing and Urban Development (HUD)
HUD: Christie Newhouse, Director
Jesse Villarreal, Branch Chief
Southwest Housing Compliance Corporation (SHCC) Panel Open Discussion
SHCC: Michael Cummings, VP
Tammy Fotinos, Director
Ann Hittner, Director
Chris Petty, Manager

11:00am
HUD Office of the Inspector General (OIG) Audit and Investigative –
What we do and why, recent examples of employee fraud, Q&A session
OIG: Louis Chang, Special Agent
Garrett Westfall, Special Agent

LUNCH

1:30pm
Workshop A:     Management Best Practices – Panel Discussion –
Hosted by Christian Church Homes (CCH) and moderated by Roy Cozart. A panel of industry experts, including Linda Hardway formerly of HUD.
Christian Church Homes: Don Stump
Workshop B:     The Challenge of Managing Layered Properties
LIHTC/HOME/Section 8/RAD
Gwen Volk
Workshop C:    Snake Charming – Psych Tools for dealing with difficult people
Megan Johntz, Psychotherapist & Professional Speaker

3:30pm
Workshop A:   PBCA Potpourri
A presentation by SHCC staff, with topics including Rent Comparability Studies, TRACS 203A, and more.
SHCC: Tammy Fotinos, Director
Ann Hittner, Director
John Chambers, Manager
Workshop B:    Waiting List Management
Gwen Volk
Workshop C:   Solving Revolving Doors – Psych tools for hiring and firing
Megan Johntz, Psychotherapist & Professional Speaker

5:30pm–7:00pm      Tradeshow, Cocktail Reception, and Networking
DAY 2
                                                                                                                                                             
9:00am
General Session, BEST SELF versus REAL SELF
Dozens of TV stations, American, European, and Canadian (CBC, CTV, BNN, Global) and US TV networks (ABC, CBS, CNN) have improved the human element of their programming by applying Nick’s recommendations. Having previously been the coach for ABC’s Good Morning America and a nighttime magazine program for the same network, Nick has had personalities in his coaching sessions ranging from the country’s best known political broadcasters to Jim Kelly (former quarterback for the Buffalo Bills). https://presentwithintent.com/about-us/
Intentional Communication, Inc.:
Nick Dalley, President
12:00pm
LUNCH
1:30pm
Workshop A:    Special Claims – Get up and get started!
Karon Arnold
SHCC: Lisa Muraida
Workshop B:     MOR Need to Knows
SHCC: Nick Vranes/Chris Petty, Managers
Workshop C:     Fair Housing Essentials: What you don't know can hurt you!
Gwen Volk

Session Ends at 3:30pm

Questions?
ROY COZART – SWAHMA@GMAIL.COM
KARON ARNOLD – KARNOLD@ARNOLDGROUNDS.COM