July 24, 2020


Live Your Life Undetectable Program Adjustments for Q2 2020 in Response to COVID-19

Dear Amida Care Provider:
We hope this message finds you safe and well during these challenging times. We want to thank you for your continued partnership and support of Amida Care’s Live Your Life Undetectable (LYLU) program.

Amida Care recognizes and appreciates that amidst the COVID-19 pandemic, patient care and the health and safety of your staff are the top priorities. With stay at home orders in place until June, Amida Care is aware that many of your patients may not have been able to get to in-person appointments or viral load lab testing during Q2 2020.
In response, we are writing to let you know of the following program adjustments at this time:

  1. For members who were durably suppressed (virally suppressed for 12 months or more) in Q4 2019 for whom we aren’t able to gain new viral load information, we will approve the Q2 2020 incentive based on available information. 
  2. For members who were previously suppressed in Q1 2020 for whom we aren’t able to gain new VL information, we will approve the Q2 2020 incentive based on available information.
  3. If you are able to share new VL/Supportive Service information, we welcome receiving that information. If you can’t, we will waive supportive service requirements and use all the current viral load data we have on hand.
Should you have any questions, or if we can provide further support, please feel free to reach out to your assigned Provider Services Representative, the Amida Care Provider Services Department at 1-800-556-0674 from 9am-5pm, or email us any time at providerservices@amidacareny.org. If your patients have questions regarding LYLU, please feel free to direct them to our Member Services team at 1-800-556-0689.
Despite the challenges we are facing as a community, we look forward to continuing our work to help your patients achieve and maintain viral load suppression in 2020 and beyond!
Yours truly,

Nicolette Piscatelli
Senior Director, Network Operations