Dear Valued Client,

We want to ensure you are aware that if you created a my Social Security account more than 3 years ago, you may receive communication letting you know you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to Social Security Administration services.

For step-by-step instructions on how to make the transition, watch this video. We are including some of the Social Security Administration’s general Q&A about this, below, but please feel free to reach out to your planning team if you have questions about or issues with this transition.

Who does this affect?

If you created your free and secure my Social Security account on or after Sept. 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before Sept. 18, 2021, and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.

Is there a deadline?

While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services. A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?

Why is the Social Security Administration making this change?

This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.

What do I need to do?

To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.

Information about Login.gov and ID.me:

1. Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
2. ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.

For more information, visit the Create an Account page.