LHSC Adult Ambulatory Mental Health Care Centralized Access Point and e-Referral Process:
LHSC and St. Joseph's have agreed to
eliminate the CAP e-referral process!
Please see below for details.
On January 15, 2018, London Health Sciences Centre (LHSC) in collaboration with St. Joseph’s Health Care London (St. Joseph’s) launched the Centralized Access Point (CAP) and e-referral form for Adult Ambulatory Mental Health Care Services. Extensive feedback post-launch from primary care practitioners identified that the e-referral form and platform did not align to the primary care work flow. Accordingly, changes were made in an attempt to address the concerns. Despite these efforts, primary care feedback based on recent testing of the revised e-referral revealed that it continues to present challenges.
As a result, LHSC and St. Joseph’s have agreed to
eliminate the CAP e-referral process
and return to fax as the primary method of accepting referrals
Additionally, in partnership with primary care the referral form will be redesigned to a simple, writable and printable PDF document. In addition, based on feedback from Primary Care, our goal is to have this form converted into usable formats for your electronic medical record (EMR)
Until the referral form redesign is complete, the CAP e-referral process will remain operational. The CAP office will continue to accept referrals submitted using the current referral form via e-referral or fax to 519-667-6685.
Please access the e-referral form
Additionally in the interim, the CAP office will continue to accept older versions of the referral forms for the Adult Ambulatory Mental Health Care programs via fax to the number noted above.
We will continue to share regular updates on the status of the work. We recognize the urgency of this situation and are focusing resources to redesign and implement a simple referral form and process. LHSC and St. Joseph’s remain committed to the Centralized Access Point model for Adult Ambulatory Mental Health Care Services and anticipate these changes will improve the user experience and timely access to care.
For questions or for more information, please contact Judy Kojlak,
We thank you for your patience and support as we work to improve access to care for our patients.
Dr. Gordon Schacter
Co-Chair London Middlesex Primary Care Alliance
London Middlesex Clinical Lead, South West LHIN
Judy Kojlak, Director Mental Health Ambulatory Care, LHSC
Dr. Richard Owen, Interim Medical Director, Mental Health Care Program, LHSC
Deb Gibson, Director Mental Health Care Services, St. Joseph’s
Dr. Marisa Derman, Parkwood Ambulatory Physician Lead, St. Joseph’s