Volume #1-2025 | January 2025

You're receiving this email because of your relationship with the Office of Inspector General, Division of Health Care. Thank you for your continued commitment to serving the citizens of our Commonwealth!


Cabinet for Health and Family Services

Office of Inspector General

Division of Health Care



Long Term Care Provider Newsletter

January 2025

Kentucky Health Survey Registry


The annual utilization surveys are available for submission of your 2024 utilization data. The survey must be completed by March 15, 2025. Please go to https://prd.webapps.chfs.ky.gov/oigpublic/ to complete the survey. Logging in to the survey requires an identification number (the facility’s license number) and a password. If you are unsure of the password or have questions, please email Michele Bushong at Michele.Bushong@ky.gov

Changes to the SOM Related to the Use of Psychotropic Medications

 

QSO-25-07-NH, dated 11/18/24, announced significant revisions to the LTC survey process, and includes changes related to the use of psychotropic medications. Per QSO-25-12-NH, dated 01/15/25, surveyors will begin implementing the changes detailed in the memo on 03/24/2025.

 

1. F758 - This regulation, regarding unnecessary drugs (psychotropics), is no longer in effect. The regulatory requirements for F758 (§483.45(c)(3), and §483.45(e)) have been relocated to F605 (Freedom from chemical restraints imposed for purposes of discipline or convenience and that are not required to treat the resident’s medical symptoms).

 

2. F605 – This regulation still includes the previous requirement that the facility must ensure that the resident is free from chemical restraints. The definitions note that "Chemical restraint" refers to any drug used for discipline or that makes it more convenient (i.e., less effort) for staff to care for a resident, and not required to treat medical symptoms The SOM guidance clarifies that "Convenience" refers to the unnecessary administration of a medication that causes (intentionally or unintentionally) a change in a resident’s behavior (e.g., sedation) such that the resident is subdued and/or requires less effort from staff.


In addition, requirements related to psychotropic drugs (which are defined as any drug that affects brain activities associated with mental processes and behavior, including but not limited to, anti-psychotics, anti-depressants, anti-anxiety, and hypnotics) which were previously in effect at F758 have been added to F605.

 

a. The new requirements at F605 stated that, "Each resident's drug regimen must be free from unnecessary drugs. An unnecessary drug is any drug when used:


1. In excessive dose (including duplicate drug therapy); or

2. For excessive duration; or

3. Without adequate monitoring; or

4. Without adequate indications for its use; or

5. In the presence of adverse consequences which indicate the dose should be reduced or discontinued; or

6. Any combinations of the reasons stated in paragraphs (d)(1) through (5) of this section.

 

b. F605 now also requires that, based on a comprehensive assessment of a resident, the facility must ensure that:


1. Residents who have not used psychotropic drugs are not given these drugs unless the medication is necessary to treat a specific condition as diagnosed and documented in the clinical record;

2. Residents who use psychotropic drugs receive gradual dose reductions (GDR), and behavioral interventions, unless clinically contraindicated, in an effort to discontinue these drugs;

3. Residents do not receive psychotropic drugs pursuant to a PRN (as needed) order unless that medication is necessary to treat a diagnosed specific condition that is documented in the clinical record;

4. PRN orders for psychotropic drugs are limited to 14 days. Except as provided in §483.45(e)(5), if the attending physician or prescribing practitioner believes that it is appropriate for the PRN order to be extended beyond 14 days, he or she should document their rationale in the resident’s medical record and indicate the duration for the PRN order; and

5. PRN orders for anti-psychotic drugs are limited to 14 days and cannot be renewed unless the attending physician or prescribing practitioner evaluates the resident for the appropriateness of that medication.


Psychotropic medications have the potential to create symptoms consistent with sedation, creating convenience for staff, which would be considered a chemical restraint. In order to keep residents free from chemical restraints used for discipline or convenience and that are not required to treat the resident’s medical symptoms, the facility must prevent the unnecessary use of psychotropic medications.



In conclusion, noncompliance with the requirements to keep residents free from chemical restraints and prevent the unnecessary use of psychotropic medications are now both cited at F605. A failure to meet one or more of the requirements listed above can result in a citation at this F-tag. The regulation requires that residents are not given any medications which are not adequately clinically indicated and necessary to treat a specific condition. The medical record must include documentation of the adequate clinical indication and necessity for prescribed psychotropic medications, as well as information on other areas including, but not limited to, informed consent, prior attempts at non-pharmacological interventions (unless clinically contraindicated), evidence of monitoring, and GDR attempts/response to pharmacy recommendations unless there is evidence of a clinical contraindication, such as previous failed attempts. The guidance in the SOM for F605 provides useful information about the documentation that surveyors will review, the observations to be made, and interviews to be conducted while reviewing this care area. Understanding the survey process and implementing the information detailed in the guidance for this regulation can assist the facility to avoid unnecessary deficiencies, and, at the same time, improve the quality of life and care for its residents.

SNF Provider Preview Reports


The SNF Provider Preview Reports have been updated and are now available. These reports contain provider performance scores for quality measures, which will be published on the compare tool on Medicare.gov and the Provider Data Catalog (PDC) during the April 2025 refresh.


For more information, please visit the CMS SNF QRP Public Reporting website.

Learn More & Register at https://form.jotform.com/243465405832154

Free Training for Nursing Facility Staff


The Center of Excellence for Behavioral Health in Nursing Facilities (COE-NF) was established by the Substance Abuse and Mental Health Services Administration (SAMHSA) and the Centers for Medicare and Medicaid Services (CMS). It provides mental health and substance use training, customized technical assistance and resources to certified Medicare and Medicaid nursing facility staff who care for residents with a variety of behavioral health conditions at absolutely no cost.


Check out resources today!

www.nursinghomebehavioralhealth.org

Division of Health Care Contact Information


Central Office

Carrie Storms, Director

Kevin Byrd, Assistant Director

Marissia Izlar, Assistant Director

Andrea Willhite, Assistant Director

275 E. Main St., 5E-A Frankfort, KY 40621

Phone: 502-564-7963

Fax: 502-564-6546


Western Enforcement Branch

Terri Gipson, Regional Program Manager

Samuel Ellsworth, Human Services Program Branch Manager

901 B South Main Street, Hopkinsville, KY 42240

Phone: 270-889-6052

Fax: 270-889-6089


Northern Enforcement Branch

Chuck Ballou, Regional Program Manager

Carmen Ferguson, Human Services Program Branch Manager

L & N Building 10-W, 908 W. Broadway, Louisville, KY 40203

Phone: 502-595-4958

Fax: 502-595-4540


Southern Enforcement Branch

Phyllis Monhollen, Regional Program Manager

Casey Shelley, Human Services Program Branch Manager

116 Commerce Ave., London, KY 40744

Phone: 606-330-2030

Fax: 606-330-2054


Eastern Enforcement Branch

Gae Vanlandingham, Regional Program Manager

Will Hendrickson, Human Services Program Branch Manager

455 Park Place, Suite 120A, Lexington, KY 40511

Phone: 859-246-2301

Fax: 859-246-2307


Kentucky's Top 10 Citations

for Nursing Homes


Health Care


Life Safety Code


Emergency Preparedness

to find an Ombudsman

Informal Appeal of Survey Findings


Every Long Term Care provider has the right to both an informal and formal appeal process following receipt of a completed Form CMS-2567. There are two informal appeal processes: Informal Dispute Resolution (IDR) and Independent IDR (IIDR).

 

Interested in Serving on an IDR Panel?

Kentucky requires one member of the IDR panel to be "a person currently engaged in the provision of Long Term Care services who has no affiliation with the provider disputing a deficiency." Typically, a Long Term Care Administrator is on each IDR panel. There is no payment or travel reimbursement for an Administrator serving on a panel. Administrators will be rotated. If a Long Term Care Administrator is interested in serving on a panel, a confidentiality statement must be signed prior to the participation in the first IDR panel.

 

Please complete the Confidentiality Agreement and submit via email, fax, or mail to:

Jennifer Smith, RN - IDR/IIDR Coordinator

Office of Inspector General

Division of Health Care

275 E. Main St., 5E-A

Frankfort, KY 40621



Fax: (502) 564-6546

MDS/RAI CONTACT INFORMATION

 

For questions regarding MDS Assessment, Coding, Transmission or

Technical Issues, email KY OIG HC Support.


Please do not send any identifiable patient information through e-mail. This includes patient names, SSNs, dates of birth, or any other data items considered identifiers or Protected Health Information (PHI) under HIPAA. Please redact any PHI prior to sending. 

ePOC Accounts

All certified nursing facilities are required to sign up for ePOC. Please be diligent about keeping your account and password up to date. All correspondence is handled in the ePOC system, including the plan of correction. Furthermore, if there is a change in administrator, it is incumbent upon the facility to update the system.


Click here for the CMS security rules.


If your facility is not yet signed up, see the Account Setup instructions.


Not sure if your facility has any ePOC accounts, or have other questions? E-mail ePOC.Support@ky.gov or contact Zakary Carter, ASPEN Coordinator, at Zakary.Carter@ky.gov.


Have you notified your residents?


Click the UPDATED link below for the contact list for various agencies:


REQUIRED Agency Contact Information for Residents of LTC Facilities

Which Branch is Serving You? 

 

To provide the highest level of service, the Division of Health Care operates through four regional offices. Knowing the appropriate Branch to contact with questions and concerns will ensure you receive maximum service in minimum time. Review links below for detailed information.


Regional Map

 

Contact Information

logo

CMS Survey and Certification memoranda, guidance, clarifications and instructions to State Survey Agencies and CMS Regional Offices.

 

Policy and Memos 



Transfer/Discharge Hearing Appeals


Please submit your requests for transfer/discharge hearing appeals to Secretary Eric C. Friedlander, Cabinet for Health and Family Services, by emailing:


ITD.APP@ky.gov  

LTC Facility Self-Reported

Incidents & Complaints

    

Email addresses were established for communications regarding LTC Facility Self-Reported Incidents and for use by residents and the general public to report possible violations of regulatory requirements. Click Here for the email addresses and additional contact information. 

Quality, Safety & Education Portal


CMS's QSEP provides the full curriculum of surveyor training and guidance on health care facility regulations. All training is available on-demand on a top-notch self-service portal. 24/7 access means you have the freedom to learn what you want, where you want, when you want.






Employment Opportunities 


To search and apply for positions within the Office of Inspector General, please visit the Kentucky Personnel Cabinet's web page by clicking below.

Cabinet for Health and Family Services


Office of Inspector General


Division of Health Care 




DHC Leadership Team:

 

Tricia Steward

Acting Inspector General


Carrie Storms

Director


Robert Kevin Byrd

Assistant Director


Marissia Izlar

Assistant Director


Andrea Willhite

Assistant Director

Want to Sign Up for This Newsletter?

If you have received a copy of this newsletter from a friend or co-worker, you can click here and enter your information to join our mailing list, or contact MelissaD.Richard@ky.gov.
Commonwealth of Kentucky | Office of Inspector General | 275 East Main St., Frankfort, KY 40621
The Office of Inspector General is the regulatory and licensing agency for all health care, day care and long-term care facilities and child adoption/child-placing agencies in the commonwealth.
  
If you would like more information, please visit our website
  
If you have an idea for a future article, please contact Melissa Richard.