Give us basic FAQs to assist your callers.
You probably know the most commonly asked questions for your business. Empower our receptionists to provide ASuperior service by giving us answers to your FAQs. Examples include:
• Do you give free estimates or consultations?
• Do you have after-hours service fees?
• Do we need directions to your office or landmarks near your location?
• Are you running ads or specials that we need to be aware of?
• How can your clients pay their bill? Mail, online, dropbox, ACH?
Customize your callers’ experience.
Different types of calls require different information. Use our standard call flow or create your own. We can incorporate access to appointment scheduling software, google documents or spreadsheets; we can even access a customer database so we have caller’s information at our fingertips. Planning a well-researched call flow gives our receptionists the advantage of assisting your clients with ease.