Staff at MACV have embraced online technology and new resources to continue our service to Veterans. MACV shifted to a remote work model six weeks ago, closing our bustling offices to in-person client interactions. Despite this change, the MACV team diligently works alongside our clients every day to overcome the unique challenges Veterans facing homelessness encounter in present circumstances. Thankfully, forward-thinking operational changes implemented over the last couple years eased this process for our staff. MACV quickly transitioned to online case management during this period, resulting in full access to needed information and fueling uninterrupted service delivery during the COVID-19 crisis.
In one recent example, MACV's St. Cloud team successfully engaged with a Veteran living out of her car. Lynn, a 60-year-old Army Veteran, had nowhere to sleep and faced numerous barriers to finding the help she needed due to COVID-19 restrictions. Our staff connected her with the resources needed to qualify Lynn for residence in our Linden Grove facility. MACV's online tools dramatically improved staff capacity to update required records, track progress in the housing process, and connect Lynn with VA resources. Donations from our supporters also allowed Lynn to briefly stay in a hotel before moving into her new home. Even without in-person interactions typical in our approach to services, MACV’s extraordinary staff still established a positive, trust-fueled relationship necessary to help Lynn as efficiently as possible.
As state restrictions evolve, our staff plans to continue working remotely for the near future. MACV is determined to connect with Veterans in need and embraces the opportunity to creatively solve problems as we work to end Veteran homelessness. Thank you for joining us on this journey; your vital support makes these successes possible.