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Message from the Director 
Welcome to the new MARC elerts. We are excited to debut our newly redesigned elerts newsletter-all of the same great information with a crisp, clean look. We hope you like it as much as we do. Drop us a line and let us know what you think.

In this issue we have more opportunities for end users to learn about the new EIDM/QARM system, which takes effect on July 19; we strongly encourage facilities to register and take advantage of the training opportunities available. We also have updates on our quality improvement activities, facility staff and patient resources, and a ton of educational opportunities.

We hope you enjoy this issue. 

Nancy Armistead
Executive Director

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EIDMGet ready for eidm/qarm
The Enterprise Identity Management System (EIDM) is a CMS application dialysis providers will use to create, request, and maintain usernames, passwords, and Multi-Factor Authentication for CROWNWeb, the ESRD QIP system, and other CMS systems. To ensure continued access to CMS systems, users must complete the EIDM registration process starting June 6, 2016. After an identity account is created in EIDM, the user must then go into the new QualityNet Authorization and Role Management (QARM) system beginning July 19, 2016, to request access to CROWNWeb, the ESRD QIP system, and other CMS applications. Through QARM, users can obtain direct access to authorized CMS systems. Training is currently underway to walk users through the completion of the EIDM process:


The EIDM/QARM Quick start guide is now available. Use this guide to walk you through how to register for a User ID and Password in EIDM and request access to QARM.

EIDMTraining Register for security official and ldo eidm/qarm training 
During these training sessions, representatives from the CROWNWeb Outreach, Communications, and Training (OCT) team will present step-by-step instructions on the EIDM/QARM registration process and discuss how users can gain and maintain access to CROWNWeb, the ESRD QIP system, and other CMS applications. Material from the morning session will be repeated during the afternoon session. Attendees do not need to attend both days or sessions. Click the meeting option that works best with your schedule to complete the event registration process Please Note: If you have attended a previous session, you do not have to attend this session.

thanks to providers, data clean-up project continues to show improvement
The CROWNWeb data clean-up project continues to show improvement in decreasing missing forms in CROWNWeb. Facility feedback reports were distributed via email to data contacts on June 28; Network performance in submission of "saved" forms has been measured and shared on a national level. Network 5 has seen a significant reduction in saved forms due to our providers' commitment to cleaning up CROWNWeb. Thank you!

Number of Saved
CMS-2728 Forms
*Source: CRAFT Calls and CROWNWeb Missing Forms Report
 QIAInfection Prevention
Project wipeout performance period ends
Project WipeOut completed the final month of the performance period June 30, 2016. The Network will host a project wrap up webinar Tuesday, July 26, at 3:00 p.m.

VascularAccessVascular Access
Long-Term Catheter QIA Project Webinar Coming Up
The Network will host the next project webinar Tuesday, July 19, at 2:00 p.m. As a reminder, project webinars for the long-term catheter project occur the third Tuesday of every month.

Save the Date: Transplant qia webinar
Facilities enrolled in the transplant referral QIA should be working on facility-selected interventions. Project webinars are held the fourth Wednesday of every month. The next project webinar will be held Wednesday, July 27, at 2:00 p.m. This webinar will focus on financial resources for patients pursuing transplant.
Network Meets ich cahps project goal
Last month we reported that the Network had met its project goal: 47.1 percent of patients responding "yes" to the question "Peritoneal dialysis is dialysis given through the belly and is usually done at home. In the last 12 months, did either your kidney doctors or dialysis center staff talk to you about peritoneal dialysis?"

This success must now be sustained through to the end of the project. Enrolled facilities should continue distributing postcards to preselected patients, submitting monthly reports, and attending conference calls. Any concerns in meeting deadlines should be reported immediately to Renée Bova-Collis at or (804) 320-0004, ext. 2705. For more information about the project, resources, and progress visit the ICH CAHPS project page.
PatientServicesPatient Services
Register for July 7 PELAN session
Attention: The ENGAGE Certification Program ends August 31. All documentation must be received by then in order to receive certification and qualify for selection as Facility of the Year 2016.

The third Patient Engagement Learning & Action Network (PELAN) Session is scheduled for Thursday, July 7, at 1:00 p.m. The topic is Patients as Patient Advisory Committee & Governing Body Members. Registration is required.

All PELAN sessions are recorded and posted on the MARC website. ENGAGE members who are not present for these live sessions should review the video links and webinar recordings and submit the applicable attestation forms.

Monthly PELAN sessions are held on the 1st Thursday of each month at 1:00 p.m.
  • July 7  - Patient Engagement: Patients as Committee & Governing Body Members
  • August 4  - Patient Engagement: Creating & Sustaining the Culture
ENGAGE members and SMEs will receive reminders with login information each month. These webinars are open to all who are interested. CEs will only be available for ENGAGE members.
Grievance QIA on Track to Meet Goal
The Grievance QIA aims to decrease overall grievance scores by a relative 20 percent. We are currently on track to meet the goal. Enrolled facilities are required to attend monthly conference calls and submit grievance logs. Any concerns in meeting deadlines should be reported immediately to Renée Bova-Collis at or (804) 320-0004, ext. 2705. For more information about the project, resources, and progress visit the Grievance project page.

Is the Patient Grievance Poster Prominently Displayed in YOUR Facility?
All facilities are required to post the Network grievance poster in a location where it can be easily viewed by patients. Additional posters, including a Spanish version, are available upon request.

Additional information that is required to be posted for patients with grievances:
  • Facility internal grievance process
  • State Surveyor contact information
For assistance or questions, please contact Nick Oyler at or (804) 320-0004 ext. 2714.

PatientResourcesPatient Resources
View a list of resources and items of interest. This edition includes information on
  • resources
  • Communication Toolkits
  • Patient Self-Management
Patient Education
There are a number of upcoming opportunities especially for patients. Please share these with your patients.

Monthly Webinars
Other Opportunities
ContactUscontact us

Mid-Atlantic Renal Coalition
300 Arboretum Place,  Suite 310
Richmond, VA 23236
(804) 320-0004
(866) 651-6272 (Patients Only)
(804) 320-5918 (Fax)

This material was prepared by the Mid-Atlantic Renal Coalition under contract with the Centers for Medicare & Medicaid Services (CMS). The contents do not necessarily reflect CMS policy.  Publication number ESRD5-0705165