MCA Alberta offers education and training programs through a variety of learning opportunities designed to meet unique mechanical and service contractor needs.
Programs are designed specifically for owners and senior management, service managers, service technicians, HR leaders, frontline field staff and office staff, supporting the entire team.
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Are you ready to take your team to the next level? MCA has partnered with Interplay who has digital training like no other! Visual learning, knowledge checks with quizzes and certificates. These assist in onboarding, great for green hires, and much more.
Interplay attracts the new generation of workers, compresses time from novice to experienced and acts as a on demand apprenticeship.
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Medical Gas Installation Training
Students will use the CSA Z7396.1-12 Medical Gas Pipeline Systems code to prepare themselves with all aspects of installation, maintenance and renovation of Medical Gas systems and components in a health care setting. This includes practical application in brazing and purging meeting the requirements of the NFPA 99, Standard for Health Care Facilities, 2012 Edition. Students will also be required to use different types of bending machines to achieve proper tube bends used in piping systems.
This blended course includes:
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32 hours of self- study theory delivered online March 7- April 8, 2022
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5 hours of practical lab delivered face-to-face on NAIT campus the Friday April 8th from 6PM-9:50 PM
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Dispatcher Training in Calgary
Join us for two days for this face to face training!
Thursday March 31 & April 1, 2022
8:30am - 4:30pm (both days)
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A contracting firm’s dispatchers serve as the nerve center of the entire company. The more knowledgeable and capable they are at serving customers and communicating with field personnel, the better they can contribute to the success of the business. The training is designed to enhance your dispatcher’s skill set through group exercises, self-assessment tools and discussion groups.
What will you learn?
- The Dispatchers Influence in the Organization and their Impact on Profitability
- Four Styles of Communication
- Prioritizing Service Calls/Matching Technician Ability to Customer
- What Technicians Need from their Dispatchers
- The Art of Asking the Right Questions
- Handling Difficult Customers/Steps to Rapid Service Recovery
- Taking Charge of Your Job and Career
- A Day in the life of a Dispatcher/Getting Rid of Stress /Personal Action Plan
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Trusted Advisor Customer Service Seminar
Join us for this face to face half day seminar!
Wednesday April 13, 2022
9:00am - 12:00pm
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Smart business people know that your options to stand out in the marketplace are limited… cut prices? Not very profitable. Improve product quality? Certainly, but that can take substantial time and money. The fastest, most cost-effective way to differentiate yourself is to focus on your service.
The challenge is how to provide exceptional customer service in an environment of supply chain shortages, delays, and cost increases passed on to customers. Mix in staffing shortages and even more customer frustration.
What will you learn?
- Enhance people’s perception of you by 12% by using a two word phrase more often
- Prevent customers from defecting just to save a few dollars
- Reduce your customers’ buying choices, and increase purchases by 7 fold
- Position your ideas, products, and services so that people select higher value options
- Meet and exceed the 7 top customer expectations
- Connect with clients at a deeper level by expressing your ‘grand intention’
- Use the most prevalent shift in buying behaviors to boost your business
- Avoid 5 common expressions that unwittingly raise skepticism in others
- Deal effectively with customers and co-workers who are stressed or rushed
- Ensure that social media messages about you and your organization strengthen rather than damage your brand
- Break bad news to others without creating hard feelings
- Move beyond repeat business to create loyalty (there is a difference)
- Prevent miscommunications that lead to stress and work overload
- Boost communication skills both at work and in your personal life
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"Very likely the BEST customer service seminar I’ve ever attended. Content, examples and real life practical approaches to use were right on the mark"
Blaine Steward, Manager-Customer Support, City of Edmonton
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Course instructors include Tim Williams and Mark Waters both, are Gold Seal Certified Project Managers with over twenty years’ experience in the field. BGC understands construction and the very specialized nature of the industry. Construction companies operate in a very competitive environment. To be successful, companies need to have great people, efficient systems, and management excellence. Our gifted team of instructors enable BGC to provide excellence in construction management training. |
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Negotiation & Conflict Management Skills |
Participants will improve their skills in communication and negotiation. Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively,
build mutual respect with others in a construction context and negotiate effectively.
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Project Accounting & Cost Control |
Participants will learn how to design and read various construction financial reports and improve the financial systems of their construction company. Construction Owners, PM’s PC’s, Estimators, Accountants and staff are welcome.
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This 3- part virtual workshop will take place online March 22, 23, & 24th 8:30 AM-12:30 PM
Where do we run into problems most often with contract compliance and how do we mitigate these problems? Whether you are the Project Owner, the Consultants, or the Contractors, first you need to understand what you have agreed to in the CCDC and related contracts, and why the clause exists in the first place. NOT opening, reading and understanding the contract requirements until it’s too late is exactly what gets us into trouble time and time again on construction projects. Waiting until there is conflict and only then referring to the contract to see how, or if, we can get out of the problem is like playing Russian roulette.
In this session, you will learn from a team of industry partners’ perspectives:
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Learn which CCDC and related clauses and concepts in the different project delivery methods consistently create challenges and conflict,
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Discover what these clauses mean and why they exist
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Explore how to mitigate the pain points associated with these clauses by developing your “go forward” strategies and practices
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Apply your skills to a specific scenario by presenting possible outcomes and strategies to achieve alignment by all parties.
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Reasonable Suspicion Training for Supervisors
Join us on March 15, 2022, (9am-12pm)
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Substance abusers cost employers approximately $10,000 every year due to absenteeism, low productivity, lost time incidents, and increased WCB costs.
Our Reasonable Suspicion Training (RST) programs are designed to educate employers about how to recognize signs and symptoms of workplace drug use as well as how to properly initiate the appropriate actions in the event of workplace drug use.
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Full Day Virtual Instructor Led
8am - 4pm MST
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Half Day Virtual Instructor Led
8am - 12pm MST
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