2021 | February Issue
Your Quarterly News & Updates
MCACHE provides a local forum for the open exchange of information and viewpoints. In doing so, we help enhance the decision-making expertise and professional development with major responsibility for healthcare management in Southeast Michigan and Northwest Ohio – all while promoting the mission and vision of the American College of Healthcare Executives (ACHE).

Vision: To dramatically improve the health and wellness of our communities in Southeast Michigan and Northwest Ohio by being a premier society of healthcare leaders.
President's Message
As you read the first MCACHE Newsletter of 2021, I hope you all welcomed the new year with open arms and a renewed spirit. It is with much optimism the COVID-19 vaccine will allow us to transition into a post-pandemic life with more moments of clarity and serenity, and more time with our family and friends. Perhaps, we’ll even be able to travel again, but make sure you have your vaccination passport ready, as this may be a new reality in post-pandemic life as predicted by The Medical Futurist. Hopefully, this will be an electronic addition to the barcode on our current passport, exhibiting the same digital transformation as we experienced with telemedicine. These are just a few examples being discussed throughout our winter newsletter.

As we look ahead, MCACHE has developed outstanding educational programming and virtual networking opportunities to foster your professional growth. In addition, ACHE has a fantastic library of podcasts on their website providing best practices and innovative strategies to address over 30 different topics, ranging from innovation and equity to workforce culture and behavioral health disparities. The resources recognize the many different challenges each of us as healthcare administrators may be encountering parallel to the pandemic.

Good luck to all of you involved with your organization’s vaccination program. Thank you for being tenacious leaders in such transformational times. It is through your leadership and commitment to providing quality healthcare that has allowed our communities to successfully endure each milestone in this pandemic.

Best Regards,
Michelle Hornberger, FACHE, MHSA
Regent's Message
Happy New Year! I hope everyone had a safe and wonderful holiday season. With the start of a new year, there is a sense of renewal and affirmation on what has transpired from the previous year and where we want to go. Last year proved to be one of the most challenging in our lifetimes. However, I believe it reaffirmed lessons that will continue to last throughout our careers: Teamwork, Resilience, Perseverance, and Servant Leadership. Although the pandemic is still present, there is light at the end of the tunnel. Our teams and community need us to continue to lead the way for us to move beyond the pandemic. I am confident that we will get through this together as a healthcare community.

2021 Congress on Healthcare Leadership - REIMAGINE
Congress this year being held virtually from March 22 – 25. The theme for this year’s meeting is REIMAGINE, and the agenda features keynote speakers that include:

  • Anthony S. Fauci, MD, Director, National Institute of Allergy and Infectious Diseases.
  • Atul Gawande, MD, Surgeon, Brigham and Young Women’s Hospital/Writer, The New Yorker.
  • Keller Rinaudo, Co-Founder/CEO, Zipline.
  • Amy Walter, National Editor, Cook Political Report/Host, “The Takeaway.”
  • Wes Moore, Chief Executive Officer, Robin Wood.
  • Indu Subaiya, MD, Co-Founder/President, Catalyst @ Health 2.0.

I highly encourage everyone to take the time to review the information and participate if you can. If you have any questions related to registration, you can find more information on the ACHE website https://congress.ache.org/, or you can contact ACHE’s Customer Service Center, Monday through Friday, 8 a.m. to 5 p.m. Central time, by email at contact@ache.org or call (312) 424-9400.
Online Education Events
ACHE continues to offer both virtual Face-to-Face education credits if you are unable to participate at Congress this year. There are several sessions currently listed on the Education website. However, capacity is limited. If you are interested in any of these sessions, you can find more information on the following link https://www.ache.org/learning-center/education-and-events/virtual-face-to-face-courses.
Exam Authorized and Recertification Extensions
Recertification deadlines have been extended for 2019 and 2020 classes. Each recertification class must have met all the requirements, submitted their application, and paid the recertification fee by the new deadlines.
  • 2019 Recertification Class Extension is March 31, 2021
  • 2020 Recertification Class Extension is December 31, 2021
COVID-19 Resources
The online COVID-19 Resource Center is updated regularly with COVID-19 Front-Line Leader Series webinars and podcasts, along with numerous other free resources for healthcare leaders. Please feel free to review and share this information with your colleagues.
Thomas B. Lanni, Jr., FACHE, MBA
Regent for Michigan and Northwest Ohio
This Issue's Theme:
Change is Here to Stay in 2021, but Hopefully the Better Part of Change
Andreea (Andi) Duma, MHA, Member, Communication Committee

One of my favorite quotes is “change is the only constant” by the Greek philosopher, Heraclitus. I think this is always true, but even more so as a result of the COVID-19 pandemic. The last year has not only brought change for all of us but change has come at a speed impossible to have previously imagined. We changed the way we interact with co-workers, friends, family, and patients. We changed the way we shop, the way we dine, the way we travel. Perhaps a shorter list would be to reflect on things we did not change in the past year. So what can we expect from 2021? Are we finally free to get back to how things were before? Some researchers argue that many of the changes we’ve experienced in 2020, are here to stay, and for good reason.

So here are some predictions for 2021:
Work From Home or hybrid arrangements, are definitely here to stay and probably not to anyone’s surprise. There are simply too many benefits that have come with remote working over the past year:

  • Workers (and their pets) enjoy the flexibility 
  • Companies save money on office-related expenses
  • Employers are able to recruit the best employee in the nation, without having to limit themselves to office proximity

And the good part, technology will continue to evolve in this space and help make our remote experiences even better.[1]

Another change that is probably here to stay is a faster shift to e-commerce. According to the Morning Brew Newsletter, e-commerce sales accounted for 16.1% of U.S. retail sales in the 2nd Quarter 2020, up from 10.8% the year before. Similar to working remotely, significant innovation is happening in this sector, aiming to improve our shopping experience. One of the many examples is the virtual “try on” technologies. Various brands now offer this option for clothing, shoes, cosmetics, eyeglasses, and even a new haircut.[2]

Cross-Border Travel is a hard one. This is probably something many are hoping to do in 2021, especially with the optimism the COVID vaccines bring. Personally, I can’t say that I am enjoying watching travel shows as much as traveling myself. Judging by airline prices, it looks like airlines are expecting travel to pick up towards the end of the year. Round trips from Detroit to Paris currently cost around $650 for travel during April 2021 while almost doubling during October 2021.[3]

As for our healthcare environment, virtual care is likely here to stay. Health systems have increased their virtual care offering tremendously in order to continue serving patient needs during the pandemic. This technology is enabling patients to stay in closer contact with their providers while limiting unnecessary visits to a provider office, which is benefiting both the patient and the health system. For example, patients no longer need to take a day off from work to be able to go to see their doctor. Given the convenience that telehealth enables, patients will likely continue to desire and demand that virtual health options remain available for an expanding list of services even after the pandemic is behind us. [4]

I look forward to what this year has to offer. Remember, good or bad, we are all in this together. Take care of yourselves, take care of others and have hope because things will get better.
[1] Morning Brew. (2020). Don’t say the New Normal, Don’t Say the New Normal. Retrieved from: https://www.morningbrew.com/daily/issues/2020/12/31
[2] The Washington Post. (2020). Virtual try-ons are replacing fitting rooms during the pandemic. Retrieved from: https://www.washingtonpost.com/business/2020/07/09/virtual-try-ons-are-replacing-fitting-rooms-during-pandemic/
[3] Travel+Leisure. (2020). Here’s What Travel Will Look Like in 2021, According to Psychics. Retrieved from: https://www.travelandleisure.com/travel-tips/travel-trends/psychic-predictions-for-travel-in-2021
[4] CIO. (2020). Healthcare digital transformation: 5 predictions for 2021. Retrieved from: https://www.cio.com/article/3601717/healthcare-digital-transformation-5-predictions-for-2021.html
Future Programs
The MCACHE Diversity & Inclusion Committee Presents -

6:00 PM - 7:30 PM

Eligible for 1.5 ACHE F2F credits.
Registration deadline February 25, 2021. Limited to 75 attendees; 50 seats remain.

Noon - 1:00 PM

Limited to 100 attendees; 40 seats remain.
3/22 - 3/25

9:00 AM - 4:45 PM

Eligible for up to 12 ACHE Face-To-Face Education credits.

Early Bird Registration Ends Feb 22 - Save $150 and register early!
Virtual Workforce: How Disruption Accelerates the Pace of Change
Tracy Tamer, MBA, Vice-Chair, Program Committee

On December 2, 2020, MCACHE hosted a 1.5 credit panel discussion for 53 registrants on Virtual Workforce: How Disruption Accelerates The Pace of Change. The panel was comprised of 3 team members representing different viewpoints on the impact of the pandemic on the speed of change ranging from Human Resources, Technology, and Organizational Performance.

Panel Presenters:

  • Andrea Ferraro - Senior Director of Human Resources, Ascension Michigan
  • Chris Holda - Chief Technology Officer, Sparrow Health
  • Peter Karadjoff - Senior Vice President of Performance Excellence, Trinity Health
  • Facilitator - Don Beery, Managing Director, Patina Solutions Group

The discussion was lively and spanned topics including culture, employee loyalty, work from home challenges (kids, pets, Wi-Fi access, home office space), and the potential for some element of the virtual workforce to continue into the future.

Key Takeaways From Session:
1)     What we can accomplish when we all focus on the same goal and have a shared sense of purpose
2)     The importance of flexibility and adaptability to new scenarios and ways of interacting
3)     How to maintain engagement and organizational culture with a virtual workforce
4)     The pandemic forced changes to happen very quickly and many of the changes ended up being positive. How can we operate at “Pandemic Speed” when there isn’t a pandemic?
Emerging Leaders "State of the State" of Healthcare in Michigan
Matt Orsey, MHA, Emerging Leaders Co-Chair

On December 3rd, MCACHE Emerging Leaders Professional Development and Networking Committee hosted our 2nd annual State of the State event via Zoom, featuring Chris Mitchell, Executive Vice President of Advocacy and Public Affairs for the Michigan Health and Hospital Association. Less than a month after official results were announced for both federal and state elections, Mitchell highlighted several areas to be impacted by the results as we went into 2021.

The biggest focus in DC now as we transition into a new administration is COVID-19 and how the federal government will respond as far as relief packages and vaccine roll-out. During the hour-long virtual event, attendees had an opportunity to get a glimpse into the changing environment in the Michigan State Legislature and the upcoming changes to expect in 2021.
Emerging Leaders Support Gleaners with Virtual Food Drive
Dan Cook, MHA, Emerging Leaders Committee - Community Engagement Lead

Throughout the month of December, the MCACHE Emerging Leaders Community Engagement committee partnered with Gleaners Community Food Bank of Southeastern Michigan to host a virtual food drive. The problem of food insecurity was exacerbated by the Covid pandemic, so the Emerging Leaders wanted to find a way to contribute in a virtual manner to a great local organization that we’ve worked with many times before. Members of MCACHE and members of our professional and personal networks were able to go online shopping for select bulk food items on the Gleaners website or were able to donate a cash amount to the organization. We were able to take advantage of a “Double your Match Day” that was supported by Kroger Company, which allowed MCACHE to add to the total contribution. The MCACHE virtual food drive resulted in a gift of $1,795.99 to Gleaners which will provide more than 5,387 meals to our hungry neighbors in need! With Gleaners' bulk purchasing power and efficient distribution network, they can provide 3 meals for every dollar donated. This virtual food drive allowed the MCACHE Emerging Leaders group to continue to give back to the community and help a great local organization during this challenging time.

To get involved with the Emerging Leaders group, be on the lookout for our next event in March. To stay up-to-date on the latest Emerging Leaders events, sign up for our email list by emailing el.mcache@gmail.com or by checking out our website at www.mcache.ache.org. Hope to see you at our next event!
Volunteer Opportunities
Volunteer and Get Involved
The word volunteer is defined as “a person who undertakes or expresses a willingness to undertake a service or to do something” -- a similar definition could be used for leadership.
Enhance your membership experience by being actively engaged in YOUR MCACHE Chapter. Your strengths, skills, and competencies are invaluable in helping to elevate the Healthcare Executive profession, and volunteering is a great leadership development tool and way to connect with others.

Complete the Willingness to Serve Form if you'd like to volunteer!

Not quite sure yet how you’d like to help? Send a note to mcache@achemail.net. — we will work with you to find the perfect fit.
Congratulations to our 2020 Award Winners
ACHE Recognition Award Recipients
Congratulations to our members on achieving an ACHE Recognition award. ACHE's recognition program acknowledges their contribution to healthcare management excellence through their volunteer service to their profession, the MCACHE Chapter, and ACHE.
*One star is awarded for every 30 hours of service*

     1 STAR Member: Distinguished Service:
 Branden Hill
  Lacey Sapkiewicz

    1 STAR Fellow – Distinguished Service:
Angela R. DeLaere, FACHE
  Dottie Deremo, FACHE
  Willard H. Johnson, Jr., LFACHE
  Thomas B. Lanni, Jr., FACHE
  Michael Nanzer, DPT, FACHE
  Shannon D. Striebich, FACHE
  Albert Zamberlan, LFACHE

      2 STAR Fellow – Distinguished Service
  Irita B. Matthews, JD, FACHE
  Christine Stesney-Ridenour, FACHE
      3 STAR Fellow – Distinguished Service
  Brian S. Madison, FACHE
  Luanne M. Thomas-Ewald, FACHE
ACHE Regent Awards

Early Careerist: Brian Vargo
Senior Careerist: Melissa Fury, FACHE
Student: Jana Al-Jarrah

MCACHE Volunteerism Award
Melissa Fury, MS, RN, FACHE

The MCACHE Volunteerism Award honors members who contribute time and energy above and beyond to help deliver MCACHE's mission, vision, and objectives. Melissa has achieved this by all the volunteer hours she has contributed to Chairing the Program Committee and all that they do in planning wonderful programs and social events for our chapter. In 2020, this took on a whole new look when things suddenly went from in-person to virtual.
MCACHE Lifetime Achievement Award
Robert J. Yellan, JD, MPH, FACHE

Bob has had a dynamic and impressive career in Healthcare Administration achieving executive-level roles due to his innate servant leadership, integrity, and his methodical attention to detail. He obtained his undergraduate degree and a Master’s of Public Health from the University of Michigan. He subsequently returned to law school and was admitted to the Michigan Bar in 1993. Bob began his career as a Health Planner for the Michigan Department of Management and Budget, rising to the position of Chief of Health Planning.

Bob’s drive to work in complex organizations compelled him to join the Detroit Medical Center where he served in a variety of progressively responsible leadership positions spanning departments such as corporate research and development, governmental affairs, regulatory & accreditation, legal, and strategic affairs. Here again, his ability to achieve results and strong business acumen was recognized, and he was appointed to the role of President and CEO of Huron Valley-Sinai Hospital. During his tenure, Bob was known for his willingness to help others, especially emerging leaders with their planning and decision-making efforts. Many leaders benefited from his mentorship and support, as Bob would always be the first person to reach out to provide assistance whenever needed.
Bob has the unique ability to facilitate collaborations across disciplines to achieve results. It was no surprise that the Michigan Peer Review Organization recruited him to serve as President & CEO of this state-level quality improvement organization. For more than seven years he contributed to the organization’s growth in key health information technology and quality improvement initiatives, which have positively impacted the clinical care and quality of thousands of citizens across our great state.
Throughout Bob’s very distinguished professional career, he has also been an active member on several community boards and has held membership in the American College of Healthcare Executives since 2002. Bob joined MCACHE in 2006 and has served at both the committee and Executive governance levels with distinction.

He is currently the Chair of the MCACHE Bylaw’s Committee where his attention to detail and subject matter expertise in law and governance, ensures that our foundational processes and protocols align with ACHE, and sustain operations for our award-winning chapter.

It is an honor for our chapter to celebrate the professional career and to recognize the significant chapter contributions made by our 2020 MCACHE Lifetime Achievement Award recipient Mr. Robert Yellan. 
Welcome! New Members
Nicole C. Ahlgrim
Tracy Bender
Bailey Benoit
Jason Carter
Emily Cherko
Christine Deibig
Joseph DeSantis
Mark Geary
Samah F. Hamam
MSG Chad Hampton
Helena M. Hardin
Kathryn Hoffman
Paul Jijo
Christopher Jodoin
Brosnan B. Kaji
Debbie A. Kollar
Mark A. LePage
CarTyea C. Mathies
Rebecca C. Merriweather
Emilee Meyer
Mary Mitsch
Krista M. Newman
Jacob Schalk
Adam Sinistaj
Vraj Tripathi
Congratulations! 2021 MCACHE Fellows
Robert E. Armstrong, FACHE
Thank you to our MCACHE 2021 Sponsors
In Michigan, Ascension operates 16 hospitals and hundreds of related healthcare facilities that together employ over 23,000 associates. Across the state, Ascension provided over $311 million in community benefit and care of persons living in poverty in FY2020. Serving Michigan for over 140 years, Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care.

As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2020, Ascension provided $2.4 billion in care of persons living in poverty and other community benefit programs. Ascension includes more than 160,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 146 hospitals and more than 40 senior living facilities – in 19 states and the District of Columbia while providing a variety of services including clinical and network services, venture capital investing, investment management, biomedical engineering, facilities management, risk management, and contracting through Ascension’s own group purchasing organization. Visit www.ascension.org.
Select Medical is one of the largest operators of critical illness recovery hospitals, rehabilitation hospitals, outpatient rehabilitation clinics, and occupational health centers in the United States based on the number of facilities. As of June 30, 2020, Select Medical operated 101 critical illness recovery hospitals in 28 states, 29 rehabilitation hospitals in 12 states, and 1,757 outpatient rehabilitation clinics in 37 states and the District of Columbia. Select Medical’s joint venture subsidiary Concentra operated 522 occupational health centers in 41 states. Concentra also provides contract services at employer worksites. On June 30, 2020, Select Medical had operations in 47 states and the District of Columbia. Information about Select Medical is available at www.selectmedical.com.
Founded in 1915 by auto pioneer Henry Ford and now one of the nation's leading health care providers, Henry Ford Health System is committed to improving the health and well-being of our diverse Michigan community.

It is comprised of Henry Ford Hospital Detroit, Henry Ford Hospital Wyandotte, Henry Ford Macomb Hospitals, Henry Ford Kingswood Hospital, Henry Ford Hospital West Bloomfield, Henry Ford Allegiance Health, and numerous medical centers. Henry Ford Health System also includes one of the nation's largest group practices, the Henry Ford Medical Group, which includes more than 1,200 physicians practicing in over 40 specialties. In 1986, Health Alliance Plan (HAP) joined the Henry Ford Health System family.

With more than 30,000 employees, Henry Ford Health System is the fifth-largest employer in metro Detroit, and among the most diverse.  For more information, please visit https://www.henryford.com/
Blue Cross Blue Shield of Michigan, a nonprofit mutual insurance company, is an independent licensee of the Blue Cross and Blue Shield Association. BCBSM provides health benefits to more than 4.7 million members residing in Michigan in addition to employees of Michigan-headquartered companies residing outside the state. The company has been committed to delivering affordable health care products through a broad variety of plans for businesses, individuals, and seniors for 82 years. Beyond health care coverage, BCBSM supports impactful community initiatives and provides leadership in improving health care. For more information, visit bcbsm.com and MiBluesPerspectives.com.
The HCS Group is Michigan’s premier provider of mobile imaging services. Based in Plymouth, Michigan, and established in 2005, The HCS Group offers clients comprehensive management solutions along with unparalleled value in the delivery of high-quality imaging services. Our turnkey resource management team handles everything from recruiting top-notch technical staff to comprehensive marketing and sales services to patient scheduling. Under The HCS Group umbrella we have also established IntelliAuth360 which provides insurance pre-authorization, Ultra-X Imaging which provides mobile x-ray and ultrasound services, and Options Staffing 360 which provides supplemental staffing services for the healthcare industry.

At The HCS Group, our culture drives our strategy. We are committed to creating a culture that focuses on people, passion, partnership, and performance. Selected as a Detroit Free Press Top Workplaces, for the past four years, we are grateful for our employees and the commitment they have made to providing exceptional service. To find out more, please visit us at The HCS Group.com or check us out on social media at The HCS Group Facebook and The HCS Group Linkedin.
HED is an architecture and engineering firm with offices in eight cities. We have a reputation for design excellence, believing that all the facets of design must create a positive impact. Nowhere is this more relevant than in the delivery of world-class healthcare environments, which demand continuous learning, adaptation, and experience—along with constantly navigating the complex healthcare landscape. From evolving treatment modalities and changing healthcare laws, to strict building codes and funding uncertainties, we guide our clients to deliver exceptional patient care through excellent design. To learn more, visit hed.design
As the nation's largest health care-focused law firm, Hall Render is distinguished by our attorneys' extensive knowledge and experience. Health law attorneys across the country provide organizations in the highly regulated health care industry with full-service legal representation. Commitment and experience complement the firm's understanding of the evolving landscape of today's health care industry, distinguishing Hall Render as one of the nation's preeminent health care law firms. www.hallrender.com
Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting supply chain, and business services to customers of the Janssen Pharmaceutical Companies of Johnson & Johnson including hospital systems and group purchasing organizations, health plans, physicians, specialty pharmacy providers, distributors, and wholesalers, pharmacy benefits managers, long-term care providers, employers, government payer programs and government health care institutions. jnj.com
Patina Solutions Group is a non-traditional consultancy specializing in outcome-driven solutions for complex issues in Healthcare across Operations, Revenue Cycle, Technology, Interim Leadership, and Executive Placement. Patina is delivering compelling engagements across its 11 offices in the U.S. patinasolutions.com
Established in 2015 under The HCS Group umbrella of companies, Ultra-X Imaging is Michigan and northern Ohio’s comprehensive solution for mobile diagnostic imaging services. With its office in Southfield, Michigan, Ultra-X Imaging can perform diagnostic imaging health services for skilled nursing facilities, assisted living facilities, and in the comfort of the patient’s own home.

Recognized as the most efficient and reputable 24/7 mobile x-ray and ultrasound service, Ultra-X Imaging has achieved “Triple Aim” (enhanced patient satisfaction, improved quality through better coordination of care, and reduced cost) by working with local health systems. Our UlltraLynk® systems improve quality by comparing images throughout the continuum—eliminating ER visits and readmission as a result. Since its development, Ultra-X Imaging’s culture which is founded on people, passion, partnership, and performance has landed it on the Detroit Free Press Top Work Places for the past four years. To learn more please visit us at Ultra-X Imaging or visit our social media at Ultra-X Imaging Facebook and Ultra-X Imaging Linkedin
Contact Us

We want to hear from you… If you have suggestions or story ideas for the newsletter, please contact:

Medija Shaska, Communications Committee Chairperson mshaska1@hfhs.org
Joe Colombo, Communications Committee Co-Chairperson joseph.colombo@ascension.org


Social Media Coordinator:
Caitlyn N. Hakim caitlynhakim@gmail.com

Contact MCACHE: mcache@achemail.net

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