Mohawk College

January 2017
Message from the President & CEO

Audie McCarthy With the holiday season behind us and the New Year upon us it is time to start thinking ahead. In our world, the world of corporate training, we are already planning for the summer. Sounds crazy, doesn't it? However, our job is to support our customers, and some of our customers face their busiest season during the summer months. New hires, temporary workers, students, vacation coverage - it all takes place in a very condensed time frame. Your peak customer volume may come when you have your least experienced staff on duty. This sounds a bit like a recipe for disaster, also known as a recipe for customer complaints.
 
This is the challenge: how do we get summer staff up to speed? How can you be sure they will serve your customers according to your customer service standards and practices? How much revenue are you losing because your summer staff is not prepared?
 
Training A solid orientation program which includes training is the answer. It's not just about the bottom line; it's about the employees too. Employees need to feel they are a part of the organization, even if only for two months. This can be accomplished by sharing your organization's mission, vision and values, talking to them about your culture and your customers, including expectations on how customers are to be treated.
 
Investing in training has long been seen as a retention strategy, so think long term - the staff you hire this summer may come back next summer or may help cover shifts throughout the year if they feel you have invested in them.
 
This is something to think about as you glance out your windows at the snow!
 
 
 
Audie McCarthy
President & CEO
 
 
P.S. For a list of MCE's "Getting Ready for Summer Programs", keep on reading!
MCE  Announcements  and  Events

County of Brant/Norfolk County Future Ready Leadership Program

One of the features of our Future Ready Leadership program is our Leadership Forum. We are very fortunate to have experienced leaders volunteer their time to speak to our participants in a panel format. Earlier in the month, the following leaders joined our County of Brant/Norfolk County session:
County Of Brant
From left to right:
Vincent Isber, Previous Regional VP,RBC, Greater Hamilton Market
Kathy Weidhaas, Manager of Human Resources, Brant County Health Unit
Kelly Isfan, President and CEO, Norfolk General Hospital
Michael Bradley, General Manager of Operations/Deputy CAO, County of Brant
 
Special thanks to Kelly Isfan who is a four time panelist!

Check out a very short video here   about Michael and Kathy's Future Ready Leadership experience.

Check out a brief article here   about the leadership forum written by Abigail Cukier.
 

Congratulations

MCE congratulates Jean Polak, a previous Future Ready Leadership panelist, on her recognition as Bracebridge's Citizen of the Year. Click here to read more.

Finding Your Passion New Video - Tips on Finding Your Passion at Work

MCE introduces a new video from our YouTube channel. Click here to check it out.


Testimonials

"The Future Ready Leadership program is possibly the most exciting course I have been on."
- Mike Huggins, Road Superintendent, County of Brant



 
Upcoming Courses and Programs
GETTING READY FOR SUMMER!

1. Creating Amazing Customer Service
  • This course can be customized with your specific customer service standards to maximize the performance of your summer employees
"The results of the training are evident in the stores and management is taking steps to keep the program alive and part of our customer service culture."
- Andrew Laurat, Regional Manager, Denninger's Foods of the World

2. Team Building
  • This course will unite your new summer team by engaging them in experiential team building exercises
3. Coaching for Success
  • This course focuses on getting the best from your summer employees through coaching
 
COMING SOON!

MCE has partnered with Mohawk College's Communications Media Program on brand new programs that will provide the successful participants with certification for: 
  • Avid Media Composer Certification
  • Avid Pro Tools Certification
 
For more information, contact Marci Ruhl at mruhl@mcecor.com or 905 575 2527.


Course
Date & Location 
For more information contact:

Students who successfully complete this program will receive three point five (3.5) Ministry of the Environment, Director-Approved, Continuing Education Units.
Prepare to write the American Water Works Association (OWWA) "Cross Connection Control Specialist" certification exam (administered at the end of the course).
February 27 to March 3, 2017

Location: Mohawk College, 
Stoney Creek Campus

Lorraine MacDonald
905 575 2534

A two day course to recertify you as a "Backflow/Cross Connection Control Tester".
February 23 & 24, 2017
&
March 30 & 31, 2017

Location: Mohawk College, 
Stoney Creek Campus

Lorraine MacDonald
905 575 2534
MAINTENANCE MANAGEMENT PROFESSIONAL(MMP) - PEMAC
 
 
MMP program provides training and accreditation
to those aspiring to, or already in, maintenance management or supervisory positions. Certified
MMPs are qualified to provide cost effective management of a business's physical assets.
MMP05 - February 18 to 
March 11, 2017
(four consecutive Saturdays)

Location: Mohawk College,
 Stoney Creek Campus
Lorraine MacDonald
905 575 2534

This program helps prepare new or existing leaders in the private and public sectors for the future. We focus on essential leadership skills that will help advance participants in their career, as well as move your organization forward. 


Our Future Ready Leadership Open Seat program will be starting up in January, 2017.   Click here for more information .
 
Ask us about delivering this program to your emerging leaders
 at your location or ours! 
Kris Michailow
905 517 1676


This program takes your FRL Level 1 graduates to the next level of leadership  learning.  
Offered by cohort only, not open seat.

Ask us for a detailed course outline.

Like Future Ready Leadership Level 1, this program is fully customizable. 

Lorraine MacDonald
905 575 2534
Keep up with industry demands in an ever changing and competitive market by providing your employees with this high- impact, customized welding program. 


Quickstart Welding Program
Quickstart Welding Program

Lorraine MacDonald
905 575 2534

 
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