Course of the Month
Embracing Diversity through Impact Communications
This course helps leaders understand, encourage and embrace diversity amongst their team and learn how to communicate with each different and unique individual. Participants will study a communication model to provide an understanding of the communication skills required to effectively interact with their employees, co-workers and customers. DiSC® personality profiles* will be completed and each personality type will be explained. Participants will learn the impact of understanding diversity, including working with the different generations in today's workplace.
* The personality profiling tool can be substituted. For example, if your organization prefers to use MBTI, Predictive Index, True Colors or others, we are happy to customize to suit your needs.
Upon successful completion of this course, participants will be able to:
- Apply a communication model to effectively interact with others.
- Identify personality styles and their impact on communication.
- Utilize knowledge of diverse teams to achieve better results.
This course is delivered either as part of MCE's Future Ready Leadership program or as a stand-alone course.