Insights for 
June 2026

 

Welcome to our Monthly MCI Updates email! We will be sharing the latest updates from MANNA and Feeding America on MCI, MANNA-wide stats, and monthly focuses for our agencies.

MCI Support

Need help with MCI? There are several ways to get additional support:


1) Email MCI@mannafoodbank.org with any questions or request to schedule a virtual call.


2) Use Microsoft Bookings to schedule a virtual call.


3) Call or email one of our team members directly.



Scroll to the end of this newsletter for team member contact information.

MCI Mountain Card Requests?

Have you placed a Mountain Card order with the MCI team yet?


Please submit any orders or refills through the Mountain Card Order Form.


MCI Mountain Cards Order Form


As a reminder, order fulfillment requires time for processing, packing, and coordination with our team beyond MCI. We may not always be able to fulfill orders within the same week they are submitted.


Please wait for a confirmation from the MCI team regarding when your order will be available. (Pickup or Delivery)


We appreciate and encourage agencies to plan ahead whenever possible. Visit the Agency Resource page to see what's available!

MONTHLY FOCUS: Weather-Related Best Practices

We are full swing into summer! Here are some best practices to help your agency combat against the heat, rain, and more!


Reminder that we have the MCI incentives program to help your agencies with purchases suggested below.


Heat:

  1. Swap over to a cellular device to help alleviate the heat.
  2. If you have access to two tablets, use one to work the neighbor intake line and the other ready to be swapped out.
  3. Set up a canopy or tent to block out the sun.
  4. Rotate with team members and remember to not push yourself on hot days! This is part of the reason we encourage multiple volunteers to be trained.
  5. Have water accessible and ready to go!


Rain:

  1. Pair up with a teammate that can hold an umbrella! This goes a long way.
  2. Purchase a cover or poncho to assist intake process.
  3. Check weather applications to be aware of possible thunderstorms.


Unstable Wi-Fi:

  1. Write down mountain card numbers onto a list.
  2. Swap over to paper intake and keep a tally of how many households are coming to your site.
  3. Try using a mobile hotspot. Purchase one for your facility or use your personal phone. If using personal hotspots, be aware of data rates that may apply and confirm prior to use.


MCI Agency Resources

The Agency Resource page is a valuable tool designed with your agency needs in mind. We are always looking to expand and improve. If there is anything you feel like we are missing, please let us know.


We encourage all agencies to save and pin the URL for easier access. Click the link here to view: MANNA FoodBank - Agency Resources



Reminders


Share your success story with our team!

  • We want to highlight agency impact, celebrate our community, and empower our communities.

We are looking for agencies to share:

  • Neighbor or intake success stories
  • Tips and tricks
  • Best practices
    Please send your submissions to:
    MCI@mannafoodbank.org

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Need more information about SNAP?

  • SNAP materials are available on the shopping list in P2. These are great to have available during intake to distribute to neighbors that may be eligible for SNAP or would like help with their application.


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Backdating intake forms

  • If for some reason you are unable to complete live intake in MCI, you can always back-date entries to ensure all of your neighbors and visits have been captured.


Click the link to: instructions on back-dating entries.


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MCI Financial Incentive


Once your pantry has collected 6 months of data through MCI, you will receive a $1000 award! This can be used for a variety of things, such as more tablets, equipment, tables, and more! Please reach out to the MCI team with any questions.


*Please note that these funds will be distributed via check. We will process awards monthly, with the first batch going out soon. These funds are intended to support your pantry — food purchasing, internet service, etc. No reporting is necessary after receiving these funds.




May 2026 - Full Agency Snapshot

 

Feeding America Updates + Bug Fixes

Bug Fixes



  • Some Imported Neighbors Can't Be Searched By Phone Number

Some Neighbors created with the MCI Data Import feature do not appear in Search Results when searching by phone number.

These Neighbors will still appear in Search Results when searching by Alternate Identifier, Address, Date of Birth, or Name.



Contact + FAQs

General Team Email: MCI@mannafoodbank.org

Devin Browning



Mountain Community Insights Coordinator

dbrowning@mannafoodbank.org

Mobile: 828-222-0870

Kevin Crudo



Mountain Community Insights Coordinator

kcrudo@mannafoodbank.org

Mobile: 828-299-3663, ext. 1304


Helen Wiltsey



Mountain Community Insights Manager

hwiltsey@mannafoodbank.org

Mobile: 828-367-7282

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