Insights for
May 2026

Welcome to our Monthly MCI Updates email! We will be sharing the latest updates from MANNA and Feeding America on MCI, MANNA-wide stats, and monthly focuses for our agencies.

Spanish Intake Forms: LIVE!

Spanish Intake Forms are now LIVE!

You can now access and complete Neighbor Intake forms in Spanish, making the intake process more accessible and convenient for Spanish-speaking neighbors and volunteers.

This option can be found at the top left of Intake homepage next to Home. There is now a globe icon that has "English" next to it. Click on it, and swap over to the Spanish option and begin using the translated form.

We are proud to continue increasing accessibility and lowering the barrier for accessible food by helping curate a better neighbor experience!

MONTHLY FOCUS: Activating & Deactivating Individuals In Households

The MCI team has recently had an influx in questions regarding the "Status" option when editing Neighbor Household information.

Status can be found within the household section of intake. This segment is closer to the bottom of page 1 of 2 (or page 3 for TEFAP forms). The Status section is a clickable drop-down menu that will provide four statuses to choose from.

The four statuses to choose from are: Active, Inactive, Permanently Inactive, and Deceased.

When To Edit Neighbor Status

Active: This will be the default option when inputting neighbors into MCI for the first time. This means that this individual is searchable and "live" within the database.

Inactive: When a neighbor is manually set to inactive, they are no longer able to appear within a household. This is important because it can help provide more accurate numbers and statistics.

Some examples of when Neighbors should be set to "inactive" are:

Temporarily leaving for a summer
Moving out of household

Permanently Inactive/Deceased: These last two options can be a little more complicated. An example of permanently inactive could be a neighbor moving out of state and unable to attend food distribution events.

Please note! Updating neighbors into permanently inactive status would mean they would have to create a new neighbor profile if they return to a distribution!

Lastly, "Deceased" is an option for neighbor status.

MCI Agency Resources

We know that being unable to find a recurring neighbor can be frustrating, so we hope that these solutions can help! As always, we will link our agency resource page down below. Please reach out to our team if you have any more questions.

The MCI resource page contains important information ranging from downloading a neighbor roster to duplicate management. We encourage all agencies to save the URL for quick access. Click the link here to view: MANNA FoodBank - Agency Resources

Reminders

Share your success story with our team!

We want to highlight agency impact, celebrate our community, and empower our communities.

We are looking for agencies to share:

Neighbor or intake success stories
Tips and tricks
Best practices
Please send your submissions to: MCI@mannafoodbank.org

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Need more information about SNAP?

SNAP materials are available on the shopping list in P2. These are great to have available during intake to distribute to neighbors that may be eligible for SNAP or would like help with their application.

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Backdating intake forms

If for some reason you are unable to complete live intake in MCI, you can always back-date entries to ensure all of your neighbors and visits have been captured.

Click the link to: instructions on back-dating entries .

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MCI Financial Incentive

Once your pantry has collected 6 months of data through MCI, you will receive a $1000 award! This can be used for a variety of things, such as more tablets, equipment, tables, and more! Please reach out to the MCI team with any questions.

*Please note that these funds will be distributed via check. We will process awards monthly, with the first batch going out soon. These funds are intended to support your pantry — food purchasing, internet service, etc. No reporting is necessary after receiving these funds.