MDH Electronic Visit Verification (EVV) and Timesheets for Self-Directed Participants 

Frequently Asked Questions 

(Updated January 4, 2023)



1. How do I make sure staff (including family members) are paid?



Employees will continue to be paid as appropriate for services provided. No one will lose the opportunity to self-direct their services if employees do not correctly clock-in or clock-out as we transition to using the EVV system.


Each Financial Management and Counseling Services (FMCS) agency will work to ensure that time is correctly entered into the FMCS system before they make the January 9, 2023 payroll. 


For people supported by The Arc Central Chesapeake Regions:


  • If after January 6, 2023, a participant or employee is unable to access The Arc’s EVVie system, participants may submit employee paper timesheets either through the previous paper timesheet submission process or by entering time directly into The Arc’s Paycom system. 


  • Please use only one system to submit a timesheet (i.e., EVVie, paper timesheet via email to FMSTimesheets@thearcccr.org, or Paycom). 


  • Submitting multiple timesheets for the same period of time for the same employee could delay processing.


  • This process can be used for the following pay periods only:
  1. Timesheets due on January 9th with payroll issued on January 20th
  2. Timesheets due on January 23rd with payroll issued on February 3rd


For people supported by GT Independence and Public Partnerships LLC:

  • Contact their customer service line noted below for direct assistance.


2. Will I be penalized if I don’t attempt to use EVV?


During the first six months (January 1- June 30, 2023) no action will be taken against you as you work with your FMCS agency and your employees to learn how to use the system. Your FMCS agency should reach out to you directly when you do not use EVV or use it incorrectly. We encourage every participant to use the system and learn from their mistakes.


3. Who is responsible for the EVV technology working correctly? How do I get in touch with my FMCS when I have questions or issues with the application?


Your FMCS agency is responsible for the EVV application working correctly.


Please contact the individuals below for assistance. 


The Arc Central Chesapeake Region


GT Independence


Public Partnerships LLC


4. Who will train me and my providers on using the EVV system? 


Your FMCS agency will provide training and assistance to get you and your providers comfortable with using the EVV system. If you have not received any information on how to use the system, please contact your FMCS agency above. 


5. Can I change my FMCS agency? 


Yes, you can change your FMCS agency at any time. Please contact your Coordinator of Community Services (CCS) who will assist you with the process.



For more information, please see the following public documents: 


DDA Regional Office – Self-Directed Leads: