COVID-19 Outbreak at the Crisis and Mental Wellness Centre
The Windsor Essex County Health Unit has declared a COVID-19 Outbreak at the Crisis and Mental Wellness Centre (TSC) on Ouellette Avenue. Currently three staff have tested positive and are associated with this outbreak.
Since the onset of this pandemic, HDGH has taken decisive and immediate action with the ever-evolving dynamics of COVID-19 in our community. The safety of our staff, physicians, visitors and our community at large, has and will remain our top priority.
In response to this Outbreak, HDGH has enhanced cleaning at the Centre, and is reinforcing the importance of the use of personal protective equipment and consistent washing of hands and respecting of physical distancing.
“The Crisis and Mental Wellness Centre remains a safe place for members of our community seeking Mental Health Supports,” explains Tammy Kotyk, Integrated Director Outpatient and Community Mental Health Services HDGH-CMHA. “Individual treatment at the Centre will still be provided and groups will be limited to a maximum of 5 individuals.”
In addition to the Crisis and Mental Wellness Centre, individuals who are experiencing a mental health or addictions crisis or who are having an acute and serious need who are at risk of worsening mental health condition can utilize The Mental Health and Addictions Urgent Care Centre. This is a central access point for adults or youth aged 16 years or older who cannot safely wait for community mental health and addiction support. This service is available:
·        Monday 11:30 a.m. – 7:30 p.m.
·        Tuesday 8:30 a.m. – 4:30 p.m.
·        Wednesday 11:30 a.m. – 7:30 p.m.
·        Thursday 11:30 a.m. – 7:30 p.m.
·        Friday 8:30 am – 4:30 pm
24/7 Community Crisis Services are available by calling 519.973.4435. A person SHOULD GO TO THE NEAREST EMERGENCY DEPARTMENT if experiencing:
·        Acutely suicidal thoughts or self-harming behaviour
·        Substance-related Intoxication
·        Acute Psychosis
·        Possible medical issues
·        Severe alcohol dependency
·        Aggressive or violent behaviour with risk to others
Since the onset of this pandemic, our priority has and remains the safety of our patients, clients, staff and physicians. We are committed to providing you with timely information as we navigate the COVID-19 pandemic.
Any member of our community that may have questions or concerns can submit a question by visiting: We respectfully request all members of the community to not call the Crisis and Mental Wellness Centre directly.
This is the only statement that will be provided by HDGH at this time. We will provide further updates as information becomes available.
Bill Marra, VP External Affairs
Hôtel-Dieu Grace Healthcare
About Hôtel-Dieu Grace Healthcare

Hôtel-Dieu Grace Healthcare is committed to improving the health and wellbeing of the Windsor-Essex community through the delivery of patient-centred, valued based care. Hôtel-Dieu Grace Healthcare is a unique community hospital offering services in Mental Health and Addictions; Rehabilitative Care; Complex Medical and Palliative Care; and Children and Youth Mental Health. We offer a unique blend of services including but not limited to community and home based services. In collaboration with our healthcare and inter-sectorial partners, Hôtel-Dieu Grace Healthcare is providing care in new ways and in new locations throughout the region to address barriers, improve access and patient outcomes and improve the overall patient experience.