Hôtel-Dieu Grace Healthcare announces program relocations to continue to help support Windsor-Essex’s most vulnerable populations 

WINDSOR, ON – In partnership with the Canadian Mental Health Association Windsor-Essex County Branch (CMHA-WECB), Hôtel-Dieu Grace Healthcare (HDGH) will be relocating programming currently offered at 744 Ouellette Ave., beginning June 17 through to June 21 with a re-opening date of June 24, 2024.

Opened at the height of the pandemic, the Mental Health and Addictions Urgent Crisis Centre (MHAUCC), which supports those in crisis is opening on June 24, 2024, at the NEW location at 1030 Ouellette Ave., adjacent to the Goyeau Street entrance of Windsor Regional Hospital’s Ouellette Campus Emergency Department. This service is intended for those individuals aged 16 years or older who are experiencing a mental health or addictions crisis who cannot safely wait for community mental health and addiction support. Services available at the MHAUCC include:

• Crisis Walk-in Services available 8:00 a.m. to 8:00 p.m., 7 days a week 
• Linkages to primary care at CMHA Health Centre
• 24-hour, 7 days a week Crisis Telephone Line: 519.973.4435

Offering private office spaces for one-on-one support, as well as large bright and welcoming group rooms, the new HDGH Downtown Campus located at 500 Ouellette Ave. will offer the following programs:

• Injection Clinic
• General Psychiatry Clinic
• Transitional Youth Clinic
• Assessment and Referral
• Wellness Program
• Community Withdrawal Management
• CMHA - Coordinated Access
• Assertive Community Treatment - Date TBD

Within both of these locations, the high-quality, person-centered care that our community and clients have come to know and trust will continue with minimal downtime for clients accessing these services during the relocation. The relocation will occur between the dates of June 17 to June 21. Limited walk-in crisis services will be available at 744 Ouellette Ave. during the transition. As always, the 24-hour, 7-day Crisis Line will remain available by calling 519-973-4435. Individuals experiencing a mental health emergency can also go to the nearest Emergency Department during the relocation. Current clients will be made aware of the closure.

For more information on the programs and services offered please visit our website.

Following the opening of both locations, media tours can be arranged by contacting Nicole Crozier, Director of Communications and Mission at Hôtel-Dieu Grace Healthcare. 

MEDIA CONTACT:

Nicole Crozier, Director of Communications and Mission

Hôtel-Dieu Grace Healthcare

(226)-345-9710

nicole.crozier@hdgh.org

Quotes:

“We are thrilled to announce the opening of two new locations, which will better serve some of our community's most vulnerable individuals. Relocating a variety of Mental Health and Addictions services to our newest downtown campus, located at 500 Ouellette Ave., will bring us closer to the downtown core. Further, the opening of a dedicated space for a Mental Health and Addictions Urgent Crisis Centre, adjacent to the Windsor Regional Hospital Ouellette Campus Emergency Department, is crucial for supporting those in immediate need, providing essential services and resources to help them navigate through difficult times. By offering specialized care and intervention, we aim to divert clients from the emergency department, ensuring they receive the appropriate support in a timely manner. This expansion, made possible through our collaboration with partners, underscores our commitment to enhancing the well-being of our community and addressing the urgent needs of those in crisis.” - Bill Marra, President and CEO

“As an agency, we are incredibly proud of the partnership and integrated service delivery model that has existed for many years between the Canadian Mental Health Association – Windsor-Essex County Branch and Hôtel-Dieu Grace Healthcare. It is by way of this innovative and progressive collaboration that we can clarify services, increase access, and improve transitions and care delivery for our community in a comprehensive way. Additionally, the crisis relocation is another step to improve coordination and outcomes for our clients. Co-locating our services, from a crisis and primary care perspective, alongside our acute care partners at Windsor Regional Hospital, is a tremendous service improvement and a new model of care to help improve mental health provisions. Our hope is to continue to enhance location, access and client outcomes in our region through these ongoing partnerships and initiatives.” - Nicole Sbrocca, CEO, CMHA

“Opening a new, dedicated area adjacent to our Emergency Department at Ouellette Campus to support individuals requiring immediate attention is an excellent initiative to ensure these patients get the care they need much more quickly. This is making efficient use of the talented health care professionals from our organizations working literally side by side to ensure the right care in the right place for every individual who comes to our hospital seeking our assistance. This collaboration further benefits our Emergency Department team by diverting patients to an on-site care team that can provide support in a timely fashion.” - Karen Riddell, Acting President and CEO, Windsor Regional Hospital

"The Ontario Health Team commends all organizations for their involvement in today's transformational announcement; a collaborative approach to serve the residents of Windsor-Essex. This is an important milestone as the region explores integrated and accessible models of care." - Kristin Kennedy & Nancy Brockenshire, WEOHT Co-Chairs

“The City of Windsor is working in lockstep with our partners in healthcare, and through the Strengthen the Core: Downtown Windsor Revitalization Plan to support collaborative efforts to improve quality of life, available supports, and access to vital services for vulnerable populations in our community. This ongoing and evolving partnership between Hôtel-Dieu Grace Healthcare, Canadian Mental Health Association – Windsor-Essex County Branch, and Windsor Regional Hospital will have a positive impact downtown and across the entire community. Thanks to the stakeholders that continue to explore and implement innovative solutions to complex issues with far reaching impacts across Windsor and Essex County.” - Drew Dilkens, Mayor, City of Windsor

“Essex-Windsor EMS is proud of the work our partners are doing to serve some of our community’s most vulnerable residents, providing the right type of care at the right time in the right place. Providing these vital mental health and addictions services in the downtown core will work to reduce pressures on the emergency department and our interconnected regional health care system, keeping more of our Paramedics out in the community, where they belong.” - Chief Justin Lammers, Essex-Windsor EMS

“The Windsor Police Service has long advocated for a modernized strategy to address health and human services needs. People experiencing a mental health crisis or substance use challenge should have access to appropriate support services rather than unnecessary interactions with police. We support the opening of these two new locations, which will help to ensure that some of our community’s most vulnerable individuals have timely access to the urgent care they desperately need. These programs will also assist in alleviating demands on our frontline police officers, enabling them to remain focused on crime response and public safety.”- Chief Jason Bellaire, Windsor Police Service