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When our customers face natural disaster, damage or temporary closure, we are committed to helping them recover.
Our process when a natural disaster occurs
Elavon reviews zip codes in federally designated disaster areas, and for a period of time, we monitor the payment processing activity of customers located in the impact zones.
We attempt to contact customers that have not presented any transactions during this time of monitoring. Even if they are unreachable, as long as we don’t see any processing activity, we temporarily disable their monthly fees. We re-establish their current contract fees after a 90-day period for customer accounts that become active again.
We also offer customers with weather-damaged equipment a free swap to help them get back to business as soon as possible. Plus, if there is any impact to processing services, customers can check the Elavon Status Site for service updates.
U.S. Bank hurricane response
In the wake of recent hurricane impact in the Southeast, U.S. Bank has activated its ATM network across the country to accept donations to the American Red Cross and more. Read the blog post
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