Monthly - News & Updates

November 2023 | Issue 20

In This Month's Newsletter:

Skill UP! - Training Opportunities
Upcoming Events
Learn Something New About the MIIS
Resource Spotlight
Tips from the Help Desk
Most Frequently Asked Question of the Month

Skill UP!

Training Opportunities

Storage and Handling Issues

This webinar will cover how end users who order state-supplied vaccine can report vaccines that become lost or expired to the MDPH through the MIIS Vaccine Module.

Wednesday November 29,

12:00pm - 1:00pm

Couldn't attend our last webinar?

Watch the recording here:

HL7 Admin Console

Record Correction Request

The MIIS allows providers to view patient records and make edits. Occasionally, a patient record may have an immunization that does not belong on the record. If it was reported by a provider site that differs from the site you are logged in under, you cannot delete the shot and will instead need to submit a Record Correction Request.

View the Resource

Upcoming Events

We are busy preparing for our next upcoming event! Stay tuned for more details in our next issue.

For event information provided by the Immunization Division please click the button below.

Provider Score Card

Every organization that is registered with the MIIS and is sending immunization administration data has a Provider Score Card. This score card looks at the data quality of your patient population in the MIIS. Some areas of analysis are completeness, timeliness, accuracy and validity. The score card is just one way to look at the data being sent from your organization to the MIIS.

How do you access the Provider Score Card? To easily access it, look to the top right of your MIIS home screen and you will see a graph.

The graph shows you quickly where your organization falls in the scoring range by indicating the bar in red. The size of the bar indicates how many other organization of the same practice type are scored in the same range.

To look at your score and the details of your score card, simply click the graph or the here link in the description above the graph.

For more information about the score card, please view the Provider Score Card Mini Guide .

Tips from the Help Desk

Need to update information on your site’s MIIS profile?

MIIS users have the ability to update their site’s information such as name, address, and phone number by submitting an Update Organization request. This can be completed by logging into the MIIS, selecting “My Site” in the upper right hand-corner, then “Site/User Management” and then “Update Organization.” This form will allow you to input any updates necessary for your organization. Once you have submitted the request, the MIIS team and/or the Vaccine Unit will be in touch if further action is needed. Additionally, this form can be utilized to update your site’s NPI, Tax ID, and some of your site’s contacts.

Please note that this form cannot be used to update user registration. If you have moved to a new organization, your MIIS account will need to be deactivated from your previous site and you will need to complete the registration process with your new organization.

If you have additional questions about updating your site’s information, please feel free to contact the Help Desk at MIISHelpDesk@mass.gov.

Most Frequently Asked Question of the Month

Q: I am uncertain on when to reach out to the Vaccine Unit or when to reach out to the MIIS Help Desk, can you please clarify?

A: The MIIS Help Desk can assist with updating user access, providing usernames, utilizing the inventory decrementing tool, questions about reporting administered or historical vaccines, investigating inventory discrepancies, and any other questions relating to MIIS navigation. You can reach the MIIS Help Desk at 617-983-4335 or MIISHelpDesk@mass.gov.

The Vaccine Unit is the best resource for questions regarding vaccine storage and handling, temperature logs, ordering, updating shipping addresses or vaccine coordinators, and questions about completing enrollment. They are also able to assist in resolving some inventory issues, such as fixing an incorrect lot/NDC number or if you have more physical vaccine than what is shown in the MIIS. You can reach the Vaccine Unit at 617-983-6828 or dph-vaccine-management@massmail.state.ma.us.

MIIS Helpdesk: miishelpdesk@mass.gov | MIIS Resource Center www.miisresourcecenter.com | Virtual Gateway: https://sso.hhs.state.ma.us/