MLS & Technology News
May 2019
Matrix Q&A
QUESTION: Why don't attachments show on my client portal when I send listings to clients via email and or auto-email?

When you add a supplement/attachment to Matrix for a listing, there is a way to denote that a supplement is ‘Public’ (scroll down in the list of Supplement Types). When you choose any of those, it will show the links to clients via a Client Full and any other Client Facing report via the Client Portal when sent to members.

Remember, Matrix can hold a maximum of 15 attachments per listing. Each attachment can be up to 10 MB and listing attachments can be PDF, DOC, or TXT formats.

We recommend not ‘bundling’ your attachments in Matrix, even though it can save you a few steps, for several reasons (see below).  
Why attachment ‘bundling’ is not recommended: 

First, all attachments are pulled into TransactionDesk when a purchase offer is created from a listing. It is then easier for the Selling Agent to remove the attachments that are not needed for the sale when unbundled and also saves from having to ‘slice’ the bundled forms. 

Second, the Delayed Showing and Negotiation form must stay attached throughout the entire listing period when used, even after the showings and or negotiations begin. GRAR and members need to be able to see it attached without having to page through a bundled set of forms where it can be hiding among other pages.

Per MLS Rules: The attachments must contain information, (i.e. disclosure forms, photos, floor plans, maps virtual tours) specifically related to the property being offered. These attachments should not be used for listing agent, company or personal promotion.
MLS Data Compliance Tips Continue
If you had been watching Matrix News each Monday in April, you've noticed that we have been posting tips each Monday and continued doing so in May due to positive member feedback. If you've missed some of these, you may view all 9 weeks of tips in a printable format right here.
Learn TransactionDesk Outside the Classroom

There are several ways to learn more about TransactionDesk besides classroom hours.

  • Live webinars (link) – make sure you pick the right time zone. Looks like some good ones are coming up. These are by the trainers employed by Instanet/LoneWolf.
  • Help Videos – Click on the Help Icon in Transaction desk to view tutorial videos
ShowingTime for MLS New Seller Experience
An updated seller experience, My Home by ShowingTime, went live in our market earlier this month. See the link below explaining the highlights of the new experience and also a downloadable guide for our members to pass along to their sellers . Look here !
Tech Support
Update Your Contacts
GRAR members have had free support for hardware, non-GRAR software (such as Word, etc.), connectivity, and other technology issues through the Tech Helpline for a number of years. NYSAR recently began a similar service called the Tech Hotline. GRAR members currently have both services available to them through May 31. At that time, the Tech Helpline will be phased out and the NYSAR Tech Hotline will be the go-to for all of these types of issues.

Please update your contacts with your new NYSAR Tech Hotline info so you have it when you need it. The NYSAR Tech Hotline can be reached at 518.380.5380 and , Monday - Friday 7:30 am - 5:00 pm.
RE Technology
EXCELLENT Source of Information for GRAR Members
Do your tech skills need a polish? Do you need advice on what tools and apps can help boost your bottom line?

Don't miss out on RE Technology! This free member benefit from GRAR offers daily educational articles on everything related to real estate technology.

Want a sample? Check out this list of RE Technology's most popular articles last month:
  1. The 5 Real Estate Apps Every Agent Should Be Using
  2. How to Follow-Up with Leads 450% More Effectively 
  3. How Realtors Can Stay Relevant in 2019
  4. 5 Types of Real Estate Clients You Need to Understand
  5. Building Your Brand on Instagram? These Tips Can Help!
Your subscription will include access to live webinars, technology product reviews, helpful tips and tricks, exclusive offers, a comprehensive directory of thousands of tech products, and more!
Click the RE Technology button in your member portal to get started!
Live Homesnap Training
Tech Wednesday
June 12 at Nazareth College - Pick one of two sessions

Join us for live, in-person training for GRAR members where Homesnap Trainer Emily Wood will demonstrate tips, tricks, and best practices on the Homesnap Pro app.

Learn about searching for properties, connecting with clients, generating rapid CMA reports, leveraging the agent safety timer, walking property lines, and more.

There will be time for questions before and/or after the presentation and Homesnap staff will be on-hand to assist you with using the app.
GRAR’s Technology Committee sponsors Tech Tuesdays monthly! Join us for an informal session about various topics to help you get a better handle on some of our technology benefits and other tech topics.
Matrix Classes
One | The Basics
May 23, 9:00 am - Noon | 3 hrs CE | $39
June 13, 9:00 am - Noon | 3 hrs CE | $39
June 13, 1:00 pm - 4:00 pm | 3 hrs CE | $39
June 25, 9:00 am - Noon | 3 hrs CE | $39

Two | Personalization & Customization
June 25, 1:00 pm - 4:00 pm | 3 hrs CE | $39

Three | Creating a CMA
May 23, 1:00 pm - 4:00 pm | 3 hrs CE | $39
GRAR 2019 Diamond Sponsors
GRAR | Education. Information. The tools and support you need.
585.292.5000 |