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Here Are Answers to Some of the
Past Few Weeks' Most Common Questions

Through all of the recent challenges, the needs of our customers remain our top priority. We are committed to being there for you and want to address your questions. The following are some of the most frequent calls our team has been getting recently, along with specific answers and resources we hope you’ll find useful. 
Need a Virtual Tour Added to Your Listing? This Instructional Flyer Shows How
Virtual tours may be necessary to market your properties for the time being, and it’s helpful to familiarize yourself with the steps involved. You can use one of our preferred virtual tour providers from this  Marketing Partners list, or alternately, you can add a virtual tour via YouTube or any company not on our list via the Add a Virtual Tour button in the Listings section of Pinergy (clicking that button is also how you can delete previously posted tours). We’ve created a simple Virtual Tour Flyer outlining the steps involved. Remember, during the Massachusetts state of emergency, listings may remain “on-market” in Pinergy even when they’re not available for on-site showings.
When and How to Use Pinergy's “Temporarily Withdrawn” Status
If your seller has asked you to take their property temporarily off the market but agrees to leave the listing agreement in force, you can use the Temporarily Withdrawn (WDN) status. Just make sure you have the seller’s signed, written permission before you withdraw the listing in MLS. When a listing is in the WDN status, the Days On Market (DOM) counter will freeze in place and will not resume accruing until you place the listing Back On Market (BOM). For a complete list of MLS PIN’s statuses, you can view our What’s Your Status Flyer . We hope this information helps you and your clients as you navigate these unprecedented times.
Dotloop Offers Remote Signing of Documents and Forms Free Until July 1

Dotloop provides an online workspace that connects everyone and everything needed to complete a real estate transaction in one place. Dotloop allows you and your clients to create, edit, share, and electronically sign documents without ever needing to print, fax, or email. A free trial subscription includes ten transactions (loops), unlimited e-signatures, and mobile access. A PREMIUM paid subscription offers unlimited loops, e-signatures, VIP phone support, and templates. Starting now and until July 1, 2020, dotloop is offering all MAR members free access to their PREMIUM features. If you are a member of MAR and would like to take advantage of this free offering, please Sign Up Here or refer to the instructions they emailed to their members. If you are a customer of MLS PIN who is  not  a member of MAR, please Sign Up Here and use the following  MLS PIN Instructions  for your free Premium features until July 1.   For more details on dotloop subscriptions, view this  Subscriptions Flyer , join their Daily Webinars , or check out their FAQs . During this free subscription period, they have also extended their support hours; contact them directly at  Dotloop Support  or call 888-dot-loop. 

Register for Pinergy, Cloud CMA, and Remine Webinars
We want to remind you that webinar training classes are continuing throughout the month of April and beyond and are a great way to sharpen your skills. You can learn the ins and outs of Pinergy’s Search and Search Results, Contact Management, Listing Statuses, and Market Reports. You can also get valuable information on using the Cloud CMA and Remine tools that come free with your MLS PIN subscription. A complete list and registration are on the Schedule & Registration page of our corporate website . Watch for more direct emails from us, too. Once you register for a webinar, you will also receive a recording of the webinar after its completion so that you can view it as often as you’d like at your convenience. 
Get Timely COVID-19 and Real Estate Updates from MAR
As we continue to face a considerable time of changing actions by the federal, state, and local governments with their responses to the COVID-19 pandemic, MAR is providing continuous up-to-date information to help you and your clients navigate the changes to the real estate industry. Please visit the MAR Website for regular and relevant updates. 
As Always, We’re Here to Support You
Although our Shrewsbury location is temporarily closed, our team is available to support you. Our hours are still Monday – Friday: 8 a.m. – 7:30 p.m., Saturday: 9 a.m. – 5 p.m., and Sunday: 9 a.m. – 1 p.m. You can reach Customer Care at 800-695-3000 or  support@mlspin.com . Any requests for a virtual office visit or specific questions or suggestions for our training offerings can be sent directly to  training@mlspin.com .  While the current situation is not the norm, we, like you, look forward to brighter days and business as usual for all of our customers.
Be well,
Your MLS PIN Team