Spring 2022
As we transition to a new season, our work to monitor the market and maintain an up-to-date property database continues, to ensure that we’re ready to deliver updated assessments once a decision to proceed with a province-wide update is made by the Province.

This issue of Industry Insights provides a quick update on some of this work, including this year’s Property Income and Expense Return Program, changes to our valuation leadership team, the restart of property inspections, and more.
Later this spring, we will host an Industry Advisory Group meeting where we’ll share information on upcoming engagement plans and look forward to discussing how business sectors are recovering from the impacts of COVID-19

If you have questions or would like to share your ideas on how we can better support you or our industry stakeholders, please reach out to Industry@mpac.ca

Stay well.
Greg Martino
Vice-President and Chief Valuation and Standards Officer
2022 Property Income and Expense Return program launches May 13
Having complete, accurate and up-to-date market and property data is critical to the valuation process, and one of the ways we collect property information is through our annual Property Income and Expense Return (PIER) program.
This year’s program kicks off Friday, May 13, when we will mail request letters to various income- producing properties, asking that rental, income and
expense information be submitted online by
Friday, July 15.
Property owners or their representatives can securely submit their information through AboutMyProperty, which is available on mpac.ca. The information collected will support our ongoing analysis of the market and help to inform future assessment updates.
This year, we’ll be sharing digital toolkits with industry associations to help spread the word about the importance of the PIER program. The toolkits will include shareable content that can easily be posted or shared on social media, in a newsletter or on a website.
Helpful resources to support property owners submit their returns are available on mpac.ca and AboutMyProperty. If you have any questions or feedback about our PIER program, or would like to request a copy of the toolkit, please contact industry@mpac.ca.
We're back in your communities
With the lifting of COVID restrictions in April, we resumed property inspections in Ontario communities. These inspections provide us the opportunity to validate data that cannot be collected through other means to help ensure we continue to achieve our commitments and keep Ontario’s property inventory up-to-date.

While MPAC offices are currently closed to the public for walk-in visits, our staff continue to be available to take calls, assist online and by appointment, either virtually or in person.
Welcoming Shelley Graham to the Valuation and Assessment Standards
leadership team
We’re pleased to introduce Shelley Graham as our new Director of the Valuation, Research & Advisory Services, responsible for the income portfolio of properties. Shelley assumed the role in April, following Joe Regina’s retirement after more than 30 years with MPAC.

During her 25-year career, Shelley has demonstrated expertise in all areas of valuation, assessment systems, quality standards and data collection. Most recently, she held the role of Manager, Assessment Standards and Mass Appraisal, working cross-functionally with both internal and external stakeholders and clients.

In her new role, Shelley and team will be focused on the development and delivery of valuation and assessment standards, policies, and procedures for property types of varying complexities in support of core valuation objectives for the income portfolio. Shelley will also lead engagement efforts to ensure that we’re sufficiently supporting industry stakeholders and fostering collaborative relationships that support accurate property assessments.

We wish Joe all the best as he embarks on the next chapter of his life and look forward to Shelley’s leadership of the Valuation, Research & Advisory Services team.
MPAC's 2021 Annual Report now available
During this past year, we have focused on asking ourselves who we are as an organization, what role we play in Ontario and looked at how we can do more to help communities overcome obstacles that impact municipal and business operations. With the province-wide assessment update on pause, MPAC took the year as an opportunity to focus on the other ways we provide value and reflect on how we can improve our services. 

For an overview of our operational and financial performance during the last year, read our digital report.
Upcoming events
MPAC at the Canadian Property Tax Association – May 9-10
Next week, Greg Martino, Vice-President and Chief Valuation and Standards Officer, will present an MPAC Update at the CPTA Ontario Chapter Valuation and Legal Symposium.   
Appraisal Institute of Canada Annual Conference – June 8-11
Chris Kaufman, Senior Appraisal and Market Specialist will present on Jurisdictional Exception in Ontario Landfill Assessment at the AIC’s annual conference in June.
MPAC at the Mass Appraisal Valuation Symposium – June 22-23
The International Property Tax Institute (IPTI) and International Association of Assessing Officers (IAAO) will soon be holding their Mass Appraisal Valuation Symposium where several MPAC speakers
will share updates.

  • Challenges of Valuing Business Properties During Turbulent Times – Greg Martino, Vice-President and Chief Valuation and Standards Officer
  • Business Property Valuation: The Data Dilemma – Shelley Graham, Director, Research and Advisory Services (Income), and John Watling, Manager, Centralized Properties
  • Mass Appraisal in the Public Sector, Data Generation vs. Data Collection – Craig Handsor, Manager, Assessment Standards and Mass Appraisal, and James Bryan, Senior Data Scientist
If you know someone who would be interested in receiving Industry Insights,
have them send an email to Industry@mpac.ca.