Dear Residents, 

 

We are less than a week away from the official move-in date of June 7th and we can't wait to welcome you! Below please find important information regarding the move-in procedure: 

 

OFFICE HOURS ON MOVE-IN DAY: 

SUNDAY, JUNE 7TH: 9:00AM - 5:00PM 

 **Residents may pick up keys during normal business hours throughout the summer as well. We are unable to accommodate key pick up outside of business hours.** 


KEYS/ MOVE-IN PACKETS 


Madbury Commons & Rosemary Lane Residents:


If you have already paid your first rent installment and have no outstanding documents to

sign (Guaranty Agreement, Summer Parking Agreement, etc.) you can pick your keys up at the

tables in the Madbury Commons courtyard. You’ll need to present a photo ID to pick up your

keys. You’ll receive a move in packet filled with important information and staff will be

available to answer any questions. If you have purchased a summer parking permit, your parking

sticker will be available for pickup at the same location.


If you have not paid your first rent installment and/or you have outstanding documents to

sign, please go to the Madbury Commons Leasing Office first. You are encouraged to settle your

account prior to arriving for a quick and easy move-in experience!


Davis Court and Dennison Road Residents:


If you have already paid your first rent installment and have no outstanding documents to

sign (Guaranty Agreement, Summer Parking Agreement, etc.) you can go directly to the property

and present your photo ID to sign out your key. You’ll receive a move in packet filled with

important information and staff will be available to answer any questions. If you have purchased

a summer parking permit, your parking sticker will be available for pickup at the same location.


If you have not paid your first rent installment and/or you have outstanding documents to

sign, please go to the Madbury Commons Leasing Office first. The office is located on the first

floor of the Madbury Commons South building, at 17 Madbury Road, Durham, NH. Please note

that parking in this area is limited. You are encouraged to settle your account prior to arriving for

a quick and easy move-in experience!



MOVE-IN INSPECTION REPORT 


  • Each resident will receive a move-in inspection form. The first resident to arrive will be advised to complete a move-in inspection form (included in this packet) for the common areas of the unit. The remaining residents will be advised to complete a move-in inspection form for their respective bedrooms. An electronic inspection form can also be completed on our website under the “Move-In Information” tab. The inspection form must be submitted within 5 days of the first resident moving in.


  • Completing this inspection will ensure that you are not charged for pre-existing issues at move-out. If you fail to complete and submit this inspection form within the first 5 days of occupancy, you will be accepting the unit as-is and will be responsible for any damages or defects. Additional inspection forms will be available in the office.


SETTING UP YOUR UTILITIES 


Cable/Internet: 


  • Madbury Commons: Cable and Internet are included in your rent.
  • WIFI NETWORK: Madbury_Commons_Resident
  • WIFI PASSWORD: You’ll receive an email from blueport@wifikey.io with instructions on how to securely connect your device(s) to the network the day prior to the lease commencement date.
  • Enhanced wi-fi is available to tenants for an additional $20/ month for up to 3 devices.


  • Rosemary Lane: Basic Cable in the living room and Internet throughout the unit is included in your rent. Please contact Comcast at 1-800-934-6489 to activate an account under your name and to sign up for any additional cable or internet packages you desire. All cable and internet equipment will be provided and installed in your unit upon move-in. Wi-Fi network and passwords will also be provided at move-in.


  • Davis Court/Dennison Road: Residents are responsible for setting up and paying for their own internet and cable services. If you require internet access, we recommend setting up service before move-in to ensure a smooth transition. Should you wish to have cable, you will need to arrange for service separately. Comcast/Xfinity is a common provider in the area and can be reached at 1-800-934-6489 for setup and installation options. 


Electric: 


  • Madbury Commons: Electricity is included in your rent. No action is required.
  • Davis Court / Dennison Road: It is your responsibility to have the electric utilities set up in your name by 6/07/2026. Please contact Eversource Energy at 1-800-662-7764 and transfer the electric service to one of the 2026-2027 residents’ names. You will receive the bill in your mailbox and are responsible for paying Eversource each month.
  • Rosemary Lane: Natural gas, Heat, Hot Water, and A/C units are included in your rent. It is your responsibility to have the electric utilities set up in your name by 6/07/2026. Please contact Eversource Energy at 1-800-662-7764 and transfer the electric service to one of the 2026-2027 residents’ names. The billing period starts on 6/07/2026. You are responsible for paying Eversource each month.


For any utilities or services for which the resident is responsible for connecting, Resident agrees to initiate service(s) on or before the lease commencement date of June 7th, 2026. Resident is responsible for contacting local utility companies to initiate services and agrees to maintain those services throughout the term of their Rental Agreement in order to avoid damage to the Premises. In the event Resident fails to maintain utility services as described herein, Resident agrees to pay Landlord any costs associated with having any or all utilities connected plus an administrative fee of $45 per occupant for each utility invoice received and paid by Landlord. 

  

RENT 

Rent Installments shown in the Lease Summary are due on or before the 1st day of each month in which it is due, without any demand from us for payment. Each rent payment is payable via electronic check, ACH, or credit card through our Online Resident Portal, which is accessible by visiting https://ggc.twa.rentmanager.com/. 


You can also drop off or mail a check or money order to our office address. Checks/Money

Orders should be made payable to company name of each property below and include Resident

Name/ Unit # in the memo line. If your rent is not paid by midnight on the 5th day of the month,

your rent is late, and you will be charged an additional late charge of $25.00 for every 5 days of

the month that the rent or any part of is unpaid. Cash or postdated checks will not be accepted.

You also agree to pay a $45 surcharge for each returned payment, plus a $25 fee to cover bank

fees incurred by the landlord. The security deposit may not be used in place of the last month’s

rent.


Davis Court: Golden Goose Properties, LLC 

Madbury Commons: GP Madbury 17, LLC 

5 Dennison Road: GP Dennison, LLC 

22 Rosemary Lane: GP Rosemary, LLC 

 

Our mailing address is below: 

Madbury Properties Management 

17 Madbury Road 

Suite 120 

Durham, NH 03824 

 

COMMUNITY RULES 

It is very important that you read and understand all Community Rules and the associated Fee/ Fine Schedule for your property. You have agreed to abide by these rules to ensure a safe and enjoyable experience for both you and your neighbors at MPM. We have highlighted important rules below: 


  • No Pets are allowed at any property. Service/emotional support animals need to be approved by management with proper paperwork and certifications. Service/emotional support animals can be removed if causing a disturbance to other residents or if owner does not properly clean up pet waste. 
  • No Smoking in apartments or within 20 feet of property. 
  • No large gatherings/ parties in apartment or community area. No more than 10 occupants/ visitors allowed in unit. 
  • E-scooters are strictly prohibited in the North and South Towers of Madbury Commons, including but not limited to the lobby, elevators, hallways, and apartments.
  • DO NOT TOUCH, HANG ANYTHING FROM, OR OTHERWISE TAMPER WITH ANY FIRE PROTECTION OR SPRINKLER HEAD DEVICE. 
  • Neither you nor your guests are allowed to engage in any of the following prohibited activities: Loud or obnoxious conduct; Disturbing or threatening the rights, comfort, health, safety or convenience of others in or near the Apartment Community. 
  •  You and your roommates are responsible for the placement of trash within typical trash bags and placing full bags of trash, securely tied, in the designated receptacle as indicated to you by property management. 
  • Please remember to clean the lint tray in your dryers before starting cycle and do not fill the washing machine more than half full. 

 

RENTER’S INSURANCE 

  • We highly recommend renter’s insurance. For less than a dollar a day you can protect all personal property against theft, fire, and other loss. Google “renter’s insurance Durham, NH” for more information. 


TRASH AND RECYCLING 

•There are dumpsters and recycling containers located at your property. It is your

responsibility to bring your trash and to dump it in the appropriate container. If we find

any trash left directly outside of your unit, you will be subject to a fine. Please call our

office at (603) 452-7030 if you are unable to locate the dumpster at your property.

• Madbury Commons North Building has dumpsters located in the rear loading zone area outside. The South Building has a trash room on the first floor located on the right in the entry hallway that contains dumpsters and recycling bins. It is the resident’s responsibility to place your trash in the appropriate location. It is your responsibility to bring your trash and to dump it in the appropriate container. If we find any trash left directly outside of your unit or common area, you will be subject to a fine. Oversized trash should be brought directly to the outdoor trash room located on

the first floor. Absolutely no trash is to be left on the floor of the trash room.


PARKING INFORMATION

  • Madbury Commons Moped Parking, E-Scooter and Bicycle Storage There are a total of 75 indoor bicycle storage spots, 16 indoor e-scooter storage spots, and 60 outdoor bike racks. Residents are responsible for providing their own bike locks and to register with office to receive access to locked indoor storage room located in the South Building.
  • Residents who choose to use the indoor bike room are responsible for registering their E-Scooter with the Town of Durham and the Madbury Properties Leasing office, and their non-motorized bicycle with only the Madbury Properties leasing office. These indoor bike room spots are given free of charge to residents on a first come, first serve basis. Summer Registration will start on June 7th, 2026 and fall registration will open before the start of the semester.  
  • Residents who choose to use the indoor bike room must follow the registration agreement they sign, failure to do so will result in a fine. Madbury Properties assumes no liability for theft of bicycles, whether secured or unsecured, and whether stored in the bike room or elsewhere on the property.  
  • E-scooters are strictly prohibited in the North and South Towers of Madbury Commons, including but not limited to the lobby, elevators, hallways, and apartments. Please be advised that common areas are monitored by security cameras. Any e-scooters seen inside of either buildings will be assessed a lease violation and $100 fine.


Please see the links below for detailed information regarding vehicle and moped parking at each location.

UNH Satellite Lot: MPM residents are also offered the option to purchase a parking space directly through UNH Parking and Transportation where we have a reserved number held just for our downtown residents to purchase starting in July when they go on sale. Please contact this office directly for sign-up and payment information: 

UNH Transportation Services 

20 Sage Way 

603-862-1010 (Parking) 


MAINTENANCE 

Please submit all general maintenance issues through the Resident Web Access portal found on each property website. Instructions on how to create an account are attached. Always leave a detailed description along with your name, rental address, and phone number. 


Please call our office directly with any emergency maintenance issues at 603-452-7030. 

 

SECURITY

Madbury Property Management has on-site security staff every day of the week to assist with any after-hour resident issues (lock-outs, maintenance emergencies, parking, and any security related issues). 


Security staff hours are: Sunday-Thursday 7:00pm-1:00am; Friday-Saturday- 6:00pm-3:00am. 


Security Phone Number: 603-854-0015 


We also have a live answering service through our main office phone number (603-452-7030) to assist residents with any after-hour questions or concerns. 

  

STAFF POINTS OF CONTACT 

  • Community Manager: Mimi Kell is our Community Manager and can be reached at mkell@madburyproperties.com with any general issues. 
  • Maintenance: Maintenance issues should be submitted through our online resident portal. Please call 603-452-7030 for a maintenance emergency or email staff@madburyproperties.com with any maintenance related questions.




We look forward to a great year together! 

 

Contacting the right member of our staff will ensure your questions get answered or issues resolved in a timely manner.


We are excited to welcome you as a Resident for the 2026-2027 school year and we encourage you to contact us if you have any questions or concerns! 

 

Best, 

Madbury Property Management 

(603)452-7030

 

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